Wildfire Resources
Our thoughts are with those who suffered a loss as a result of the recent California wildfires. The loss of life and property in the communities hit by these fires is heartbreaking. In an effort to assist survivors of these devastating fires, we are continuing to work closely with other federal, state and local agencies to assist in recovery issues related to insurance.
Please work with your insurance agent or broker, claims adjuster, and insurance company with a goal of achieving a settlement that you believe is fair and consistent with your coverage. If you have a question about your insurance or a dispute with your insurance company, please call us at 1-800-927-4357 or use the Consumer Hotline Chat button below. We hope the guides listed below can help you understand some of the key insurance coverage terms that typically apply, prepare you for the process of making and settling a claim, and help you to avoid some of the pitfalls that can occur along the way.
- Top 10 Tips for Wildfire Claimants
- Disaster Recovery: Key Tips for Businesses Managing Insurance Claims
- Residential Property Claims Guide
- Disaster Insurance Guidebook
- Home Inventory Guide
- How Insurance Interacts with the 2025 Los Angeles Wildfires Consolidated Debris Removal Program
- Residential Insurance Company Contact List
- LA County Virtual Wildfire Town Hall Recording
Obtain Assistance from CDI
Commissioner Bulletins and Notices
- Bulletin 2025-03: Coverage of Flood, Mudslide, and Earth Movement Claims Relating to Recent Wildfires – February 4, 2025
- Consolidated Debris Removal Program (2025 Los Angeles Area Wildfires) – January 30, 2025
- Bulletin 2025-02: Wildfire Consumer Protections and Advanced Payments – January 23, 2025
- Declaration of Emergency Situation, 2025 Los Angeles Area Fires – January 13, 2025
- Urgent Notice – Solicitation by Public Adjusters in the Southern California Wildfire Areas – January 10, 2025
- Annual Notice – Significant California Laws Effective as of the Date of this Notice Pertaining to Residential Property Insurance Policies, including those related to a Declared State of Emergency – January 9, 2025
- Moratorium on Cancellations and Non-Renewals and Grace Period for Premium Payments for Policies of Residential Property Insurance After the Recent Wildfires in Southern California – January 9, 2025
- Mandatory One Year Moratorium on Non-Renewals
- Archived Notices
Public Adjuster
The Department of Insurance urges consumers to begin the claims process by contacting their insurance company or agent. The Department strongly suggests people take their time when considering a contract for public adjuster. If a policyholder is considering hiring a public adjuster, the Department also urges consumers to check the public adjuster's license and make sure they are properly licensed and in good standing.
Wildfire-Related Reports
- Wildfire Availability and Affordability Report
- Revised Appendix D to Availability and Affordability Report
Wildfire Survivor Stories
Additional State Resources
