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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Homeowners Complaint Composite Report

50 Large Homeowners Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2018, 2017 and 2016

The Homeowners Complaint Composite report is also available as a single page PDF format. A current Acrobat Reader is required to read this document. An Acrobat Reader is available through our Free Document Readers page.

 

2018 Rank Company Name 2018 Approx. Exposure Count Justified Complaint
Ratio
Number of Justified Complaints
2018 2017 2016 2018 2017 2016
1 Safeco Ins Co Of Amer 281,066 0.0 2.8 0.7 0 8 2
2 Garrison Prop & Cas Ins Co 82,003 0.0 0.0 0.0 0 0 0
3 American Natl Prop & Cas Co 66,011 0.0 0.0 0.0 0 0 0
4 Amica Mut Ins Co 34,983 0.0 6.0 6.3 0 2 2
5 AIG Prop Cas Co 29,422 0.0 0.0 0.0 0 0 0
6 American Modern Home Ins Co 111,459 0.9 4.7 3.7 1 6 6
7 Foremost Ins Co Grand Rapids MI 197,468 1.0 0.0 2.2 2 0 4
8 First Natl Ins Co Of Amer 86,071 1.2 6.0 2.6 1 5 2
9 Mid Century Ins Co 342,360 1.2 0.8 1.2 4 3 5
10 USAA Cas Ins Co 217,090 1.4 0.5 0.5 3 1 1
11 Safeco Ins Co Of IL 61,840 1.6 3.1 3.0 1 2 2
12 Allstate Ins Co 659,052 1.7 2.4 3.1 11 16 21
13 CSAA Ins Exch 615,483 1.8 3.0 2.3 11 18 14
14 Fire Ins Exch 869,928 1.8 1.1 1.1 16 10 10
15 USAA Gen Ind Co 104,061 1.9 1.1 0.0 2 1 0
16 California Automobile Ins Co 514,476 2.1 2.7 2.7 11 13 10
17 American Bankers Ins Co Of FL 169,036 2.4 1.4 1.9 4 2 2
18 American Reliable Ins Co 36,828 2.7 5.6 5.7 1 2 2
19 Travelers Commercial Ins Co 245,980 2.8 4.7 4.9 7 11 11
20 Aegis Security Ins Co 32,411 3.1 0.0 0.0 1 0 0
21 Interinsurance Exch Of The Automobile Club 743,465 3.1 3.3 3.2 23 23 21
22 Nationwide Ins Co Of Amer 62,732 3.2 1.6 3.7 2 1 2
23 California Capital Ins Co 92,532 3.2 1.1 6.1 3 1 6
24 Amco Ins Co 239,247 3.3 2.3 0.4 8 6 1
25 California Cas Ind Exch 57,528 3.5 0.0 5.5 2 0 3
26 QBE Ins Corp 56,214 3.6 10.9 8.0 2 7 6
27 First Amer Specialty Ins Co 83,737 3.6 1.1 4.4 3 1 4
28 CSAA Fire & Cas Ins Co 81,409 3.7 4.9 3.7 3 4 3
29 General Ins Co Of Amer 131,805 3.8 3.2 1.7 5 4 2
30 State Farm Gen Ins Co 2,193,778 3.9 3.9 7.2 85 86 154
31 Wawanesa Gen Ins Co 49,914 4.0 8.6 2.4 2 4 1
32 American Security Ins Co 71,133 4.2 0.0 0.0 3 0 0
33 United Serv Automobile Assn 222,474 4.5 0.9 0.4 10 2 1
34 Farmers Ins Exch 169,899 4.7 4.4 0.0 8 5 0
35 Homesite Ins Co Of CA 178,451 5.0 1.9 5.9 9 3 8
36 Universal N Amer Ins Co 77,606 5.2 4.7 6.8 4 4 6
37 IDS Prop Cas Ins Co 77,384 5.2 0.0 1.4 4 0 1
38 Residence Mut Ins Co 67,985 5.9 1.4 1.3 4 1 1
39 Pacific Specialty Ins Co 198,932 6.0 6.2 3.9 12 12 7
40 Century Natl Ins Co 62,742 6.4 12.2 1.5 4 8 1
41 Travelers Prop Cas Ins Co 45,907 6.5 0.0 5.2 3 0 2
42 Integon Natl Ins Co 135,858 6.6 6.4 2.4 9 7 2
43 Lemonade Ins Co 58,990 6.8 0.0 new 4 0 0
44 Allied Prop & Cas Ins Co 86,469 6.9 2.1 2.1 6 2 2
45 CSE Safeguard Ins Co 96,124 7.3 1.2 1.7 7 1 1
46 Kemper Independence Ins Co 64,261 7.8 7.3 4.5 5 5 3
47 Stillwater Ins Co 64,194 7.8 0.0 3.8 5 0 2
48 Liberty Ins Corp 268,832 11.5 5.6 4.4 31 14 10
49 Metropolitan Drt Prop & Cas Ins Co 34,670 17.3 2.9 3.1 6 1 1
50 Property & Cas Ins Co Of Hartford 71,596 27.9 3.8 8.0 20 3 4

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures. Exposures include renters, mobile homes, and condos.

Other Complaint Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Type in the company's name in the field provided and select "Get Company".
  2. Select the company that you want information on. This will take you to the company's profile.
  3. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  4. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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