Automobile Complaint Composite Report
50 Large Automobile Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2024, 2023, and 2022
The Automobile Complaint Composite Report is also available in a one page PDF format.
| 2024 Rank | Company Name | 2024 Approx. Exposure Count |
Justified Complaint Ratio | Number of Justified Complaints | ||||
|---|---|---|---|---|---|---|---|---|
| 2024 | 2023 | 2022 | 2024 | 2023 | 2022 | |||
| 1 | AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY | 55,658 | 0.0 | 1.9 | 0.0 | 0 | 1 | 0 |
| 2 | ESSENTIA INSURANCE COMPANY | 247,262 | 0.4 | 0.4 | 1.4 | 1 | 1 | 3 |
| 3 | WAWANESA GENERAL INSURANCE COMPANY | 525,724 | 0.6 | 1.3 | 1.6 | 3 | 7 | 9 |
| 4 | VIKING INSURANCE COMPANY OF WISCONSIN | 320,565 | 0.9 | 0.3 | 1.9 | 3 | 1 | 5 |
| 5 | PROGRESSIVE DIRECT INSURANCE COMPANY | 155,631 | 1.3 | 0.7 | 1.6 | 2 | 1 | 2 |
| 6 | INTERINSURANCE EXCHANGE OF THE AUTOMOBILE CLUB | 3,007,873 | 1.3 | 1.2 | 1.0 | 39 | 35 | 26 |
| 7 | CSAA INSURANCE EXCHANGE | 2,257,761 | 1.5 | 0.5 | 0.9 | 34 | 11 | 17 |
| 8 | CALIFORNIA AUTOMOBILE INSURANCE COMPANY | 124,040 | 1.6 | 2.9 | 3.2 | 2 | 3 | 4 |
| 9 | MERCURY INSURANCE COMPANY | 1,522,352 | 1.7 | 2.2 | 1.1 | 26 | 36 | 19 |
| 10 | DRIVE INSURANCE COMPANY | 515,427 | 1.7 | 3.0 | 2.1 | 9 | 15 | 10 |
| 11 | GEICO GENERAL INSURANCE COMPANY | 3,165,200 | 2.0 | 1.4 | 2.8 | 63 | 35 | 63 |
| 12 | CALIFORNIA CASUALTY INDEMNITY EXCHANGE (THE) | 150,313 | 2.0 | 5.7 | 0.0 | 3 | 9 | 0 |
| 13 | UNITED FINANCIAL CASUALTY COMPANY | 1,044,208 | 2.5 | 2.5 | 5.2 | 26 | 21 | 39 |
| 14 | MID-CENTURY INSURANCE COMPANY | 240,748 | 2.5 | 1.8 | 2.0 | 6 | 5 | 6 |
| 15 | USAA GENERAL INDEMNITY COMPANY | 326,218 | 2.8 | 5.0 | 2.3 | 9 | 14 | 6 |
| 16 | AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY | 648,309 | 2.8 | 2.1 | 2.4 | 18 | 14 | 15 |
| 17 | TRAVELERS COMMERCIAL INSURANCE COMPANY | 283,157 | 2.8 | 1.7 | 2.4 | 8 | 5 | 7 |
| 18 | AMICA MUTUAL INSURANCE COMPANY | 70,658 | 2.8 | 2.8 | 5.6 | 2 | 2 | 4 |
| 19 | NATIONWIDE INSURANCE COMPANY OF AMERICA | 269,902 | 3.0 | 2.3 | 2.3 | 8 | 7 | 8 |
| 20 | ALLSTATE NORTHBROOK INDEMNITY COMPANY | 1,640,382 | 3.0 | 2.8 | 3.1 | 50 | 53 | 61 |
| 21 | SAFECO INSURANCE COMPANY OF AMERICA | 360,499 | 3.1 | 2.2 | 2.3 | 11 | 8 | 8 |
| 22 | USAA CASUALTY INSURANCE COMPANY | 516,979 | 3.1 | 2.2 | 2.3 | 16 | 11 | 11 |
| 23 | PROGRESSIVE SELECT INSURANCE COMPANY | 380,459 | 3.2 | 3.0 | 5.3 | 12 | 11 | 18 |
| 24 | STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY | 4,084,379 | 3.4 | 2.7 | 3.0 | 140 | 105 | 113 |
| 25 | ALLSTATE INSURANCE COMPANY | 55,897 | 3.6 | 3.5 | 3.5 | 2 | 2 | 2 |
