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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Automobile Complaint Composite Report

50 Large Automobile Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2024, 2023, and 2022

The Automobile Complaint Composite Report is also available in a one page PDF format.

2024 Rank Company Name 2024
Approx.
Exposure
Count
Justified Complaint Ratio Number of Justified Complaints
2024 2023 2022 2024 2023 2022
1 AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY 55,658 0.0 1.9 0.0 0 1 0
2 ESSENTIA INSURANCE COMPANY 247,262 0.4 0.4 1.4 1 1 3
3 WAWANESA GENERAL INSURANCE COMPANY 525,724 0.6 1.3 1.6 3 7 9
4 VIKING INSURANCE COMPANY OF WISCONSIN 320,565 0.9 0.3 1.9 3 1 5
5 PROGRESSIVE DIRECT INSURANCE COMPANY 155,631 1.3 0.7 1.6 2 1 2
6 INTERINSURANCE EXCHANGE OF THE AUTOMOBILE CLUB 3,007,873 1.3 1.2 1.0 39 35 26
7 CSAA INSURANCE EXCHANGE 2,257,761 1.5 0.5 0.9 34 11 17
8 CALIFORNIA AUTOMOBILE INSURANCE COMPANY 124,040 1.6 2.9 3.2 2 3 4
9 MERCURY INSURANCE COMPANY 1,522,352 1.7 2.2 1.1 26 36 19
10 DRIVE INSURANCE COMPANY 515,427 1.7 3.0 2.1 9 15 10
11 GEICO GENERAL INSURANCE COMPANY 3,165,200 2.0 1.4 2.8 63 35 63
12 CALIFORNIA CASUALTY INDEMNITY EXCHANGE (THE) 150,313 2.0 5.7 0.0 3 9 0
13 UNITED FINANCIAL CASUALTY COMPANY 1,044,208 2.5 2.5 5.2 26 21 39
14 MID-CENTURY INSURANCE COMPANY 240,748 2.5 1.8 2.0 6 5 6
15 USAA GENERAL INDEMNITY COMPANY 326,218 2.8 5.0 2.3 9 14 6
16 AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY 648,309 2.8 2.1 2.4 18 14 15
17 TRAVELERS COMMERCIAL INSURANCE COMPANY 283,157 2.8 1.7 2.4 8 5 7
18 AMICA MUTUAL INSURANCE COMPANY 70,658 2.8 2.8 5.6 2 2 4
19 NATIONWIDE INSURANCE COMPANY OF AMERICA 269,902 3.0 2.3 2.3 8 7 8
20 ALLSTATE NORTHBROOK INDEMNITY COMPANY 1,640,382 3.0 2.8 3.1 50 53 61
21 SAFECO INSURANCE COMPANY OF AMERICA 360,499 3.1 2.2 2.3 11 8 8
22 USAA CASUALTY INSURANCE COMPANY 516,979 3.1 2.2 2.3 16 11 11
23 PROGRESSIVE SELECT INSURANCE COMPANY 380,459 3.2 3.0 5.3 12 11 18
24 STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 4,084,379 3.4 2.7 3.0 140 105 113
25 ALLSTATE INSURANCE COMPANY 55,897 3.6 3.5 3.5 2 2 2
26 FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN 81,543 3.7 1.9 2.4 3 2 2
27 CALIFORNIA CAPITAL INSURANCE COMPANY 50,716 3.9 2.1 4.3 2 1 2
28 INFINITY INSURANCE COMPANY 1,471,202 4.1 5.4 8.0 60 93 78
29 FARMERS INSURANCE EXCHANGE 1,141,390 4.2 2.0 3.8 48 27 52
30 GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY 283,519 4.2 4.8 1.3 12 12 3
31 GEICO INDEMNITY COMPANY 197,585 4.6 2.7 3.2 9 14 23
32 UNITED SERVICES AUTOMOBILE ASSOCIATION 385,144 4.7 2.1 1.1 18 8 4
33 COAST NATIONAL INSURANCE COMPANY 230,777 4.8 1.3 6.5 11 2 10
34 NATIONAL GENERAL INSURANCE COMPANY 40,506 4.9 2.5 4.6 2 1 2
35 LIBERTY MUTUAL FIRE INSURANCE COMPANY 278,032 5.0 5.4 5.6 14 16 17
36 ASPIRE GENERAL INSURANCE COMPANY 514,280 5.6 6.3 5.7 29 19 8
37 INTEGON NATIONAL INSURANCE COMPANY 411,505 9.2 14.9 24.5 38 67 104
38 ANCHOR GENERAL INSURANCE COMPANY 112,709 9.8 9.9 4.3 11 13 5
39 HARTFORD UNDERWRITERS INSURANCE COMPANY 118,982 10.1 2.5 4.8 12 3 6
40 PERMANENT GENERAL ASSURANCE CORPORATION 68,814 10.2 19.5 8.7 7 14 6
41 ESURANCE PROPERTY AND CASUALTY INSURANCE COMPANY 130,732 10.7 27.6 23.9 14 58 58
42 ENCOMPASS INSURANCE COMPANY 86,111 11.6 15.8 29.6 10 8 14
43 21ST CENTURY INSURANCE COMPANY 78,959 12.7 11.3 3.5 10 40 13
44 LOYA CASUALTY INSURANCE COMPANY 242,289 15.7 10.1 6.9 38 23 16
45 INCLINE NATIONAL INSURANCE COMPANY 91,333 19.7 15.2 33.3 18 7 1
46 SEAVIEW INSURANCE COMPANY 76,516 22.2 3.3 0.0 17 1 0
47 INTEGON PREFERRED INSURANCE COMPANY 137,313 53.9 12.6 29.1 74 15 23
48 METROMILE INSURANCE COMPANY 41,580 64.9 18.4 4.6 27 10 3
49 21ST CENTURY CASUALTY COMPANY 190,646 91.3 0.0 0.0 174 0 0
50 STATE NATIONAL INSURANCE COMPANY, INC. 280,127 99.6 55.9 30.4 279 90 28

 

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.

Other Complaint Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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