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CA Department of Insurance

Automobile Complaint Composite Report

50 Large Automobile Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2016, 2015, and 2014

The Automobile Complaint Composite report is also available in PDF format which prints the report on one page. If you do not have an Acrobat Reader, visit our Free Document Readers page.

'16 Rank

Company Name

2016
Approx.
Exposure
Count

Justified Complaint Ratio

Number of Justified Complaints

2016

2015

2014

2016

2015

2014

1

Kemper Independence Ins Co

64,197

0.0

5.2

9.2

0

3

5

2

Mid Century Ins Co

623,703

1.3

3.3

2.9

8

23

23

3

Government Employees Ins Co

367,884

1.4

6.0

2.7

5

21

9

4

Allied Prop & Cas Ins Co

135,358

1.5

1.5

2.9

2

2

4

5

Geico Ind Co

526,999

1.7

7.8

3.3

9

37

15

6

Interins Exch Of The Automobile Club

2,214,082

1.9

1.8

1.3

43

37

27

7

United Serv Automobile Assn

423,008

2.4

4.0

2.8

10

17

12

8

Farmers Ins Exch

1,345,327

2.4

3.3

2.1

32

40

23

9

Amco Ins Co

294,243

2.4

2.4

1.4

7

7

4

10

Garrison Prop & Cas Ins Co

121,357

2.5

1.0

5.6

3

1

5

11

Allstate Northbrook Ind Co

1,978,516

2.5

2.2

0.0

50

38

0

12

California Capital Ins Co

73,053

2.7

1.4

1.4

2

1

1

13

Mercury Ins Co

1,533,951

2.7

2.8

2.1

42

44

33

14

United Financial Cas Co

412,589

2.9

5.0

3.5

12

19

13

15

CSAA Ins Exch

1,889,218

2.9

3.5

2.9

55

63

50

16

California Cas Ind Exch

137,138

2.9

6.0

3.8

4

8

5

17

USAA Cas Ins Co

469,968

3.0

5.5

1.8

14

25

8

18

State Farm Mut Auto Ins Co

3,852,920

3.1

5.4

3.8

120

204

143

19

Geico Gen Ins Co

1,338,877

3.3

7.7

2.8

44

92

29

20

Trumbull Ins Co

77,310

3.9

1.5

8.0

3

1

4

21

California Automobile Ins Co

321,696

4.0

3.8

3.8

13

13

13

22

Amica Mut Ins Co

71,371

4.2

2.9

0.0

3

2

0

23

Wawanesa Gen Ins Co

500,936

4.6

3.5

1.3

23

17

6

24

21st Century Ins Co

649,049

4.9

4.6

3.9

32

30

26

25

Coast Natl Ins Co

289,003

5.2

8.2

3.6

15

30

13

26

Esurance Prop & Cas Ins Co

263,523

5.3

6.1

3.9

14

16

10

27

Progressive Direct Ins Co

125,602

5.6

1.7

1.7

7

2

2

28

USAA Gen Ind Co

179,260

5.6

3.3

2.4

10

5

3

29

Progressive Select Ins Co

178,801

5.6

9.1

3.5

10

15

5

30

Progressive West Ins Co

334,830

5.7

4.3

2.3

19

16

9

31

Viking Ins Co Of WI

228,256

5.7

6.0

6.8

13

12

15

32

Safeco Ins Co Of Amer

345,346

6.1

8.3

6.8

21

28

23

33

Geico Cas Co

204,970

6.3

13.1

11.7

13

20

15

34

Hartford Underwriters Ins Co

216,040

6.5

12.6

6.6

14

28

15

35

Nationwide Ins Co Of Amer

131,575

6.8

12.4

7.6

9

15

9

36

Farmers Specialty Ins Co

138,680

7.2

2.4

0.0

10

2

0

37

Financial Ind Co

134,495

7.4

8.1

8.3

10

10

10

38

Infinity Ins Co

909,148

8.4

9.2

8.1

76

86

73

39

Standard Fire Ins Co

104,255

8.6

5.6

7.0

9

8

11

40

Metropolitan Drt Prop & Cas Ins Co

151,784

9.2

6.8

14.0

14

10

22

41

Commerce W Ins Co

84,005

9.5

10.5

11.7

8

10

13

42

IDS Prop Cas Ins Co

352,359

11.1

9.2

3.8

39

31

12

43

Loya Cas Ins Co

243,088

11.5

15.4

5.3

28

38

12

44

National Gen Ins Co

70,560

12.8

8.9

16.7

9

7

15

45

Liberty Mut Fire Ins Co

379,678

14.5

7.4

8.1

55

28

31

46

Alliance United Ins Co

922,741

17.0

15.9

13.0

157

123

84

47

Integon Natl Ins Co

154,736

22.0

26.5

23.2

34

30

24

48

Anchor Gen Ins Co

82,542

33.9

47.0

26.8

28

37

21

49

Western Gen Ins Co

82,444

49.7

88.6

35.7

41

41

12

50

Access Ins Co

336,574

78.1

27.1

18.9

263

88

61



Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.

Other Complaint Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Statistical Analysis Division.

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