Life Complaint Composite Report
50 Large Individual Life Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2022, 2021, and 2020
This Individual Life Composite report is also available in a one page PDF format.
2022 Rank |
Company Name |
2022 |
Justified Complaint Ratio |
Number of Justified Complaints |
||||
---|---|---|---|---|---|---|---|---|
2022 |
2021 |
2020 |
2022 |
2021 |
2020 |
|||
1 | Northwestern Mut Life Ins Co | 358,276 | 0.0 | 0.3 | 0.9 | 0 | 1 | 3 |
2 | Gerber Life Ins Co | 251,673 | 0.0 | 0.4 | 0.0 | 0 | 1 | 0 |
3 | Lincoln Heritage Life Ins Co | 205,908 | 0.0 | 0.0 | 1.0 | 0 | 0 | 2 |
4 | Protective Life Ins Co | 142,794 | 0.0 | 0.0 | 0.7 | 0 | 0 | 1 |
5 | USAA Life Ins Co | 113,737 | 0.0 | 0.9 | 0.0 | 0 | 1 | 0 |
6 | American Fidelity Assur Co | 97,122 | 0.0 | 1.1 | 1.2 | 0 | 1 | 1 |
7 | Texas Life Ins Co | 96,458 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
8 | Genworth Life & Ann Ins Co | 89,543 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
9 | Brighthouse Life Ins Co | 83,945 | 0.0 | 1.1 | 3.2 | 0 | 1 | 3 |
10 | Reliastar Life Ins Co | 82,937 | 0.0 | 1.1 | 0.0 | 0 | 1 | 0 |
11 | Fidelity & Guar Life Ins Co | 77,226 | 0.0 | 2.7 | 0.0 | 0 | 2 | 0 |
12 | Colonial Life & Accident Ins Co | 69,755 | 0.0 | 1.4 | 1.4 | 0 | 1 | 1 |
13 | Midland Natl Life Ins Co | 64,147 | 0.0 | 0.0 | 1.6 | 0 | 0 | 1 |
14 | Provident Life & Accident Ins Co | 58,940 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
15 | American Family Life Assur Co of Col | 51,040 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
16 | Principal Natl Life Ins Co | 45,117 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
17 | Allstate Assur Co | 44,212 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
18 | Guardian Life Ins Co Of Amer | 38,375 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
19 | State Farm Life Ins Co | 639,252 | 0.2 | 0.3 | 0.2 | 1 | 2 | 1 |
20 | New York Life Ins Co | 612,221 | 0.2 | 0.0 | 0.2 | 1 | 0 | 1 |
21 | Primerica Life Ins Co | 437,388 | 0.2 | 0.2 | 0.2 | 1 | 1 | 1 |
22 | Banner Life Ins Co | 119,510 | 0.8 | 1.7 | 0.0 | 1 | 2 | 0 |
23 | United Ins Co Of Amer | 119,034 | 0.8 | 0.8 | 2.5 | 1 | 1 | 3 |
24 | Life Ins Co Of The Southwest | 229,717 | 0.9 | 1.4 | 2.2 | 2 | 3 | 4 |
25 | John Hancock Life Ins Co USA | 114,342 | 0.9 | 1.7 | 3.3 | 1 | 2 | 4 |
26 | Lincoln Benefit Life Co | 99,921 | 1.0 | 0.9 | 1.8 | 1 | 1 | 2 |
27 | Farmers New World Life Ins Co | 389,483 | 1.0 | 0.0 | 1.8 | 4 | 0 | 7 |
28 | Globe Life & Accident Ins Co | 278,252 | 1.1 | 0.8 | 0.8 | 3 | 2 | 2 |
29 | American Natl Ins Co | 173,715 | 1.2 | 1.7 | 1.2 | 2 | 3 | 2 |
30 | Nationwide Life & Ann Ins Co | 85,778 | 1.2 | 5.1 | 4.3 | 1 | 4 | 3 |
31 | AAA Life Ins Co | 254,399 | 1.2 | 0.4 | 0.0 | 3 | 1 | 0 |
32 | Pruco Life Ins Co | 165,038 | 1.2 | 1.2 | 0.0 | 2 | 2 | 0 |
33 | Pacific Life Ins Co | 79,207 | 1.3 | 5.3 | 1.4 | 1 | 4 | 1 |
34 | Equitable Financial Life Ins Co | 62,777 | 1.6 | 0.0 | 2.9 | 1 | 0 | 2 |
35 | Prudential Ins Co Of Amer | 186,648 | 1.6 | 1.9 | 2.2 | 3 | 4 | 5 |
36 | American Income Life Ins Co | 308,891 | 1.6 | 1.7 | 1.1 | 5 | 5 | 3 |
37 | IA Amer Life Ins Co | 60,534 | 1.7 | 0.0 | 1.8 | 1 | 0 | 1 |
38 | Massachusetts Mut Life Ins Co | 158,862 | 1.9 | 0.6 | 0.0 | 3 | 1 | 0 |
39 | Allstate Life Ins Co | 51,184 | 2.0 | 0.0 | 0.0 | 1 | 0 | 0 |
40 | West Coast Life Ins Co | 48,980 | 2.0 | 1.8 | 0.0 | 1 | 1 | 0 |
41 | American Gen Life Ins Co | 456,056 | 2.2 | 1.1 | 1.7 | 10 | 5 | 8 |
42 | Lincoln Natl Life Ins Co | 163,323 | 2.4 | 2.5 | 1.5 | 4 | 4 | 2 |
43 | United Of Omaha Life Ins Co | 203,287 | 2.5 | 1.5 | 2.2 | 5 | 3 | 4 |
44 | Metropolitan Life Ins Co | 161,748 | 2.5 | 1.7 | 2.7 | 4 | 3 | 5 |
45 | New York Life Ins & Ann Corp | 71,934 | 2.8 | 1.4 | 1.4 | 2 | 1 | 1 |
46 | CMFG Life Ins Co | 66,741 | 3.0 | 0.0 | 0.0 | 2 | 0 | 0 |
47 | Transamerica Life Ins Co | 565,274 | 3.4 | 2.1 | 1.3 | 19 | 12 | 7 |
48 | Jackson Natl Life Ins Co | 55,603 | 3.6 | 3.2 | 7.2 | 2 | 2 | 5 |
49 | North Amer Co Life & Hlth Ins | 51,770 | 3.9 | 2.0 | 2.2 | 2 | 1 | 1 |
50 | Bankers Life & Cas Co | 43,988 | 4.5 | 4.7 | 2.4 | 2 | 2 | 1 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Mean Policies In-Force.
Please check the company's profile on our CDI web site for any mergers, etc.
Other Composite Reports:
If the company does not appear on the composite report, please do the following:
- Go to Company Profile.
- Type in the company's name in the field provided and select "Get Company".
- Select the company that you want information on. This will take you to the company's profile.
- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.