Life Complaint Composite Report
50 Large Individual Life Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2018, 2017, and 2016
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|
2018 Rank |
Company Name |
2018 |
Justified Complaint Ratio |
Number of Justified Complaints |
||||
|---|---|---|---|---|---|---|---|---|
|
2018 |
2017 |
2016 |
2018 |
2017 |
2016 |
|||
| 1 | State Farm Life Ins Co | 623,914 | 0.0 | 0.3 | 1.1 | 0 | 2 | 7 |
| 2 | Northwestern Mut Life Ins Co | 332,225 | 0.0 | 0.0 | 0.6 | 0 | 0 | 2 |
| 3 | Gerber Life Ins Co | 249,272 | 0.0 | 0.8 | 0.0 | 0 | 2 | 0 |
| 4 | Lincoln Heritage Life Ins Co | 174,176 | 0.0 | 1.2 | 1.3 | 0 | 2 | 2 |
| 5 | United Of Omaha Life Ins Co | 169,815 | 0.0 | 3.1 | 4.0 | 0 | 5 | 6 |
| 6 | Pruco Life Ins Co | 158,054 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 7 | Massachusetts Mut Life Ins Co | 134,907 | 0.0 | 3.9 | 0.8 | 0 | 5 | 1 |
| 8 | Genworth Life & Ann Ins Co | 134,400 | 0.0 | 0.0 | 1.3 | 0 | 0 | 2 |
| 9 | Lincoln Benefit Life Co | 127,968 | 0.0 | 1.5 | 4.8 | 0 | 2 | 7 |
| 10 | USAA Life Ins Co | 117,008 | 0.0 | 0.0 | 0.9 | 0 | 0 | 1 |
| 11 | Reliastar Life Ins Co | 106,581 | 0.0 | 0.9 | 1.7 | 0 | 1 | 2 |
| 12 | New York Life Ins & Ann Corp | 75,925 | 0.0 | 6.5 | 1.3 | 0 | 5 | 1 |
| 13 | AXA Equitable Life Ins Co | 75,339 | 0.0 | 1.3 | 2.4 | 0 | 1 | 2 |
| 14 | American Fidelity Assur Co | 72,658 | 0.0 | 0.0 | 1.6 | 0 | 0 | 1 |
| 15 | West Coast Life Ins Co | 71,211 | 0.0 | 0.0 | 2.4 | 0 | 0 | 2 |
| 16 | Midland Natl Life Ins Co | 64,442 | 0.0 | 3.1 | 0.0 | 0 | 2 | 0 |
| 17 | Texas Life Ins Co | 63,625 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 18 | Provident Life & Accident Ins Co | 61,853 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 19 | Pacific Life Ins Co | 59,780 | 0.0 | 3.5 | 0.0 | 0 | 2 | 0 |
| 20 | American Family Life Assur Co of Col | 57,118 | 0.0 | 1.8 | 1.8 | 0 | 1 | 1 |
| 21 | IA Amer Life Ins Co | 50,734 | 0.0 | 0.0 | 2.1 | 0 | 0 | 1 |
| 22 | RiverSource Life Ins Co | 41,257 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 23 | Primerica Life Ins Co | 383,536 | 0.3 | 0.5 | 1.1 | 1 | 2 | 4 |
| 24 | Prudential Ins Co Of Amer | 257,176 | 0.4 | 1.1 | 0.3 | 1 | 3 | 1 |
| 25 | American Income Life Ins Co | 243,978 | 0.4 | 2.2 | 2.4 | 1 | 5 | 5 |
| 26 | Metropolitan Life Ins Co | 209,716 | 0.5 | 0.0 | 2.6 | 1 | 0 | 6 |
| 27 | Farmers New World Life Ins Co | 398,167 | 0.5 | 0.5 | 0.7 | 2 | 2 | 3 |
| 28 | New York Life Ins Co | 578,879 | 0.5 | 0.4 | 0.4 | 3 | 2 | 2 |
| 29 | Protective Life Ins Co | 140,187 | 0.7 | 2.9 | 1.4 | 1 | 4 | 2 |
| 30 | John Hancock Life Ins Co USA | 134,298 | 0.7 | 1.4 | 2.9 | 1 | 2 | 4 |
| 31 | Brighthouse Life Ins Co | 103,725 | 1.0 | 0.0 | 0.9 | 1 | 0 | 1 |
| 32 | Globe Life & Accident Ins Co | 205,424 | 1.0 | 2.6 | 2.3 | 2 | 5 | 4 |
| 33 | Colonial Life & Accident Ins Co | 74,629 | 1.3 | 0.0 | 2.8 | 1 | 0 | 2 |
| 34 | Transamerica Life Ins Co | 251,323 | 1.6 | 1.6 | 1.6 | 4 | 4 | 4 |
| 35 | Lincoln Natl Life Ins Co | 123,194 | 1.6 | 0.8 | 2.6 | 2 | 1 | 3 |
| 36 | Banner Life Ins Co | 111,773 | 1.8 | 0.0 | 1.9 | 2 | 0 | 2 |
| 37 | Transamerica Premier Life Ins Co | 301,627 | 2.0 | 3.5 | 1.1 | 6 | 10 | 3 |
| 38 | Nationwide Life & Ann Ins Co | 49,733 | 2.0 | 2.4 | 0.0 | 1 | 1 | 0 |
| 39 | North Amer Co Life & Hlth Ins | 45,538 | 2.2 | 2.2 | 4.6 | 1 | 1 | 2 |
| 40 | American Natl Ins Co | 171,133 | 2.3 | 0.0 | 1.1 | 4 | 0 | 2 |
| 41 | Life Ins Co Of The Southwest | 124,608 | 2.4 | 4.7 | 4.4 | 3 | 5 | 4 |
| 42 | AAA Life Ins Co | 203,548 | 2.5 | 1.6 | 1.7 | 5 | 3 | 3 |
| 43 | United Ins Co Of Amer | 124,840 | 3.2 | 2.3 | 2.3 | 4 | 3 | 3 |
| 44 | Allstate Life Ins Co | 77,204 | 3.9 | 1.3 | 0.0 | 3 | 1 | 0 |
| 45 | American Gen Life Ins Co | 458,576 | 3.9 | 4.6 | 5.5 | 18 | 21 | 25 |
| 46 | Fidelity & Guar Life Ins Co | 73,834 | 4.1 | 2.7 | 5.3 | 3 | 2 | 4 |
| 47 | Jackson Natl Life Ins Co | 88,251 | 4.5 | 5.0 | 5.5 | 4 | 5 | 6 |
| 48 | Bankers Life & Cas Co | 41,176 | 4.9 | 7.2 | 11.9 | 2 | 3 | 5 |
| 49 | Wilco Life Ins Co | 44,291 | 45.2 | 57.4 | 108.5 | 20 | 27 | 61 |
| 50 | Accordia Life & Ann Co | 42,528 | 117.6 | 31.6 | 153.8 | 50 | 14 | 65 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Mean Policies In-Force.
Please check the company's profile on our CDI web site for any mergers, etc.
Other Composite Reports:
If the company does not appear on the composite report, please do the following:
- Go to Company Profile.
- Type in the company's name in the field provided and select "Get Company".
- Select the company that you want information on. This will take you to the company's profile.
- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
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