Homeowners Complaint Composite Report
50 Large Homeowners Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2018, 2017 and 2016
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| 2018 Rank | Company Name | 2018 Approx. Exposure Count | Justified Complaint Ratio |
Number of Justified Complaints | ||||
|---|---|---|---|---|---|---|---|---|
| 2018 | 2017 | 2016 | 2018 | 2017 | 2016 | |||
| 1 | Safeco Ins Co Of Amer | 281,066 | 0.0 | 2.8 | 0.7 | 0 | 8 | 2 |
| 2 | Garrison Prop & Cas Ins Co | 82,003 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 3 | American Natl Prop & Cas Co | 66,011 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 4 | Amica Mut Ins Co | 34,983 | 0.0 | 6.0 | 6.3 | 0 | 2 | 2 |
| 5 | AIG Prop Cas Co | 29,422 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 6 | American Modern Home Ins Co | 111,459 | 0.9 | 4.7 | 3.7 | 1 | 6 | 6 |
| 7 | Foremost Ins Co Grand Rapids MI | 197,468 | 1.0 | 0.0 | 2.2 | 2 | 0 | 4 |
| 8 | First Natl Ins Co Of Amer | 86,071 | 1.2 | 6.0 | 2.6 | 1 | 5 | 2 |
| 9 | Mid Century Ins Co | 342,360 | 1.2 | 0.8 | 1.2 | 4 | 3 | 5 |
| 10 | USAA Cas Ins Co | 217,090 | 1.4 | 0.5 | 0.5 | 3 | 1 | 1 |
| 11 | Safeco Ins Co Of IL | 61,840 | 1.6 | 3.1 | 3.0 | 1 | 2 | 2 |
| 12 | Allstate Ins Co | 659,052 | 1.7 | 2.4 | 3.1 | 11 | 16 | 21 |
| 13 | CSAA Ins Exch | 615,483 | 1.8 | 3.0 | 2.3 | 11 | 18 | 14 |
| 14 | Fire Ins Exch | 869,928 | 1.8 | 1.1 | 1.1 | 16 | 10 | 10 |
| 15 | USAA Gen Ind Co | 104,061 | 1.9 | 1.1 | 0.0 | 2 | 1 | 0 |
| 16 | California Automobile Ins Co | 514,476 | 2.1 | 2.7 | 2.7 | 11 | 13 | 10 |
| 17 | American Bankers Ins Co Of FL | 169,036 | 2.4 | 1.4 | 1.9 | 4 | 2 | 2 |
| 18 | American Reliable Ins Co | 36,828 | 2.7 | 5.6 | 5.7 | 1 | 2 | 2 |
| 19 | Travelers Commercial Ins Co | 245,980 | 2.8 | 4.7 | 4.9 | 7 | 11 | 11 |
| 20 | Aegis Security Ins Co | 32,411 | 3.1 | 0.0 | 0.0 | 1 | 0 | 0 |
| 21 | Interinsurance Exch Of The Automobile Club | 743,465 | 3.1 | 3.3 | 3.2 | 23 | 23 | 21 |
| 22 | Nationwide Ins Co Of Amer | 62,732 | 3.2 | 1.6 | 3.7 | 2 | 1 | 2 |
| 23 | California Capital Ins Co | 92,532 | 3.2 | 1.1 | 6.1 | 3 | 1 | 6 |
| 24 | Amco Ins Co | 239,247 | 3.3 | 2.3 | 0.4 | 8 | 6 | 1 |
| 25 | California Cas Ind Exch | 57,528 | 3.5 | 0.0 | 5.5 | 2 | 0 | 3 |
| 26 | QBE Ins Corp | 56,214 | 3.6 | 10.9 | 8.0 | 2 | 7 | 6 |
| 27 | First Amer Specilaty Ins Co | 83,737 | 3.6 | 1.1 | 4.4 | 3 | 1 | 4 |
| 28 | CSAA Fire & Cas Ins Co | 81,409 | 3.7 | 4.9 | 3.7 | 3 | 4 | 3 |
| 29 | General Ins Co Of Amer | 131,805 | 3.8 | 3.2 | 1.7 | 5 | 4 | 2 |
| 30 | State Farm Gen Ins Co | 2,193,778 | 3.9 | 3.9 | 7.2 | 85 | 86 | 154 |
| 31 | Wawanesa Gen Ins Co | 49,914 | 4.0 | 8.6 | 2.4 | 2 | 4 | 1 |
| 32 | American Security Ins Co | 71,133 | 4.2 | 0.0 | 0.0 | 3 | 0 | 0 |
| 33 | United Serv Automobile Assn | 222,474 | 4.5 | 0.9 | 0.4 | 10 | 2 | 1 |
| 34 | Farmers Ins Exch | 169,899 | 4.7 | 4.4 | 0.0 | 8 | 5 | 0 |
| 35 | Homesite Ins Co Of CA | 178,451 | 5.0 | 1.9 | 5.9 | 9 | 3 | 8 |
| 36 | Universal N Amer Ins Co | 77,606 | 5.2 | 4.7 | 6.8 | 4 | 4 | 6 |
| 37 | IDS Prop Cas Ins Co | 77,384 | 5.2 | 0.0 | 1.4 | 4 | 0 | 1 |
| 38 | Residence Mut Ins Co | 67,985 | 5.9 | 1.4 | 1.3 | 4 | 1 | 1 |
| 39 | Pacific Specialty Ins Co | 198,932 | 6.0 | 6.2 | 3.9 | 12 | 12 | 7 |
| 40 | Century Natl Ins Co | 62,742 | 6.4 | 12.2 | 1.5 | 4 | 8 | 1 |
| 41 | Travelers Prop Cas Ins Co | 45,907 | 6.5 | 0.0 | 5.2 | 3 | 0 | 2 |
| 42 | Integon Natl Ins Co | 135,858 | 6.6 | 6.4 | 2.4 | 9 | 7 | 2 |
| 43 | Lemonade Ins Co | 58,990 | 6.8 | 0.0 | new | 4 | 0 | 0 |
| 44 | Allied Prop & Cas Ins Co | 86,469 | 6.9 | 2.1 | 2.1 | 6 | 2 | 2 |
| 45 | CSE Safeguard Ins Co | 96,124 | 7.3 | 1.2 | 1.7 | 7 | 1 | 1 |
| 46 | Kemper Independence Ins Co | 64,261 | 7.8 | 7.3 | 4.5 | 5 | 5 | 3 |
| 47 | Stillwater Ins Co | 64,194 | 7.8 | 0.0 | 3.8 | 5 | 0 | 2 |
| 48 | Liberty Ins Corp | 268,832 | 11.5 | 5.6 | 4.4 | 31 | 14 | 10 |
| 49 | Metropolitan Drt Prop & Cas Ins Co | 34,670 | 17.3 | 2.9 | 3.1 | 6 | 1 | 1 |
| 50 | Property & Cas Ins Co Of Hartford | 71,596 | 27.9 | 3.8 | 8.0 | 20 | 3 | 4 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures. Exposures include renters, mobile homes, and condos.
Other Complaint Composite Reports:
If the company does not appear on the composite report, please do the following:
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Go to Company Profile.
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Type in the company's name in the field provided and select "Get Company".
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Select the company that you want information on. This will take you to the company's profile.
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On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.
