Appendix A - Operator Assisted Telephone Calls
The following is a sample script of an operator assisted call for an ACH Debit payment reported to the State's data collection service.
| STEP 1 | Dial: | 1-800-554-7500 |
|---|---|---|
| STEP 2 | System: | Welcome to the California EFT System. If you are calling from a touch tone phone, please press "1" now. If you have a rotary phone, please hold the line for operator assistance. |
| Caller: | Hold for operator assistance. | |
| STEP 3 | Operator: | Welcome to the California EFT System. Which agency are you reporting for? |
| Caller: | California Department of Insurance | |
| STEP 4 | Operator: | Is this a payment, cancellation, inquiry, or security code change? |
| Caller: | Payment. | |
| STEP 5 | Operator: | What is your EFT taxpayer ID number? (TIN). |
| Caller: | _ _ _ _ _ _ _ _ (8 digits) | |
| STEP 6 | Operator: | What is your security code? |
| Caller: | _ _ _ _ (4 digits) | |
| STEP 7 | Operator: | What is your tax type code? |
| Caller: | _ _ _ _ _ (5 digits) | |
| STEP 8 | Operator: | What is your tax due date? |
| Caller: | _ _ _ _ _ _ (MMDDYY) | |
| STEP 9 | Operator: | What is your tax amount? |
| Caller: | $ ___________. ___. | |
| STEP 10 | Operator: | What is your verification code? |
| Caller: | _ _ (2 digits) | |
| STEP 11 | Operator: | What is the date you would like your bank account debited? |
| Caller: | _ _ _ _ _ _ (MMDDYY) | |
| Operator: | Tax report accepted. | |
| Operator: | Your reference number is ____. Please record this number for your records. | |
| STEP 12 | Operator: | Do you have another tax transaction? |
| Caller: | Yes - return to step #3. No - proceed to step #13. |
|
| STEP 13 | Operator: | Thank you for using the California EFT System. |
Appendix A - ACH Debit Instructions