| 26 | FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN | 81,543 | 3.7 | 1.9 | 2.4 | 3 | 2 | 2 |
| 27 | CALIFORNIA CAPITAL INSURANCE COMPANY | 50,716 | 3.9 | 2.1 | 4.3 | 2 | 1 | 2 |
| 28 | INFINITY INSURANCE COMPANY | 1,471,202 | 4.1 | 5.4 | 8.0 | 60 | 93 | 78 |
| 29 | FARMERS INSURANCE EXCHANGE | 1,141,390 | 4.2 | 2.0 | 3.8 | 48 | 27 | 52 |
| 30 | GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY | 283,519 | 4.2 | 4.8 | 1.3 | 12 | 12 | 3 |
| 31 | GEICO INDEMNITY COMPANY | 197,585 | 4.6 | 2.7 | 3.2 | 9 | 14 | 23 |
| 32 | UNITED SERVICES AUTOMOBILE ASSOCIATION | 385,144 | 4.7 | 2.1 | 1.1 | 18 | 8 | 4 |
| 33 | COAST NATIONAL INSURANCE COMPANY | 230,777 | 4.8 | 1.3 | 6.5 | 11 | 2 | 10 |
| 34 | NATIONAL GENERAL INSURANCE COMPANY | 40,506 | 4.9 | 2.5 | 4.6 | 2 | 1 | 2 |
| 35 | LIBERTY MUTUAL FIRE INSURANCE COMPANY | 278,032 | 5.0 | 5.4 | 5.6 | 14 | 16 | 17 |
| 36 | ASPIRE GENERAL INSURANCE COMPANY | 514,280 | 5.6 | 6.3 | 5.7 | 29 | 19 | 8 |
| 37 | INTEGON NATIONAL INSURANCE COMPANY | 411,505 | 9.2 | 14.9 | 24.5 | 38 | 67 | 104 |
| 38 | ANCHOR GENERAL INSURANCE COMPANY | 112,709 | 9.8 | 9.9 | 4.3 | 11 | 13 | 5 |
| 39 | HARTFORD UNDERWRITERS INSURANCE COMPANY | 118,982 | 10.1 | 2.5 | 4.8 | 12 | 3 | 6 |
| 40 | PERMANENT GENERAL ASSURANCE CORPORATION | 68,814 | 10.2 | 19.5 | 8.7 | 7 | 14 | 6 |
| 41 | ESURANCE PROPERTY AND CASUALTY INSURANCE COMPANY | 130,732 | 10.7 | 27.6 | 23.9 | 14 | 58 | 58 |
| 42 | ENCOMPASS INSURANCE COMPANY | 86,111 | 11.6 | 15.8 | 29.6 | 10 | 8 | 14 |
| 43 | 21ST CENTURY INSURANCE COMPANY | 78,959 | 12.7 | 11.3 | 3.5 | 10 | 40 | 13 |
| 44 | LOYA CASUALTY INSURANCE COMPANY | 242,289 | 15.7 | 10.1 | 6.9 | 38 | 23 | 16 |
| 45 | INCLINE NATIONAL INSURANCE COMPANY | 91,333 | 19.7 | 15.2 | 33.3 | 18 | 7 | 1 |
| 46 | SEAVIEW INSURANCE COMPANY | 76,516 | 22.2 | 3.3 | 0.0 | 17 | 1 | 0 |
| 47 | INTEGON PREFERRED INSURANCE COMPANY | 137,313 | 53.9 | 12.6 | 29.1 | 74 | 15 | 23 |
| 48 | METROMILE INSURANCE COMPANY | 41,580 | 64.9 | 18.4 | 4.6 | 27 | 10 | 3 |
| 49 | 21ST CENTURY CASUALTY COMPANY | 190,646 | 91.3 | 0.0 | 0.0 | 174 | 0 | 0 |
| 50 | STATE NATIONAL INSURANCE COMPANY, INC. | 280,127 | 99.6 | 55.9 | 30.4 | 279 | 90 | 28 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.
Other Complaint Composite Reports:
If the company does not appear on the composite report, please do the following:
- Go to Company Profile.
- Type in the company's name in the field provided and select "Get Company".
- Select the company that you want information on. This will take you to the company's profile.
- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.
