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CA Department of Insurance

Appendix A - Operator Assisted Telephone Calls

The following is a sample script of an operator assisted call for an ACH Debit payment reported to the State's data collection service.

STEP 1 Dial: 1-800-554-7500
STEP 2 System: Welcome to the California EFT System. If you are calling from a touch tone phone, please press "1" now. If you have a rotary phone, please hold the line for operator assistance.
Caller: Hold for operator assistance.
STEP 3 Operator: Welcome to the California EFT System. Which agency are you reporting for?
Caller: California Department of Insurance
STEP 4 Operator: Is this a payment, cancellation, inquiry, or security code change?
Caller: Payment.
STEP 5 Operator: What is your EFT taxpayer ID number? (TIN).
Caller: _ _ _ _ _ _ _ _ (8 digits)
STEP 6 Operator: What is your security code?
Caller: _ _ _ _ (4 digits)
STEP 7 Operator: What is your tax type code?
Caller: _ _ _ _ _ (5 digits)
STEP 8 Operator: What is your tax due date?
Caller: _ _ _ _ _ _ (MMDDYY)
STEP 9 Operator: What is your tax amount?
Caller: $ ___________. ___.
STEP 10 Operator: What is your verification code?
Caller: _ _ (2 digits)
STEP 11 Operator: What is the date you would like your bank account debited?
Caller: _ _ _ _ _ _ (MMDDYY)
Operator: Tax report accepted.
Operator: Your reference number is ____. Please record this number for your records.
STEP 12 Operator: Do you have another tax transaction?
Caller: Yes - return to step #3.
No - proceed to step #13.
STEP 13 Operator: Thank you for using the California EFT System.

Appendix A - ACH Debit Instructions

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