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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Automobile Complaint Composite Report

50 Large Automobile Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2019, 2018, and 2017

The Automobile Complaint Composite report is also available in a one page Excel format.

2019 Rank Company Name 2019
Approx.
Exposure
Count		 Justified Complaint Ratio Number of Justified Complaints
2019 2018 2017 2019 2018 2017
1 Progressive Direct Ins Co 115,003 0.9 0.9 3.3 1 1 4
2 Wawanesa Gen Ins Co 532,984 1.1 2.5 4.1 6 13 21
3 Geico Ind Co 669,181 1.5 2.0 2.5 10 13 15
4 CSAA Ins Exch 1,986,698 1.5 2.0 3.2 30 39 64
5 Mercury Ins Co 1,707,055 1.5 1.9 2.4 26 31 38
6 United Serv Automobile Assn 389,223 1.5 3.3 1.4 6 14 6
7 Progressive West Ins Co 372,074 1.6 0.9 4.6 6 3 15
8 Geico Gen Ins Co 1,800,976 1.8 2.3 2.1 33 38 32
9 Geico Cas Co 297,873 2.0 3.1 5.0 6 8 12
10 State Farm Mut Auto Ins Co 3,595,983 2.1 2.1 2.0 77 79 77
11 Interins Exch Of The Automobile Club 2,567,763 2.3 1.7 1.7 58 42 42
12 Government Employees Ins Co 378,030 2.4 2.9 2.0 9 12 8
13 Farmers Ins Exch 1,419,572 2.6 2.9 2.9 37 40 39
14 California Automobile Ins Co 267,663 2.6 3.5 3.3 7 10 10
15 Mid Century Ins Co 429,965 2.8 1.7 1.6 12 8 9
16 California Capital Ins Co 67,937 2.9 6.9 1.4 2 5 1
17 Allstate Northbrook Ind Co 1,945,557 3.0 4.1 3.1 59 81 61
18 Viking Ins Co Of WI 259,977 3.1 1.9 1.9 8 5 5
19 USAA Gen Ind Co 246,375 3.2 6.5 4.8 8 15 10
20 Farmers Specialty Ins Co 89,613 3.3 3.8 7.7 3 4 9
21 United Financial Cas Co 573,488 3.7 4.8 8.7 21 23 38
22 USAA Cas Ins Co 504,380 3.8 4.6 1.7 19 23 8
23 American Family Connect Prop & Cas I 518,901 3.9 5.1 6.8 20 24 30
24 21st Century Ins Co 492,261 3.9 2.9 2.0 19 16 12
25 Progressive Select Ins Co 333,702 3.9 5.7 12.3 13 16 26
26 California Cas Ind Exch 152,175 3.9 2.7 2.1 6 4 3
27 Coast Natl Ins Co 220,077 4.5 3.3 4.4 10 7 10
28 Safeco Ins Co Of Amer 371,279 4.6 3.5 3.0 17 13 11
29 Esurance Prop & Cas Ins Co 306,935 4.9 3.7 3.3 15 11 9
30 Infinity Ins Co 895,431 4.9 5.9 5.6 44 51 46
31 Loya Cas Ins Co 240,252 5.4 8.9 8.6 13 21 18
32 Liberty Mut Fire Ins Co 388,473 5.7 9.5 9.7 22 38 38
33 Garrison Prop & Cas Ins Co 181,120 6.1 4.4 4.3 11 7 6
34 Nationwide Ins Co Of Amer 226,433 6.2 4.3 6.3 14 6 9
35 Amco Ins Co 127,268 6.3 2.2 0.3 8 6 1
36 Amica Mut Ins Co 79,290 6.3 7.7 2.7 5 6 2
37 National Gen Premier Ins Co 101,120 6.9 1.4 2.9 7 1 1
38 Aspire Gen Ins Co 65,205 7.7 9.0 13.9 5 4 3
39 Hartford Underwriters Ins Co 158,280 8.2 9.2 11.2 13 16 22
40 Travelers Commercial Ins Co 220,343 8.6 11.6 7.9 19 23 14
41 Metropolitan Drt Prop & Cas Ins Co 124,522 8.8 12.2 9.0 11 16 13
42 Kemper Independence Ins Co 63,642 9.4 8.4 6.9 6 6 5
43 Anchor Gen Ins Co 66,073 10.6 11.2 21.9 7 9 23
44 Permanent Gen Assur Corp 63,283 11.1 14.7 16.4 7 10 11
45 Integon Natl Ins Co 262,408 12.2 13.8 11.7 32 34 25
46 Commerce W Ins Co 60,286 14.9 13.3 8.7 9 11 8
47 Alliance United Ins Co 1,241,139 17.9 10.2 9.2 222 118 87
48 Financial Ind Co 237,869 21.4 11.3 4.4 51 24 7
49 Metromile Ins Co 60,530 21.5 14.1 11.4 13 7 3
50 Western Gen Ins Co 103,841 35.6 33.4 40.3 37 31 35

 

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.

Other Complaint Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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