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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Life Complaint Composite Report

50 Large Individual Life Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2019, 2018, and 2017

This Individual Life Composite report is also available in a one page Excel format.

2019 Rank

Company Name

2019
Mean
Policies
In-Force

Justified Complaint Ratio

Number of Justified Complaints

2019

2018

2017

2019

2018

2017
1 Farmers New World Life Ins Co 394,650 0.0 0.5 0.5 0 2 2
2 Gerber Life Ins Co 248,599 0.0 0.0 0.8 0 0 2
3 Globe Life & Accident Ins Co 218,682 0.0 1.0 2.6 0 2 5
4 Lincoln Heritage Life Ins Co 182,401 0.0 0.0 1.2 0 0 2
5 Pruco Life Ins Co 162,773 0.0 0.0 0.0 0 0 0
6 Massachusetts Mut Life Ins Co 142,880 0.0 0.0 3.9 0 0 5
7 Protective Life Ins Co 139,346 0.0 0.7 2.9 0 1 4
8 Genworth Life & Ann Ins Co 123,727 0.0 0.0 0.0 0 0 0
9 Brighthouse Life Ins Co 98,374 0.0 1.0 0.0 0 1 0
10 American Fidelity Assur Co 78,369 0.0 0.0 0.0 0 0 0
11 Colonial Life & Accident Ins Co 74,818 0.0 1.3 0.0 0 1 0
12 New York Life Ins & Ann Corp 74,806 0.0 0.0 6.5 0 0 5
13 Texas Life Ins Co 73,603 0.0 0.0 0.0 0 0 0
14 AXA Equitable Life Ins Co 71,856 0.0 0.0 1.3 0 0 1
15 Midland Natl Life Ins Co 64,190 0.0 0.0 3.1 0 0 2
16 Provident Life & Accident Ins Co 64,114 0.0 0.0 0.0 0 0 0
17 American Family Life Assur Co of Col 59,114 0.0 0.0 1.8 0 0 1
18 Nationwide Life & Ann Ins Co 59,113 0.0 2.0 2.4 0 1 1
19 IA Amer Life Ins Co 53,375 0.0 0.0 0.0 0 0 0
20 North Amer Co Life & Hlth Ins 45,119 0.0 2.2 2.2 0 1 1
21 New York Life Ins Co 592,604 0.2 0.5 0.4 1 3 2
22 American Income Life Ins Co 260,348 0.4 0.4 2.2 1 1 5
23 American Natl Ins Co 170,752 0.6 2.3 0.0 1 4 0
24 Lincoln Natl Life Ins Co 128,373 0.8 1.6 0.8 1 2 1
25 John Hancock Life Ins Co USA 127,189 0.8 0.7 1.4 1 1 2
26 State Farm Life Ins Co 622,369 0.8 0.0 0.3 5 0 2
27 USAA Life Ins Co 117,020 0.9 0.0 0.0 1 0 0
28 Banner Life Ins Co 114,309 0.9 1.8 0.0 1 2 0
29 Prudential Ins Co Of Amer 227,438 0.9 0.4 1.1 2 1 3
30 Northwestern Mut Life Ins Co 337,536 0.9 0.0 0.0 3 0 0
31 Primerica Life Ins Co 394,460 1.0 0.3 0.5 4 1 2
32 United Of Omaha Life Ins Co 177,283 1.1 0.0 3.1 2 0 5
33 Jackson Natl Life Ins Co 78,030 1.3 4.5 5.0 1 4 5
34 West Coast Life Ins Co 65,407 1.5 0.0 0.0 1 0 0
35 Pacific Life Ins Co 64,398 1.6 0.0 3.5 1 0 2
36 Transamerica Life Ins Co 247,488 1.6 1.6 1.6 4 4 4
37 Lincoln Benefit Life Co 119,757 1.7 0.0 1.5 2 0 2
38 Transamerica Premier Life Ins Co 307,673 2.0 2.0 3.5 6 6 10
39 Reliastar Life Ins Co 100,325 2.0 0.0 0.9 2 0 1
40 AAA Life Ins Co 214,755 2.3 2.5 1.6 5 5 3
41 United Ins Co Of Amer 122,783 2.4 3.2 2.3 3 4 3
42 Bankers Life & Cas Co 40,732 2.5 4.9 7.2 1 2 3
43 RiverSource Life Ins Co 40,281 2.5 0.0 0.0 1 0 0
44 Allstate Life Ins Co 70,090 2.9 3.9 1.3 2 3 1
45 American Gen Life Ins Co 461,578 3.0 3.9 4.6 14 18 21
46 Metropolitan Life Ins Co 196,780 3.0 0.5 0.0 6 1 0
47 Life Ins Co Of The Southwest 150,297 4.0 2.4 4.7 6 3 5
48 Fidelity & Guar Life Ins Co 72,822 4.1 4.1 2.7 3 3 2
49 Wilco Life Ins Co 40,088 5.0 45.2 57.4 2 20 27
50 Accordia Life & Ann Co 40,793 46.6 117.6 31.6 19 50 14

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Mean Policies In-Force.
Please check the company's profile on our CDI web site for any mergers, etc.

Other Composite Reports: 

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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