Automobile Complaint Composite Report
50 Large Automobile Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2016, 2015, and 2014
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|
'16 Rank |
Company Name |
2016 |
Justified Complaint Ratio |
Number of Justified Complaints |
||||
|
2016 |
2015 |
2014 |
2016 |
2015 |
2014 |
|||
|
1 |
64,197 |
0.0 |
5.2 |
9.2 |
0 |
3 |
5 |
|
|
2 |
623,703 |
1.3 |
3.3 |
2.9 |
8 |
23 |
23 |
|
|
3 |
367,884 |
1.4 |
6.0 |
2.7 |
5 |
21 |
9 |
|
|
4 |
135,358 |
1.5 |
1.5 |
2.9 |
2 |
2 |
4 |
|
|
5 |
526,999 |
1.7 |
7.8 |
3.3 |
9 |
37 |
15 |
|
|
6 |
2,214,082 |
1.9 |
1.8 |
1.3 |
43 |
37 |
27 |
|
|
7 |
423,008 |
2.4 |
4.0 |
2.8 |
10 |
17 |
12 |
|
|
8 |
1,345,327 |
2.4 |
3.3 |
2.1 |
32 |
40 |
23 |
|
|
9 |
294,243 |
2.4 |
2.4 |
1.4 |
7 |
7 |
4 |
|
|
10 |
121,357 |
2.5 |
1.0 |
5.6 |
3 |
1 |
5 |
|
|
11 |
1,978,516 |
2.5 |
2.2 |
0.0 |
50 |
38 |
0 |
|
|
12 |
73,053 |
2.7 |
1.4 |
1.4 |
2 |
1 |
1 |
|
|
13 |
1,533,951 |
2.7 |
2.8 |
2.1 |
42 |
44 |
33 |
|
|
14 |
412,589 |
2.9 |
5.0 |
3.5 |
12 |
19 |
13 |
|
|
15 |
1,889,218 |
2.9 |
3.5 |
2.9 |
55 |
63 |
50 |
|
|
16 |
137,138 |
2.9 |
6.0 |
3.8 |
4 |
8 |
5 |
|
|
17 |
469,968 |
3.0 |
5.5 |
1.8 |
14 |
25 |
8 |
|
|
18 |
3,852,920 |
3.1 |
5.4 |
3.8 |
120 |
204 |
143 |
|
|
19 |
1,338,877 |
3.3 |
7.7 |
2.8 |
44 |
92 |
29 |
|
|
20 |
77,310 |
3.9 |
1.5 |
8.0 |
3 |
1 |
4 |
|
|
21 |
321,696 |
4.0 |
3.8 |
3.8 |
13 |
13 |
13 |
|
|
22 |
71,371 |
4.2 |
2.9 |
0.0 |
3 |
2 |
0 |
|
|
23 |
500,936 |
4.6 |
3.5 |
1.3 |
23 |
17 |
6 |
|
|
24 |
649,049 |
4.9 |
4.6 |
3.9 |
32 |
30 |
26 |
|
|
25 |
289,003 |
5.2 |
8.2 |
3.6 |
15 |
30 |
13 |
|
|
26 |
263,523 |
5.3 |
6.1 |
3.9 |
14 |
16 |
10 |
|
|
27 |
125,602 |
5.6 |
1.7 |
1.7 |
7 |
2 |
2 |
|
|
28 |
179,260 |
5.6 |
3.3 |
2.4 |
10 |
5 |
3 |
|
|
29 |
178,801 |
5.6 |
9.1 |
3.5 |
10 |
15 |
5 |
|
|
30 |
334,830 |
5.7 |
4.3 |
2.3 |
19 |
16 |
9 |
|
|
31 |
228,256 |
5.7 |
6.0 |
6.8 |
13 |
12 |
15 |
|
|
32 |
345,346 |
6.1 |
8.3 |
6.8 |
21 |
28 |
23 |
|
|
33 |
204,970 |
6.3 |
13.1 |
11.7 |
13 |
20 |
15 |
|
|
34 |
216,040 |
6.5 |
12.6 |
6.6 |
14 |
28 |
15 |
|
|
35 |
131,575 |
6.8 |
12.4 |
7.6 |
9 |
15 |
9 |
|
|
36 |
138,680 |
7.2 |
2.4 |
0.0 |
10 |
2 |
0 |
|
|
37 |
134,495 |
7.4 |
8.1 |
8.3 |
10 |
10 |
10 |
|
|
38 |
909,148 |
8.4 |
9.2 |
8.1 |
76 |
86 |
73 |
|
|
39 |
104,255 |
8.6 |
5.6 |
7.0 |
9 |
8 |
11 |
|
|
40 |
151,784 |
9.2 |
6.8 |
14.0 |
14 |
10 |
22 |
|
|
41 |
84,005 |
9.5 |
10.5 |
11.7 |
8 |
10 |
13 |
|
|
42 |
352,359 |
11.1 |
9.2 |
3.8 |
39 |
31 |
12 |
|
|
43 |
243,088 |
11.5 |
15.4 |
5.3 |
28 |
38 |
12 |
|
|
44 |
70,560 |
12.8 |
8.9 |
16.7 |
9 |
7 |
15 |
|
|
45 |
379,678 |
14.5 |
7.4 |
8.1 |
55 |
28 |
31 |
|
|
46 |
922,741 |
17.0 |
15.9 |
13.0 |
157 |
123 |
84 |
|
|
47 |
154,736 |
22.0 |
26.5 |
23.2 |
34 |
30 |
24 |
|
|
48 |
82,542 |
33.9 |
47.0 |
26.8 |
28 |
37 |
21 |
|
|
49 |
82,444 |
49.7 |
88.6 |
35.7 |
41 |
41 |
12 |
|
|
50 |
336,574 |
78.1 |
27.1 |
18.9 |
263 |
88 |
61 |
|
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.
Other Complaint Composite Reports:
If the company does not appear on the composite report, please do the following:
- Go to Company Profile.
- Type in the company's name in the field provided and select "Get Company".
- Select the company that you want information on. This will take you to the company's profile.
- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
If you have any questions regarding this web page or composite report, please contact the Department's Statistical Analysis Division.