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CA Department of Insurance

Life Complaint Composite Report

50 Large Individual Life Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2016, 2015, and 2014

This Individual Life Composite report is also available in PDF format which prints the report on one page. If you do not have an Acrobat Reader, please visit our Free Document Readers page.

'16 Rank

Company Name

2016
Mean
Policies
In-Force

Justified Complaint Ratio

Number of Justified Complaints

2016

2015

2014

1

Gerber Life Ins Co

248,344

0.0

0.4

0.0

0

1

0

2

Pruco Life Ins Co

147,418

0.0

0.0

0.0

0

0

0

3

Allstate Life Ins Co

78,002

0.0

3.7

10.7

0

3

9

4

Midland Natl Life Ins Co

63,032

0.0

1.6

3.2

0

1

2

5

Provident Life & Accident Ins Co

60,275

0.0

3.3

0.0

0

2

0

6

Pacific Life Ins Co

56,534

0.0

3.5

5.3

0

2

3

7

Texas Life Ins Co

50,332

0.0

0.0

0.0

0

0

0

8

RiverSource Life Ins Co

43,087

0.0

0.0

4.5

0

0

2

9

Prudential Ins Co Of Amer

288,513

0.3

0.7

0.9

1

2

3

10

New York Life Ins Co

551,218

0.4

0.6

0.8

2

3

4

11

Northwestern Mut Life Ins Co

319,869

0.6

1.3

0.7

2

4

2

12

Farmers New World Life Ins Co

406,923

0.7

0.7

1.7

3

3

7

13

Massachusetts Mut Life Ins Co

124,081

0.8

0.0

0.0

1

0

0

14

USAA Life Ins Co

116,715

0.9

0.0

0.0

1

0

0

15

*Brighthouse Life Ins Co

109,504

0.9

2.9

3.1

1

3

3

16

*Transamerica Premier Life Ins Co

271,843

1.1

1.2

3.6

3

3

8

17

Primerica Life Ins Co

350,999

1.1

0.3

0.3

4

1

1

18

State Farm Life Ins Co

613,823

1.1

0.5

0.5

7

3

3

19

American Natl Ins Co

174,876

1.1

1.1

1.7

2

2

3

20

New York Life Ins & Ann Corp

78,166

1.3

1.3

0.0

1

1

0

21

Genworth Life & Ann Ins Co

154,207

1.3

0.6

0.6

2

1

1

22

Lincoln Heritage Life Ins Co

152,590

1.3

1.5

0.0

2

2

0

23

Protective Life Ins Co

138,992

1.4

1.4

0.7

2

2

1

24

American Fidelity Assur Co

62,640

1.6

0.0

0.0

1

0

0

25

Transamerica Life Ins Co

247,976

1.6

2.9

2.7

4

7

6

26

AAA Life Ins Co

181,284

1.7

1.8

0.6

3

3

1

27

Reliastar Life Ins Co

117,858

1.7

1.6

0.8

2

2

1

28

American Family Life Assur Co of Col

54,142

1.8

2.0

2.1

1

1

1

29

Banner Life Ins Co

106,533

1.9

0.0

1.0

2

0

1

30

IA Amer Life Ins Co

48,599

2.1

4.1

2.0

1

2

1

31

United Ins Co Of Amer

130,148

2.3

6.1

5.2

3

8

7

32

Globe Life & Accident Ins Co

171,612

2.3

5.0

2.4

4

8

4

33

American Income Life Ins Co

210,741

2.4

1.0

1.7

5

2

3

34

AXA Equitable Life Ins Co

83,092

2.4

4.6

2.2

2

4

2

35

West Coast Life Ins Co

81,654

2.4

0.0

0.0

2

0

0

36

Metropolitan Life Ins Co

234,549

2.6

0.8

3.0

6

2

8

37

Lincoln Natl Life Ins Co

115,855

2.6

6.2

3.6

3

7

4

38

Colonial Life & Accident Ins Co

71,069

2.8

0.0

2.9

2

0

2

39

John Hancock Life Ins Co USA

139,872

2.9

1.4

6.7

4

2

10

40

United Of Omaha Life Ins Co

151,221

4.0

4.2

2.2

6

6

3

41

Life Ins Co Of The Southwest

91,548

4.4

6.3

2.9

4

5

2

42

North Amer Co Life & Hlth Ins

43,490

4.6

4.8

7.4

2

2

3

43

Lincoln Benefit Life Co

146,753

4.8

3.9

4.0

7

6

6

44

Fidelity & Guar Life Ins Co

75,072

5.3

10.8

4.1

4

8

3

45

*American Gen Life Ins Co

456,730

5.5

3.0

2.6

25

14

12

46

*Jackson Natl Life Ins Co

109,322

5.5

3.4

4.7

6

4

6

47

Bankers Life & Cas Co

42,145

11.9

17.1

7.7

5

7

3

48

Hartford Life & Ann Ins Co

46,224

13.0

12.1

5.6

6

6

3

49

*Wilco Life Ins Co

56,215

108.5

28.4

7.3

61

17

4

50

Accordia Life & Ann Co

42,276

153.8

4.9

0.0

65

1

0


Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 mean policies in force.

Policies In-Force. *Denotes companies that acquired another insurance company ("mergers") with the respective complaint data displayed in calendar year 2012.

Other Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Statistical Analysis Division.

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