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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Life Complaint Composite Report

50 Large Individual Life Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2021, 2020, and 2019

This Individual Life Composite report is also available in a one page Excel format.

2021 Rank

Company Name

2021
Mean
Policies
In-Force

Justified Complaint Ratio

Number of Justified Complaints

2021

2020

2019

2021

2020

2019

1 New York Life Ins Co 606,509 0.0 0.2 0.2 0 1 1
2 Farmers New World Life Ins Co 391,598 0.0 1.8 0.0 0 7 0
3 Lincoln Heritage Life Ins Co 199,529 0.0 1.0 0.0 0 2 0
4 Protective Life Ins Co 141,101 0.0 0.7 0.0 0 1 0
5 Genworth Life & Ann Ins Co 99,945 0.0 0.0 0.0 0 0 0
6 Texas Life Ins Co 89,906 0.0 0.0 0.0 0 0 0
7 Equitable Financial Life Ins Co 65,616 0.0 2.9 0.0 0 2 0
8 Midland Natl Life Ins Co 64,058 0.0 1.6 0.0 0 1 0
9 Provident Life & Accident Ins Co 60,780 0.0 0.0 0.0 0 0 0
10 CMFG Life Ins Co 60,211 0.0 0.0 2.0 0 0 1
11 IA Amer Life Ins Co 59,285 0.0 1.8 0.0 0 1 0
12 Everlake Life Ins Co 55,108 0.0 0.0 3.3 0 0 2
13 American Family Life Assur Co of Col 54,216 0.0 0.0 1.7 0 0 1
14 Everlake Assur Co 46,248 0.0 0.0 0.0 0 0 0
15 Principal Natl Life Ins Co 43,330 0.0 0.0 0.0 0 0 0
16 RiverSource Life Ins Co 38,841 0.0 2.5 2.5 0 1 1
17 Primerica Life Ins Co 426,642 0.2 0.2 1.0 1 1 4
18 Northwestern Mut Life Ins Co 350,566 0.3 0.9 0.9 1 3 3
19 State Farm Life Ins Co 631,955 0.3 0.2 0.8 2 1 5
20 Gerber Life Ins Co 253,757 0.4 0.0 0.0 1 0 0
21 AAA Life Ins Co 252,653 0.4 0.0 2.1 1 0 5
22 Massachusetts Mut Life Ins Co 155,638 0.6 0.0 0.0 1 0 0
23 Globe Life & Accident Ins Co 265,100 0.8 0.8 0.0 2 2 0
24 United Ins Co of Amer 120,041 0.8 2.5 2.5 1 3 3
25 USAA Life Ins Co 115,574 0.9 0.0 0.9 1 0 1
26 Lincoln Benefit Life Co 106,268 0.9 1.8 1.8 1 2 2
27 American Gen Life Ins Co 460,592 1.1 1.7 3.0 5 8 14
28 American Fidelity Assur Co 91,333 1.1 1.2 0.0 1 1 0
29 Reliastar Life Ins Co 88,372 1.1 0.0 2.1 1 0 2
30 Brighthouse Life Ins Co 88,257 1.1 3.2 0.0 1 3 0
31 Pruco Life Ins Co 166,569 1.2 0.0 0.0 2 0 0
32 New York Life Ins & Ann Corp 72,434 1.4 1.4 0.0 1 1 0
33 Colonial Life & Accident Ins Co 70,955 1.4 1.4 0.0 1 1 0
34 Life Ins Co of The Southwest 207,061 1.4 2.2 3.3 3 4 6
35 United of Omaha Life Ins Co 195,083 1.5 2.2 1.1 3 4 2
36 John Hancock Life Ins Co USA 118,818 1.7 3.3 0.8 2 4 1
37 Banner Life Ins Co 117,935 1.7 0.0 0.9 2 0 1
38 American Income Life Ins Co 291,009 1.7 1.1 0.4 5 3 1
39 American Natl Ins Co 173,449 1.7 1.2 0.6 3 2 1
40 Metropolitan Life Ins Co 172,976 1.7 2.7 3.3 3 5 6
41 West Coast Life Ins Co 54,220 1.8 0.0 1.7 1 0 1
42 Prudential Ins Co of Amer 212,483 1.9 2.2 0.9 4 5 2
43 North Amer Co Life & Hlth Ins 49,465 2.0 2.2 0.0 1 1 0
44 Transamerica Life Ins Co 561,535 2.1 1.3 0.7 12 7 4
45 *Lincoln Natl Life Ins Co 162,242 2.5 1.5 0.7 4 2 1
46 Fidelity & Guar Life Ins Co 73,838 2.7 0.0 4.1 2 0 3
47 Jackson Natl Life Ins Co 61,781 3.2 7.2 1.4 2 5 1
48 Bankers Life & Cas Co 42,734 4.7 2.4 2.4 2 1 1
49 Nationwide Life & Ann Ins Co 78,669 5.1 4.3 0.0 4 3 0
50 Pacific Life Ins Co 74,923 5.3 1.4 1.4 4 1 1

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Mean Policies In-Force.
* Please check the company's profile on our CDI web site for any mergers, etc.

Other Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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