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CA Department of Insurance

Life Complaint Composite Report

50 Large Individual Life Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2017, 2016, and 2015

This Individual Life Composite report is also available in a one page printable PDF format. If you do not have an Acrobat Reader, please visit our Free Document Readers page.

'17 Rank

Company Name

2017
Mean
Policies
In-Force

Justified Complaint Ratio

Number of Justified Complaints

2017

2016

2015

2017

2016

2015

1 Northwestern Mut Life Ins Co 326,247 0.0 0.6 1.3 0 2 4
2 Metropolitan Life Ins Co 222,207 0.0 2.6 0.8 0 6 2
3 American Natl Ins Co 172,215 0.0 1.1 1.1 0 2 2
4 Pruco Life Ins Co 152,891 0.0 0.0 0.0 0 0 0
5 Genworth Life & Ann Ins Co 144,068 0.0 1.3 0.6 0 2 1
6 USAA Life Ins Co 117,093 0.0 0.9 0.0 0 1 0
7 Banner Life Ins Co 108,625 0.0 1.9 0.0 0 2 0
8 Brighthouse Life Ins Co 108,446 0.0 0.9 2.9 0 1 3
9 West Coast Life Ins Co 76,626 0.0 2.4 0.0 0 2 0
10 Colonial Life & Accident Ins Co 73,426 0.0 2.8 0.0 0 2 0
11 American Fidelity Assur Co 67,603 0.0 1.6 0.0 0 1 0
12 Provident Life & Accident Ins Co 60,668 0.0 0.0 3.3 0 0 2
13 Texas Life Ins Co 56,537 0.0 0.0 0.0 0 0 0
14 IA Amer Life Ins Co 48,756 0.0 2.1 4.1 0 1 2
15 RiverSource Life Ins Co 42,196 0.0 0.0 0.0 0 0 0
16 State Farm Life Ins Co 621,231 0.3 1.1 0.5 2 7 3
17 New York Life Ins Co 564,041 0.4 0.4 0.6 2 2 3
18 Farmers New World Life Ins Co 402,650 0.5 0.7 0.7 2 3 3
19 Primerica Life Ins Co 369,282 0.5 1.1 0.3 2 4 1
20 Gerber Life Ins Co 249,555 0.8 0.0 0.4 2 0 1
21 Lincoln Natl Life Ins Co 120,421 0.8 2.6 6.2 1 3 7
22 Reliastar Life Ins Co 112,688 0.9 1.7 1.6 1 2 2
23 Prudential Ins Co Of Amer 272,677 1.1 0.3 0.7 3 1 2
24 Lincoln Heritage Life Ins Co 166,371 1.2 1.3 1.5 2 2 2
25 AXA Equitable Life Ins Co 78,968 1.3 2.4 4.6 1 2 4
26 Allstate Life Ins Co 77,458 1.3 0.0 3.7 1 0 3
27 John Hancock Life Ins Co USA 138,655 1.4 2.9 1.4 2 4 2
28 Lincoln Benefit Life Co 137,210 1.5 4.8 3.9 2 7 6
29 AAA Life Ins Co 192,908 1.6 1.7 1.8 3 3 3
30 Transamerica Life Ins Co 251,905 1.6 1.6 2.9 4 4 7
31 American Family Life Assur Co of Col 56,460 1.8 1.8 2.0 1 1 1
32 American Income Life Ins Co 226,717 2.2 2.4 1.0 5 5 2
33 North Amer Co Life & Hlth Ins 45,097 2.2 4.6 4.8 1 2 2
34 United Ins Co Of Amer 127,732 2.3 2.3 6.1 3 3 8
35 Globe Life & Accident Ins Co 191,832 2.6 2.3 5.0 5 4 8
36 Fidelity & Guar Life Ins Co 74,910 2.7 5.3 10.8 2 4 8
37 Protective Life Ins Co 139,104 2.9 1.4 1.4 4 2 2
38 United Of Omaha Life Ins Co 160,676 3.1 4.0 4.2 5 6 6
39 Midland Natl Life Ins Co 64,032 3.1 0.0 1.6 2 0 1
40 Transamerica Premier Life Ins Co 289,589 3.5 1.1 0.8 10 3 2
41 Pacific Life Ins Co 57,285 3.5 0.0 3.5 2 0 2
42 Massachusetts Mut Life Ins Co 129,163 3.9 0.8 0.0 5 1 0
43 American Gen Life Ins Co 456,395 4.6 5.5 3.0 21 25 14
44 Hartford Life & Ann Ins Co 43,317 4.6 13.0 12.1 2 6 6
45 Life Ins Co Of The Southwest 105,412 4.7 4.4 6.3 5 4 5
46 Jackson Natl Life Ins Co 99,185 5.0 5.5 3.4 5 6 4
47 New York Life Ins & Ann Corp 76,987 6.5 1.3 1.3 5 1 1
48 Bankers Life & Cas Co 41,924 7.2 11.9 17.1 3 5 7
49 Accordia Life & Ann Co 44,372 31.6 153.8 4.9 14 65 1
50 Wilco Life Ins Co 47,030 57.4 108.5 26.8 27 61 16

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Mean Policies In-Force.
Please check the company's profile on our CDI web site for any mergers, etc.

Other Composite Reports: 

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Statistical Analysis Division.

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