Skip to Main Content
Menu
Contact Us Search
CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Life Complaint Composite Report

50 Large Individual Life Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2020, 2019, and 2018

This Individual Life Composite report is also available in a one page Excel format.

2020 Rank

Company Name

2020
Mean
Policies
In-Force

Justified Complaint Ratio

Number of Justified Complaints

2020

2019

2018

2020

2019

2018

1 Gerber Life Ins Co 251,005 0.0 0.0 0.0 0 0 0
2 AAA Life Ins Co 237,502 0.0 2.3 2.3 0 5 5
3 Pruco Life Ins Co 165,809 0.0 0.0 0.0 0 0 0
4 Massachusetts Mut Life Ins Co 150,471 0.0 0.0 0.0 0 0 0
5 USAA Life Ins Co 116,742 0.0 0.9 0.0 0 1 0
6 Banner Life Ins Co 115,895 0.0 0.9 1.7 0 1 2
7 Genworth Life & Ann Ins Co 111,518 0.0 0.0 0.0 0 0 0
8 Reliastar Life Ins Co 94,275 0.0 2.0 0.0 0 2 0
9 Texas Life Ins Co 83,044 0.0 0.0 0.0 0 0 0
10 Fidelity & Guar Life Ins Co 72,720 0.0 4.1 4.1 0 3 3
11 Provident Life & Accident Ins Co 63,749 0.0 0.0 0.0 0 0 0
12 Allstate Life Ins Co 60,258 0.0 2.9 4.3 0 2 3
13 West Coast Life Ins Co 59,450 0.0 1.5 0.0 0 1 0
14 American Family Life Assur Co of Col 58,571 0.0 1.7 1.7 0 1 1
15 CMFG Life Ins Co 49,976 0.0 2.5 0.0 0 1 0
16 Allstate Assur Co 44,196 0.0 0.0 0.0 0 0 0
17 Wilcac Life Ins Co 40,082 0.0 0.0 0.0 0 0 0
18 State Farm Life Ins Co 623,894 0.2 0.8 0.0 1 5 0
19 New York Life Ins Co 602,375 0.2 0.2 0.5 1 1 3
20 Primerica Life Ins Co 408,848 0.2 1.0 0.3 1 4 1
21 Protective Life Ins Co 138,879 0.7 0.0 0.7 1 0 1
22 Globe Life & Accident Ins Co 239,712 0.8 0.0 0.9 2 0 2
23 Northwestern Mut Life Ins Co 343,040 0.9 0.9 0.0 3 3 0
24 Lincoln Heritage Life Ins Co 191,514 1.0 0.0 0.0 2 0 0
25 American Income Life Ins Co 274,899 1.1 0.4 0.4 3 1 1
26 American Natl Ins Co 171,725 1.2 0.6 2.3 2 1 4
27 American Fidelity Assur Co 85,380 1.2 0.0 0.0 1 0 0
28 Transamerica Life Ins Co 555,601 1.3 1.6 1.6 7 4 4
29 New York Life Ins & Ann Corp 73,539 1.4 0.0 0.0 1 0 0
30 Colonial Life & Accident Ins Co 73,053 1.4 0.0 1.3 1 0 1
31 Pacific Life Ins Co 69,914 1.4 1.6 0.0 1 1 0
32 Lincoln Natl Life Ins Co 136,917 1.5 0.8 1.6 2 1 2
33 Midland Natl Life Ins Co 64,030 1.6 0.0 0.0 1 0 0
34 American Gen Life Ins Co 462,373 1.7 3.0 3.9 8 14 18
35 IA Amer Life Ins Co 56,548 1.8 0.0 0.0 1 0 0
36 Lincoln Benefit Life Co 112,923 1.8 1.7 0.0 2 2 0
37 Farmers New World Life Ins Co 392,638 1.8 0.0 0.5 7 0 2
38 North Amer Co Life & Hlth Ins 46,233 2.2 0.0 2.2 1 0 1
39 United Of Omaha Life Ins Co 184,806 2.2 1.1 0.0 4 2 0
40 Prudential Ins Co Of Amer 226,704 2.2 0.9 0.4 5 2 1
41 Life Ins Co Of The Southwest 179,714 2.2 4.0 2.0 4 6 3
42 Bankers Life & Cas Co 41,150 2.4 2.5 4.9 1 1 2
43 United Ins Co Of Amer 121,175 2.5 2.4 3.3 3 3 4
44 Metropolitan Life Ins Co 184,480 2.7 3.0 0.5 5 6 1
45 Equitable Financial Life Ins Co 68,567 2.9 0.0 0.0 2 0 0
46 Brighthouse Life Ins Co 92,828 3.2 0.0 1.0 3 0 1
47 John Hancock Life Ins Co USA 123,062 3.3 0.8 0.8 4 1 1
48 Nationwide Life & Ann Ins Co 69,125 4.3 0.0 1.7 3 0 1
49 Jackson Natl Life Ins Co 68,977 7.2 1.3 5.1 5 1 4
50 Accordia Life & Ann Co 39,866 17.6 46.6 122.6 7 19 50

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Mean Policies In-Force.
Please check the company's profile on our CDI web site for any mergers, etc.

Other Composite Reports: 

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

Back to Top

Google Translate