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CA Department of Insurance

2017 Wildfire Resources

Our thoughts are with those who suffered a loss as a result of the recent Northern and Southern California wildfires. The loss of life and property in the communities hit by these fires is heartbreaking. 

My staff at the California Department of Insurance (CDI) is here to help fire victims with insurance related issues.  In an effort to assist victims of these devastating fires, I have asked insurers to expedite certain claims handling procedures and insurers have agreed to do so.  I have deployed our staff to the Local Assistance Centers established to help fire victims.  And we are working closely with other federal, state and local agencies to assist in recovery issues related to insurance.

Please work with your agent, insurer's claims adjuster, and insurer with a goal of achieving a settlement that you believe is fair and consistent with your coverage.  I know this can be a very challenging time.  If you have a question about your insurance or a dispute with your insurer, please call us at 1-800-927-4357.  I hope the guides listed below can help you understand some of the key insurance coverage terms that typically apply, prepare you for the process of making and settling a claim, and help you to avoid some of the pitfalls that can occur along the way.

- Dave Jones, Insurance Commissioner

Top 10 Tips for Wildfire Claimants

Home Inventory Guide

Don't Get Burned After a Disaster

Ten Ways to Avoid Fraud After A Disaster

Residential Property Claims Guide

Residential Insurance Company Contact List

Consolidated Debris Removal Program Insurance Fact Sheet - October Wildfires (Northern CA)

Coverage for Flood, Mudflow, Mudslide, Debris Flow, Landslide, or other Similar Event After a Wildfire Fact Sheet


Legislative Proposals and Reports

Commissioner Notices

Obtain Assistance from CDI

Public Adjuster  

The Department of Insurance urges consumers to begin the claims process by contacting their insurance company or agent. The Department strongly suggests people take their time when considering a contract for public adjuster. If a policyholder is considering hiring a public adjuster, the Department also urges consumers to check the public adjuster's license and make sure they are properly licensed and in good standing. 

Wildfire Survivor Stories

Additional State Resources

Governor's Office of Emergency Services (CalOES)

Small Business Administration (SBA) Disaster Loan Assistance

Debris Removal (Statewide Recovery Resources)

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