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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Life Complaint Composite Report

50 Large Individual Life Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2024, 2023, and 2022

This Individual Life Composite report is also available in a one page PDF format.

2024 Rank

Company Name

2024
Mean
Policies
In-Force

Justified Complaint Ratio

Number of Justified Complaints

2024

2023

2022

2024

2023

2022
1 STATE FARM LIFE INSURANCE COMPANY 666,391 0.0 0.0 0.2 0 0 1
2 NORTHWESTERN MUTUAL LIFE INSURANCE COMPANY (THE) 368,660 0.0 0.0 0.0 0 0 0
3 GERBER LIFE INSURANCE COMPANY 243,436 0.0 0.4 0.0 0 1 0
4 LINCOLN HERITAGE LIFE INSURANCE COMPANY 215,616 0.0 0.9 0.0 0 2 0
5 PRUCO LIFE INSURANCE COMPANY 160,143 0.0 0.6 1.2 0 1 2
6 AMERICAN FIDELITY ASSURANCE COMPANY 116,318 0.0 0.9 0.0 0 1 0
7 USAA LIFE INSURANCE COMPANY 111,453 0.0 0.9 0.0 0 1 0
8 TEXAS LIFE INSURANCE COMPANY 108,788 0.0 0.0 0.0 0 0 0
9 CMFG LIFE INSURANCE COMPANY 75,532 0.0 1.4 3.0 0 1 2
10 GENWORTH LIFE AND ANNUITY INSURANCE COMPANY 72,603 0.0 2.5 0.0 0 2 0
11 NEW YORK LIFE INSURANCE AND ANNUITY CORPORATION 72,285 0.0 0.0 2.8 0 0 2
12 COLONIAL LIFE & ACCIDENT INSURANCE COMPANY 69,342 0.0 0.0 0.0 0 0 0
13 PROVIDENT LIFE AND ACCIDENT INSURANCE COMPANY 58,888 0.0 0.0 0.0 0 0 0
14 EQUITABLE FINANCIAL LIFE INSURANCE COMPANY 56,744 0.0 5.0 1.6 0 3 1
15 NORTH AMERICAN COMPANY FOR LIFE AND HEALTH INSURANCE 52,558 0.0 0.0 3.9 0 0 2
16 PRINCIPAL NATIONAL LIFE INSURANCE COMPANY 45,452 0.0 0.0 0.0 0 0 0
17 EVERLAKE LIFE INSURANCE COMPANY 43,875 0.0 0.0 2.0 0 0 1
18 GUARDIAN LIFE INSURANCE COMPANY OF AMERICA (THE) 37,870 0.0 2.6 0.0 0 1 0
19 NEW YORK LIFE INSURANCE COMPANY 602,147 0.2 0.3 0.2 1 2 1
20 PRIMERICA LIFE INSURANCE COMPANY 446,997 0.2 0.2 0.2 1 1 1
21 UNITED OF OMAHA LIFE INSURANCE COMPANY 215,874 0.5 0.0 2.5 1 0 5
22 AMERICAN NATIONAL INSURANCE COMPANY 165,796 0.6 1.0 1.2 1 2 2
23 MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY 157,738 0.6 1.3 1.9 1 2 3
24 GLOBE LIFE AND ACCIDENT INSURANCE COMPANY 277,282 0.7 2.1 1.1 2 6 3
25 BANNER LIFE INSURANCE COMPANY 129,598 0.8 0.0 0.8 1 0 1
26 FARMERS NEW WORLD LIFE INSURANCE COMPANY 387,730 0.8 0.8 1.0 3 3 4
27 FIDELITY & GUARANTY LIFE INSURANCE COMPANY 91,764 1.1 3.6 0.0 1 3 0
28 PACIFIC LIFE INSURANCE COMPANY 90,509 1.1 1.2 1.3 1 1 1
29 LINCOLN BENEFIT LIFE COMPANY 86,144 1.2 1.1 1.0 1 1 1
30 AMERICAN INCOME LIFE INSURANCE COMPANY 342,397 1.2 1.2 1.6 4 4 5
31 LIFE INSURANCE COMPANY OF THE SOUTHWEST 274,560 1.5 0.0 0.9 4 0 2
32 MIDLAND NATIONAL LIFE INSURANCE COMPANY 62,051 1.6 0.0 0.0 1 0 0
33 IA AMERICAN LIFE INSURANCE COMPANY 61,421 1.6 0.0 1.7 1 0 1
34 UNITED INSURANCE COMPANY OF AMERICA 116,541 1.7 0.6 0.8 2 1 1
35 LINCOLN NATIONAL LIFE INSURANCE COMPANY (THE) 163,739 1.8 1.2 2.4 3 2 4
36 JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.) 105,884 1.9 4.5 0.9 2 5 1
37 AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS 50,453 2.0 0.0 0.0 1 0 0
38 NATIONWIDE LIFE AND ANNUITY INSURANCE COMPANY 99,282 2.0 0.0 1.2 2 0 1
39 METROPOLITAN LIFE INSURANCE COMPANY 142,266 2.1 3.1 2.5 3 5 4
40 PROTECTIVE LIFE INSURANCE COMPANY 142,188 2.1 0.7 0.0 3 1 0
41 PRUDENTIAL INSURANCE COMPANY OF AMERICA (THE) 163,925 2.4 1.6 1.6 4 3 3
42 AMERICAN GENERAL LIFE INSURANCE COMPANY 439,918 2.5 1.1 2.2 11 5 10
43 AAA LIFE INSURANCE COMPANY 273,174 2.6 1.9 1.2 7 5 3
44 AMERITAS LIFE INSURANCE CORP. 37,803 2.6 0.0 0.0 1 0 0
45 BRIGHTHOUSE LIFE INSURANCE COMPANY 74,851 2.7 0.0 0.0 2 0 0
46 RELIASTAR LIFE INSURANCE COMPANY 73,576 2.7 6.4 0.0 2 5 0
47 TRANSAMERICA LIFE INSURANCE COMPANY 561,573 4.3 2.4 3.4 24 14 19
48 JACKSON NATIONAL LIFE INSURANCE COMPANY 44,445 4.5 4.0 3.6 2 2 2
49 BANKERS LIFE AND CASUALTY COMPANY 43,868 4.6 4.5 4.5 2 2 2
50 EVERLAKE ASSURANCE COMPANY 37,966 5.3 0.0 0.0 2 0 0

 

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Mean Policies In-Force.
Please check the company's profile on our CDI web site for any mergers, etc.

Other Composite Reports: 

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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