Automobile Complaint Composite Report
50 Large Automobile Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2022, 2021, and 2020
The Automobile Complaint Composite report is also available in a one page PDF format.
| 2022 Rank | Company Name | 2022 Approx. Exposure Count |
Justified Complaint Ratio | Number of Justified Complaints | ||||
|---|---|---|---|---|---|---|---|---|
| 2022 | 2021 | 2020 | 2022 | 2021 | 2020 | |||
| 1 | California Cas Ind Exch | 156,638 | 0.0 | 1.9 | 1.3 | 0 | 3 | 2 |
| 2 | CSAA Insurance Exchange | 1,938,284 | 0.9 | 1.1 | 1.0 | 17 | 22 | 20 |
| 3 | Interinsurance Exchange of the Automobile Club | 2,719,460 | 1.0 | 0.6 | 1.2 | 26 | 16 | 32 |
| 4 | United Services Automobile Association | 375,865 | 1.1 | 1.5 | 1.7 | 4 | 6 | 7 |
| 5 | Mercury Insurance Company | 1,698,534 | 1.1 | 1.9 | 1.3 | 19 | 32 | 21 |
| 6 | Garrison Property and Casualty Insurance Company | 222,995 | 1.3 | 2.4 | 0.5 | 3 | 5 | 1 |
| 7 | Wawanesa General Insurance Co. | 576,011 | 1.6 | 1.4 | 0.9 | 9 | 8 | 5 |
| 8 | Progressive Direct Insurance Company | 123,617 | 1.6 | 0.0 | 1.8 | 2 | 0 | 2 |
| 9 | Government Employees insurance Company | 300,446 | 1.7 | 2.8 | 0.3 | 5 | 9 | 1 |
| 10 | Vikings Ins Co Of WI | 256,958 | 1.9 | 2.0 | 1.6 | 5 | 5 | 4 |
| 11 | Mid Century Ins Co | 299,987 | 2.0 | 2.7 | 1.1 | 6 | 9 | 4 |
| 12 | Progressive West Insurance Company | 482,641 | 2.1 | 2.1 | 1.7 | 10 | 10 | 7 |
| 13 | Safeco Insurance Company of America | 352,797 | 2.3 | 2.6 | 3.4 | 8 | 9 | 12 |
| 14 | USAA Casualty Insurance Company | 484,598 | 2.3 | 1.6 | 1.8 | 11 | 8 | 9 |
| 15 | USAA General Indemnity Company | 259,267 | 2.3 | 2.3 | 2.3 | 6 | 6 | 6 |
| 16 | American Family Connect Property and Casualty Insurance Company | 634,556 | 2.4 | 2.9 | 2.0 | 15 | 17 | 11 |
| 17 | Foremost Insurance Company Grand Rapids, Michigan | 82,915 | 2.4 | 2.4 | 1.2 | 2 | 2 | 1 |
| 18 | Travelers Commercial Insurance Company | 289,186 | 2.4 | 5.8 | 2.4 | 7 | 16 | 6 |
| 19 | Nationwide Insurance Company of America | 316,243 | 2.5 | 1.6 | 2.0 | 8 | 6 | 8 |
| 20 | GEICO General Insurance Company | 2,287,723 | 2.8 | 1.8 | 0.6 | 63 | 40 | 13 |
| 21 | State Farm Mutual Automobile Insurance Company | 3,780,159 | 3.0 | 2.5 | 2.1 | 113 | 92 | 75 |
| 22 | Allstate Northbrook Indemnity Company | 1,939,285 | 3.1 | 3.4 | 2.2 | 61 | 66 | 43 |
| 23 | GEICO Indemnity Company | 726,600 | 3.2 | 2.2 | 0.8 | 23 | 16 | 6 |
| 24 | California Automobile Insurance Company | 123,449 | 3.2 | 4.4 | 2.1 | 4 | 10 | 5 |
| 25 | 21st Century Insurance Company | 375,394 | 3.5 | 3.3 | 2.5 | 13 | 13 | 11 |
| 26 | Allstate Insurance Company | 56,560 | 3.5 | 1.8 | 5.5 | 2 | 1 | 3 |
| 27 | Farmers Ins Exch | 1,387,800 | 3.7 | 2.9 | 2.1 | 52 | 40 | 30 |
| 28 | Anchor General Insurance Company | 116,946 | 4.3 | 3.5 | 1.8 | 5 | 4 | 2 |
| 29 | Farmers Specialty Insurance Company | 65,732 | 4.6 | 6.5 | 4.2 | 3 | 4 | 3 |
| 30 | Commerce West Insurance Company | 65,312 | 4.6 | 6.9 | 4.0 | 3 | 3 | 2 |
| 31 | Metromile Insurance Company | 64,599 | 4.6 | 4.5 | 6.2 | 3 | 3 | 4 |
| 32 | Hartford Underwriters Insurance Company | 125,506 | 4.8 | 6.0 | 8.9 | 6 | 8 | 13 |
| 33 | United Financial Casualty Company | 743,089 | 5.2 | 3.2 | 2.2 | 39 | 23 | 14 |
| 34 | Progressive Select Insurance Company | 337,427 | 5.3 | 3.5 | 2.0 | 18 | 13 | 7 |
| 35 | Amica Mutual Insurance Company | 71,958 | 5.6 | 2.7 | 3.8 | 4 | 2 | 3 |
| 36 | Liberty Mutual Fire Insurance Company | 304,843 | 5.6 | 5.5 | 5.3 | 17 | 18 | 19 |
| 37 | Aspire General Insurance Company | 140,008 | 5.7 | 3.6 | 4.6 | 8 | 4 | 4 |
| 38 | Coast National Insurance Co. | 154,550 | 6.5 | 3.4 | 3.2 | 10 | 6 | 6 |
| 39 | Loya Casualty Insurance Company | 233,447 | 6.9 | 6.3 | 2.6 | 16 | 15 | 6 |
| 40 | GEICO Casualty Company | 421,234 | 7.1 | 2.9 | 1.4 | 30 | 12 | 5 |
| 41 | Alliance United Insurance Company | 1,024,068 | 7.1 | 10.9 | 15.4 | 73 | 125 | 186 |
| 42 | Infinity Insurance Company | 978,062 | 8.0 | 10.8 | 6.6 | 78 | 108 | 64 |
| 43 | Farmers Direct Property and Casualty Insurance Company | 112,262 | 8.0 | 4.2 | 4.8 | 9 | 5 | 6 |
| 44 | Permanent General Assurance Corporation | 69,310 | 8.7 | 5.7 | 4.7 | 6 | 4 | 3 |
| 45 | National General Premier Insurance Company | 75,438 | 9.3 | 6.3 | 8.4 | 7 | 5 | 8 |
| 46 | Financial Indemnity Company | 243,876 | 11.5 | 13.4 | 16.6 | 28 | 35 | 40 |
| 47 | Esurance Property and Casualty Insurance Company | 243,028 | 23.9 | 2.6 | 2.7 | 58 | 7 | 8 |
| 48 | Integon National Insurance Company | 424,861 | 24.5 | 21.0 | 11.8 | 104 | 80 | 36 |
| 49 | Integon Preferred Insurance Company | 79,163 | 29.1 | 25.4 | 9.9 | 23 | 14 | 4 |
| 50 | State National Insurance Company | 92,253 | 30.4 | 26.7 | 40.9 | 28 | 14 | 11 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.
Other Complaint Composite Reports:
If the company does not appear on the composite report, please do the following:
- Go to Company Profile.
- Type in the company's name in the field provided and select "Get Company".
- Select the company that you want information on. This will take you to the company's profile.
- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.
