Homeowners Complaint Composite Report
50 Large Homeowners Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2020, 2019 and 2018
The Homeowners Complaint Composite report is also available as a single page Excel format.
2020 Rank |
Company Name |
2020 |
Justified Complaint Ratio |
Number of Justified Complaints |
||||
---|---|---|---|---|---|---|---|---|
2020 |
2019 |
2018 |
2020 |
2019 |
2018 |
|||
1 | First Natl Ins Co Of Amer | 94,187 | 0.0 | 0.0 | 1.2 | 0 | 0 | 1 |
2 | American Natl Prop & Cas Co | 64,813 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
3 | Residence Mut Ins Co | 59,919 | 0.0 | 1.6 | 5.9 | 0 | 1 | 4 |
4 | Wawanesa Gen Ins Co | 55,242 | 0.0 | 1.9 | 4.0 | 0 | 1 | 2 |
5 | Safeco Ins Co Of Amer | 282,214 | 0.7 | 1.4 | 0.0 | 2 | 4 | 0 |
6 | United Serv Automobile Assn | 219,582 | 0.9 | 1.8 | 4.5 | 2 | 4 | 10 |
7 | American Family Connect Prop & Cas Ins | 85,593 | 1.2 | 10.1 | 5.2 | 1 | 8 | 4 |
8 | California Automobile Ins Co | 593,819 | 1.3 | 0.7 | 2.1 | 8 | 4 | 11 |
9 | CSE Safeguard Ins Co | 73,673 | 1.4 | 3.3 | 7.3 | 1 | 3 | 7 |
10 | Farmers Ins Exch | 290,018 | 1.4 | 2.1 | 4.4 | 4 | 5 | 8 |
11 | State Farm Gen Ins Co | 2,212,953 | 1.4 | 2.5 | 3.9 | 31 | 55 | 85 |
12 | Fire Ins Exch | 988,998 | 1.4 | 2.0 | 1.5 | 14 | 21 | 16 |
13 | Nationwide Mut Ins Co | 187,842 | 1.6 | 0.0 | new | 3 | 0 | 0 |
14 | California Cas Ind Exch | 60,735 | 1.6 | 5.1 | 3.5 | 1 | 3 | 2 |
15 | USAA Cas Ins Co | 227,676 | 1.8 | 3.6 | 1.4 | 4 | 8 | 3 |
16 | Safeco Ins Co Of IL | 56,743 | 1.8 | 3.4 | 1.6 | 1 | 2 | 1 |
17 | Aegis Security Ins Co | 42,784 | 2.3 | 22.4 | 3.1 | 1 | 9 | 1 |
18 | USAA Gen Ind Co | 119,974 | 2.5 | 0.9 | 1.9 | 3 | 1 | 2 |
19 | Liberty Ins Corp | 269,100 | 2.6 | 3.9 | 11.5 | 7 | 11 | 31 |
20 | Interins Exch Of The Automobile Club | 800,269 | 2.6 | 4.1 | 3.1 | 21 | 32 | 23 |
21 | General Ins Co Of Amer | 151,220 | 2.6 | 2.1 | 3.8 | 4 | 3 | 5 |
22 | Century Natl Ins Co | 37,532 | 2.7 | 49.1 | 6.4 | 1 | 15 | 4 |
23 | Amica Mut Ins Co | 37,434 | 2.7 | 2.7 | 0.0 | 1 | 1 | 0 |
24 | American Security Ins Co | 73,890 | 2.7 | 4.1 | 4.2 | 2 | 3 | 3 |
25 | Foremost Ins Co Grand Rapids MI | 217,959 | 2.8 | 9.6 | 1.0 | 6 | 20 | 2 |
26 | American Bankers Ins Co Of FL | 204,671 | 2.9 | 2.2 | 2.4 | 6 | 4 | 4 |
27 | Garrison Prop & Cas Ins Co | 101,164 | 3.0 | 4.4 | 0.0 | 3 | 4 | 0 |
28 | Allstate Ins Co | 701,931 | 3.4 | 3.2 | 1.5 | 24 | 23 | 11 |
29 | Topa Ins Co | 57,014 | 3.5 | 15.2 | 0.0 | 2 | 4 | 0 |
30 | Pacific Specialty Ins Co | 207,094 | 3.9 | 8.5 | 6.0 | 8 | 18 | 12 |
31 | American Modern Home Ins Co | 49,858 | 4.0 | 3.3 | 0.9 | 2 | 3 | 1 |
32 | QBE Ins Corp | 49,687 | 4.0 | 7.2 | 3.6 | 2 | 4 | 2 |
33 | Homesite Ins Co Of CA | 192,231 | 4.2 | 2.2 | 5.0 | 8 | 4 | 9 |
34 | CSAA Ins Exch | 623,428 | 5.8 | 6.5 | 1.8 | 36 | 40 | 11 |
35 | Mid Century Ins Co | 272,359 | 5.9 | 2.9 | 1.2 | 16 | 9 | 4 |
36 | Universal N Amer Ins Co | 66,781 | 6.0 | 8.2 | 5.2 | 4 | 6 | 4 |
37 | ASI Select Ins Corp | 49,333 | 6.1 | 3.1 | 13.3 | 3 | 1 | 2 |
38 | Lemonade Ins Co | 213,330 | 6.1 | 11.0 | 6.8 | 13 | 14 | 4 |
39 | Kemper Independence Ins Co | 54,608 | 7.3 | 3.4 | 7.8 | 4 | 2 | 5 |
40 | Stillwater Ins Co | 62,777 | 8.0 | 3.2 | 7.8 | 5 | 2 | 5 |
41 | First Amer Prop & Cas Ins Co | 49,331 | 8.1 | 4.8 | 56.2 | 4 | 1 | 4 |
42 | Travelers Prop Cas Ins Co | 58,778 | 8.5 | 0.0 | 6.5 | 5 | 0 | 3 |
43 | First Amer Specialty Ins Co | 39,381 | 10.2 | 17.6 | 3.6 | 4 | 12 | 3 |
44 | Property & Cas Ins Co Of Hartford | 58,737 | 10.2 | 16.7 | 27.9 | 6 | 11 | 20 |
45 | American Modern Prop & Cas Ins Co | 98,017 | 11.2 | 0.0 | 0.0 | 11 | 0 | 0 |
46 | Amco Ins Co | 64,410 | 12.4 | 5.5 | 3.3 | 8 | 9 | 8 |
47 | Catlin Ins Co | 42,016 | 14.3 | 13.9 | 0.0 | 6 | 2 | 0 |
48 | Integon Natl Ins Co | 104,441 | 14.4 | 16.9 | 6.6 | 15 | 23 | 9 |
49 | Travelers Commercial Ins Co | 225,127 | 21.8 | 4.1 | 2.6 | 49 | 12 | 7 |
50 | California Capital Ins Co | 71,432 | 37.8 | 13.3 | 3.2 | 27 | 11 | 3 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures. Exposures include renters, mobile homes, and condos.
Other Complaint Composite Reports:
If the company does not appear on the composite report, please do the following:
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Go to Company Profile.
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Type in the company's name in the field provided and select "Get Company".
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Select the company that you want information on. This will take you to the company's profile.
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On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.