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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

ADA Compliance

ADA Compliance Notice

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the California Department of Insurance (CDI) will not discriminate against individuals with disabilities on the basis of their disability in its programs, services, or activities.


CDI does not discriminate on the basis of disability in its hiring or employment practices and complies with all federal and state laws.  CDI has a separate Equal Employment Opportunity Policy an Discrimination Complaint Procedures which governs employment and complaints of disability discrimination. 

Effective Communication

CDI will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in CDI's programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communication accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedure

CDI will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  For example, individuals with service animals are welcomed at CDI offices, even where pets are generally prohibited.

The ADA does not require CDI to take any action that would fundamentally alter the nature of its programs or services or impose an undue hardship.

Complaints that a program, service, or activity of CDI is not accessible to persons with disabilities should be directed to ADA Coordinator at 916-492-3388 or by e-mail the ADA Coordinator.  CDI will not place a surcharge on individuals requesting auxiliary aids/services or reasonable modifications of policy that is not also extended to persons without disabilities.

ADA Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA).  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the California Department of Insurance (CDI).  CDI has a separate procedure governing employment for employees and applicants.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

ADA Coordinator
California Department of Insurance
300 Capitol Mall, 13th Floor
Sacramento, CA 98514

Alternative Formats

In accordance with the California Government Code and ADA requirements, the information above can be made available in Braille, large print, compact disk, or tape cassette as a disability-related reasonable accommodation for individuals with disabilities.

Please contact the ADA Coordinator by e-mail or call 916-492-3388 or the California Relay Service 1(800) 735-2922 with your specific request.

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