Life Complaint Composite Report
50 Large Individual Life Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2017, 2016, and 2015
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|
'17 Rank |
Company Name |
2017 |
Justified Complaint Ratio |
Number of Justified Complaints |
||||
|
2017 |
2016 |
2015 |
2017 |
2016 |
2015 |
|||
| 1 | Northwestern Mut Life Ins Co | 326,247 | 0.0 | 0.6 | 1.3 | 0 | 2 | 4 |
| 2 | Metropolitan Life Ins Co | 222,207 | 0.0 | 2.6 | 0.8 | 0 | 6 | 2 |
| 3 | American Natl Ins Co | 172,215 | 0.0 | 1.1 | 1.1 | 0 | 2 | 2 |
| 4 | Pruco Life Ins Co | 152,891 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 5 | Genworth Life & Ann Ins Co | 144,068 | 0.0 | 1.3 | 0.6 | 0 | 2 | 1 |
| 6 | USAA Life Ins Co | 117,093 | 0.0 | 0.9 | 0.0 | 0 | 1 | 0 |
| 7 | Banner Life Ins Co | 108,625 | 0.0 | 1.9 | 0.0 | 0 | 2 | 0 |
| 8 | Brighthouse Life Ins Co | 108,446 | 0.0 | 0.9 | 2.9 | 0 | 1 | 3 |
| 9 | West Coast Life Ins Co | 76,626 | 0.0 | 2.4 | 0.0 | 0 | 2 | 0 |
| 10 | Colonial Life & Accident Ins Co | 73,426 | 0.0 | 2.8 | 0.0 | 0 | 2 | 0 |
| 11 | American Fidelity Assur Co | 67,603 | 0.0 | 1.6 | 0.0 | 0 | 1 | 0 |
| 12 | Provident Life & Accident Ins Co | 60,668 | 0.0 | 0.0 | 3.3 | 0 | 0 | 2 |
| 13 | Texas Life Ins Co | 56,537 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 14 | IA Amer Life Ins Co | 48,756 | 0.0 | 2.1 | 4.1 | 0 | 1 | 2 |
| 15 | RiverSource Life Ins Co | 42,196 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 16 | State Farm Life Ins Co | 621,231 | 0.3 | 1.1 | 0.5 | 2 | 7 | 3 |
| 17 | New York Life Ins Co | 564,041 | 0.4 | 0.4 | 0.6 | 2 | 2 | 3 |
| 18 | Farmers New World Life Ins Co | 402,650 | 0.5 | 0.7 | 0.7 | 2 | 3 | 3 |
| 19 | Primerica Life Ins Co | 369,282 | 0.5 | 1.1 | 0.3 | 2 | 4 | 1 |
| 20 | Gerber Life Ins Co | 249,555 | 0.8 | 0.0 | 0.4 | 2 | 0 | 1 |
| 21 | Lincoln Natl Life Ins Co | 120,421 | 0.8 | 2.6 | 6.2 | 1 | 3 | 7 |
| 22 | Reliastar Life Ins Co | 112,688 | 0.9 | 1.7 | 1.6 | 1 | 2 | 2 |
| 23 | Prudential Ins Co Of Amer | 272,677 | 1.1 | 0.3 | 0.7 | 3 | 1 | 2 |
| 24 | Lincoln Heritage Life Ins Co | 166,371 | 1.2 | 1.3 | 1.5 | 2 | 2 | 2 |
| 25 | AXA Equitable Life Ins Co | 78,968 | 1.3 | 2.4 | 4.6 | 1 | 2 | 4 |
| 26 | Allstate Life Ins Co | 77,458 | 1.3 | 0.0 | 3.7 | 1 | 0 | 3 |
| 27 | John Hancock Life Ins Co USA | 138,655 | 1.4 | 2.9 | 1.4 | 2 | 4 | 2 |
| 28 | Lincoln Benefit Life Co | 137,210 | 1.5 | 4.8 | 3.9 | 2 | 7 | 6 |
| 29 | AAA Life Ins Co | 192,908 | 1.6 | 1.7 | 1.8 | 3 | 3 | 3 |
| 30 | Transamerica Life Ins Co | 251,905 | 1.6 | 1.6 | 2.9 | 4 | 4 | 7 |
| 31 | American Family Life Assur Co of Col | 56,460 | 1.8 | 1.8 | 2.0 | 1 | 1 | 1 |
| 32 | American Income Life Ins Co | 226,717 | 2.2 | 2.4 | 1.0 | 5 | 5 | 2 |
| 33 | North Amer Co Life & Hlth Ins | 45,097 | 2.2 | 4.6 | 4.8 | 1 | 2 | 2 |
| 34 | United Ins Co Of Amer | 127,732 | 2.3 | 2.3 | 6.1 | 3 | 3 | 8 |
| 35 | Globe Life & Accident Ins Co | 191,832 | 2.6 | 2.3 | 5.0 | 5 | 4 | 8 |
| 36 | Fidelity & Guar Life Ins Co | 74,910 | 2.7 | 5.3 | 10.8 | 2 | 4 | 8 |
| 37 | Protective Life Ins Co | 139,104 | 2.9 | 1.4 | 1.4 | 4 | 2 | 2 |
| 38 | United Of Omaha Life Ins Co | 160,676 | 3.1 | 4.0 | 4.2 | 5 | 6 | 6 |
| 39 | Midland Natl Life Ins Co | 64,032 | 3.1 | 0.0 | 1.6 | 2 | 0 | 1 |
| 40 | Transamerica Premier Life Ins Co | 289,589 | 3.5 | 1.1 | 0.8 | 10 | 3 | 2 |
| 41 | Pacific Life Ins Co | 57,285 | 3.5 | 0.0 | 3.5 | 2 | 0 | 2 |
| 42 | Massachusetts Mut Life Ins Co | 129,163 | 3.9 | 0.8 | 0.0 | 5 | 1 | 0 |
| 43 | American Gen Life Ins Co | 456,395 | 4.6 | 5.5 | 3.0 | 21 | 25 | 14 |
| 44 | Hartford Life & Ann Ins Co | 43,317 | 4.6 | 13.0 | 12.1 | 2 | 6 | 6 |
| 45 | Life Ins Co Of The Southwest | 105,412 | 4.7 | 4.4 | 6.3 | 5 | 4 | 5 |
| 46 | Jackson Natl Life Ins Co | 99,185 | 5.0 | 5.5 | 3.4 | 5 | 6 | 4 |
| 47 | New York Life Ins & Ann Corp | 76,987 | 6.5 | 1.3 | 1.3 | 5 | 1 | 1 |
| 48 | Bankers Life & Cas Co | 41,924 | 7.2 | 11.9 | 17.1 | 3 | 5 | 7 |
| 49 | Accordia Life & Ann Co | 44,372 | 31.6 | 153.8 | 4.9 | 14 | 65 | 1 |
| 50 | Wilco Life Ins Co | 47,030 | 57.4 | 108.5 | 26.8 | 27 | 61 | 16 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Mean Policies In-Force.
Please check the company's profile on our CDI web site for any mergers, etc.
Other Composite Reports:
If the company does not appear on the composite report, please do the following:
- Go to Company Profile.
- Type in the company's name in the field provided and select "Get Company".
- Select the company that you want information on. This will take you to the company's profile.
- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
If you have any questions regarding this web page or composite report, please contact the Department's Statistical Analysis Division.