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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Life Complaint Composite Report

50 Large Individual Life Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2022, 2021, and 2020

This Individual Life Composite report is also available in a one page PDF format.

2022 Rank

Company Name

2022
Mean
Policies
In-Force

Justified Complaint Ratio

Number of Justified Complaints

2022

2021

2020

2022

2021

2020
1 Northwestern Mut Life Ins Co 358,276 0.0 0.3 0.9 0 1 3
2 Gerber Life Ins Co 251,673 0.0 0.4 0.0 0 1 0
3 Lincoln Heritage Life Ins Co 205,908 0.0 0.0 1.0 0 0 2
4 Protective Life Ins Co 142,794 0.0 0.0 0.7 0 0 1
5 USAA Life Ins Co 113,737 0.0 0.9 0.0 0 1 0
6 American Fidelity Assur Co 97,122 0.0 1.1 1.2 0 1 1
7 Texas Life Ins Co 96,458 0.0 0.0 0.0 0 0 0
8 Genworth Life & Ann Ins Co 89,543 0.0 0.0 0.0 0 0 0
9 Brighthouse Life Ins Co 83,945 0.0 1.1 3.2 0 1 3
10 Reliastar Life Ins Co 82,937 0.0 1.1 0.0 0 1 0
11 Fidelity & Guar Life Ins Co 77,226 0.0 2.7 0.0 0 2 0
12 Colonial Life & Accident Ins Co 69,755 0.0 1.4 1.4 0 1 1
13 Midland Natl Life Ins Co 64,147 0.0 0.0 1.6 0 0 1
14 Provident Life & Accident Ins Co 58,940 0.0 0.0 0.0 0 0 0
15 American Family Life Assur Co of Col 51,040 0.0 0.0 0.0 0 0 0
16 Principal Natl Life Ins Co 45,117 0.0 0.0 0.0 0 0 0
17 Allstate Assur Co 44,212 0.0 0.0 0.0 0 0 0
18 Guardian Life Ins Co Of Amer 38,375 0.0 0.0 0.0 0 0 0
19 State Farm Life Ins Co 639,252 0.2 0.3 0.2 1 2 1
20 New York Life Ins Co 612,221 0.2 0.0 0.2 1 0 1
21 Primerica Life Ins Co 437,388 0.2 0.2 0.2 1 1 1
22 Banner Life Ins Co 119,510 0.8 1.7 0.0 1 2 0
23 United Ins Co Of Amer 119,034 0.8 0.8 2.5 1 1 3
24 Life Ins Co Of The Southwest 229,717 0.9 1.4 2.2 2 3 4
25 John Hancock Life Ins Co USA 114,342 0.9 1.7 3.3 1 2 4
26 Lincoln Benefit Life Co 99,921 1.0 0.9 1.8 1 1 2
27 Farmers New World Life Ins Co 389,483 1.0 0.0 1.8 4 0 7
28 Globe Life & Accident Ins Co 278,252 1.1 0.8 0.8 3 2 2
29 American Natl Ins Co 173,715 1.2 1.7 1.2 2 3 2
30 Nationwide Life & Ann Ins Co 85,778 1.2 5.1 4.3 1 4 3
31 AAA Life Ins Co 254,399 1.2 0.4 0.0 3 1 0
32 Pruco Life Ins Co 165,038 1.2 1.2 0.0 2 2 0
33 Pacific Life Ins Co 79,207 1.3 5.3 1.4 1 4 1
34 Equitable Financial Life Ins Co 62,777 1.6 0.0 2.9 1 0 2
35 Prudential Ins Co Of Amer 186,648 1.6 1.9 2.2 3 4 5
36 American Income Life Ins Co 308,891 1.6 1.7 1.1 5 5 3
37 IA Amer Life Ins Co 60,534 1.7 0.0 1.8 1 0 1
38 Massachusetts Mut Life Ins Co 158,862 1.9 0.6 0.0 3 1 0
39 Allstate Life Ins Co 51,184 2.0 0.0 0.0 1 0 0
40 West Coast Life Ins Co 48,980 2.0 1.8 0.0 1 1 0
41 American Gen Life Ins Co 456,056 2.2 1.1 1.7 10 5 8
42 Lincoln Natl Life Ins Co 163,323 2.4 2.5 1.5 4 4 2
43 United Of Omaha Life Ins Co 203,287 2.5 1.5 2.2 5 3 4
44 Metropolitan Life Ins Co 161,748 2.5 1.7 2.7 4 3 5
45 New York Life Ins & Ann Corp 71,934 2.8 1.4 1.4 2 1 1
46 CMFG Life Ins Co 66,741 3.0 0.0 0.0 2 0 0
47 Transamerica Life Ins Co 565,274 3.4 2.1 1.3 19 12 7
48 Jackson Natl Life Ins Co 55,603 3.6 3.2 7.2 2 2 5
49 North Amer Co Life & Hlth Ins 51,770 3.9 2.0 2.2 2 1 1
50 Bankers Life & Cas Co 43,988 4.5 4.7 2.4 2 2 1

 

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Mean Policies In-Force.
Please check the company's profile on our CDI web site for any mergers, etc.

Other Composite Reports: 

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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