Skip to Main Content
Menu
Contact Us Search
CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Life Complaint Composite Report

50 Large Individual Life Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2018, 2017, and 2016

This Individual Life Composite report is also available in a one page printable PDF format. If you do not have an Acrobat Reader, please visit our Free Document Readers page.

2018 Rank

Company Name

2018
Mean
Policies
In-Force

Justified Complaint Ratio

Number of Justified Complaints

2018

2017

2016

2018

2017

2016

1 State Farm Life Ins Co 623,914 0.0 0.3 1.1 0 2 7
2 Northwestern Mut Life Ins Co 332,225 0.0 0.0 0.6 0 0 2
3 Gerber Life Ins Co 249,272 0.0 0.8 0.0 0 2 0
4 Lincoln Heritage Life Ins Co 174,176 0.0 1.2 1.3 0 2 2
5 United Of Omaha Life Ins Co 169,815 0.0 3.1 4.0 0 5 6
6 Pruco Life Ins Co 158,054 0.0 0.0 0.0 0 0 0
7 Massachusetts Mut Life Ins Co 134,907 0.0 3.9 0.8 0 5 1
8 Genworth Life & Ann Ins Co 134,400 0.0 0.0 1.3 0 0 2
9 Lincoln Benefit Life Co 127,968 0.0 1.5 4.8 0 2 7
10 USAA Life Ins Co 117,008 0.0 0.0 0.9 0 0 1
11 Reliastar Life Ins Co 106,581 0.0 0.9 1.7 0 1 2
12 New York Life Ins & Ann Corp 75,925 0.0 6.5 1.3 0 5 1
13 AXA Equitable Life Ins Co 75,339 0.0 1.3 2.4 0 1 2
14 American Fidelity Assur Co 72,658 0.0 0.0 1.6 0 0 1
15 West Coast Life Ins Co 71,211 0.0 0.0 2.4 0 0 2
16 Midland Natl Life Ins Co 64,442 0.0 3.1 0.0 0 2 0
17 Texas Life Ins Co 63,625 0.0 0.0 0.0 0 0 0
18 Provident Life & Accident Ins Co 61,853 0.0 0.0 0.0 0 0 0
19 Pacific Life Ins Co 59,780 0.0 3.5 0.0 0 2 0
20 American Family Life Assur Co of Col 57,118 0.0 1.8 1.8 0 1 1
21 IA Amer Life Ins Co 50,734 0.0 0.0 2.1 0 0 1
22 RiverSource Life Ins Co 41,257 0.0 0.0 0.0 0 0 0
23 Primerica Life Ins Co 383,536 0.3 0.5 1.1 1 2 4
24 Prudential Ins Co Of Amer 257,176 0.4 1.1 0.3 1 3 1
25 American Income Life Ins Co 243,978 0.4 2.2 2.4 1 5 5
26 Metropolitan Life Ins Co 209,716 0.5 0.0 2.6 1 0 6
27 Farmers New World Life Ins Co 398,167 0.5 0.5 0.7 2 2 3
28 New York Life Ins Co 578,879 0.5 0.4 0.4 3 2 2
29 Protective Life Ins Co 140,187 0.7 2.9 1.4 1 4 2
30 John Hancock Life Ins Co USA 134,298 0.7 1.4 2.9 1 2 4
31 Brighthouse Life Ins Co 103,725 1.0 0.0 0.9 1 0 1
32 Globe Life & Accident Ins Co 205,424 1.0 2.6 2.3 2 5 4
33 Colonial Life & Accident Ins Co 74,629 1.3 0.0 2.8 1 0 2
34 Transamerica Life Ins Co 251,323 1.6 1.6 1.6 4 4 4
35 Lincoln Natl Life Ins Co 123,194 1.6 0.8 2.6 2 1 3
36 Banner Life Ins Co 111,773 1.8 0.0 1.9 2 0 2
37 Transamerica Premier Life Ins Co 301,627 2.0 3.5 1.1 6 10 3
38 Nationwide Life & Ann Ins Co 49,733 2.0 2.4 0.0 1 1 0
39 North Amer Co Life & Hlth Ins 45,538 2.2 2.2 4.6 1 1 2
40 American Natl Ins Co 171,133 2.3 0.0 1.1 4 0 2
41 Life Ins Co Of The Southwest 124,608 2.4 4.7 4.4 3 5 4
42 AAA Life Ins Co 203,548 2.5 1.6 1.7 5 3 3
43 United Ins Co Of Amer 124,840 3.2 2.3 2.3 4 3 3
44 Allstate Life Ins Co 77,204 3.9 1.3 0.0 3 1 0
45 American Gen Life Ins Co 458,576 3.9 4.6 5.5 18 21 25
46 Fidelity & Guar Life Ins Co 73,834 4.1 2.7 5.3 3 2 4
47 Jackson Natl Life Ins Co 88,251 4.5 5.0 5.5 4 5 6
48 Bankers Life & Cas Co 41,176 4.9 7.2 11.9 2 3 5
49 Wilco Life Ins Co 44,291 45.2 57.4 108.5 20 27 61
50 Accordia Life & Ann Co 42,528 117.6 31.6 153.8 50 14 65

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Mean Policies In-Force.
Please check the company's profile on our CDI web site for any mergers, etc.

Other Composite Reports: 

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

Back to Top

Google Translate