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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Automobile Complaint Composite Report

50 Large Automobile Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2023, 2022, and 2021

The Automobile Complaint Composite report is also available in a one page PDF format.

2023 Rank Company Name 2023
Approx.
Exposure
Count		 Justified Complaint Ratio Number of Justified Complaints
2023 2022 2021 2023 2022 2021
1 VIKING INSURANCE COMPANY OF WISCONSIN 289,553 0.3 1.9 2.0 1 5 5
2 ESSENTIA INSURANCE COMPANY 229,890 0.4 1.4 0.5 1 3 1
3 CSAA INSURANCE EXCHANGE 2,045,680 0.5 0.9 1.1 11 17 22
4 PROGRESSIVE DIRECT INSURANCE COMPANY 134,298 0.7 1.6 0.0 1 2 0
5 INTERINSURANCE EXCHANGE OF THE AUTOMOBILE CLUB 2,858,094 1.2 1.0 0.6 35 26 16
6 COAST NATIONAL INSURANCE COMPANY 156,431 1.3 6.5 3.4 2 10 6
7 WAWANESA GENERAL INSURANCE COMPANY 538,916 1.3 1.6 1.4 7 9 8
8 GEICO GENERAL INSURANCE COMPANY 2,455,817 1.4 2.8 1.8 35 63 40
9 GOVERNMENT EMPLOYEES INSURANCE COMPANY 198,513 1.5 1.7 2.8 3 5 9
10 TRAVELERS COMMERCIAL INSURANCE COMPANY 294,561 1.7 2.4 5.8 5 7 16
11 MID-CENTURY INSURANCE COMPANY 275,719 1.8 2.0 2.7 5 6 9
12 KEMPER INDEPENDENCE INSURANCE COMPANY 54,321 1.8 0.0 7.4 1 0 4
13 FARMERS INSURANCE EXCHANGE 1,358,359 2.0 3.8 2.9 27 52 40
14 AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY 677,231 2.1 2.4 2.9 14 15 17
15 UNITED SERVICES AUTOMOBILE ASSOCIATION 384,721 2.1 1.1 1.5 8 4 6
16 USAA CASUALTY INSURANCE COMPANY 504,620 2.2 2.3 1.6 11 11 8
17 SAFECO INSURANCE COMPANY OF AMERICA 366,740 2.2 2.3 2.6 8 8 9
18 MERCURY INSURANCE COMPANY 1,616,454 2.2 1.1 1.9 36 19 32
19 NATIONWIDE INSURANCE COMPANY OF AMERICA 306,561 2.3 2.5 1.6 7 8 6
20 FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN 83,676 2.4 2.4 2.4 2 2 2
21 ALLIANCE UNITED INSURANCE COMPANY 333,737 2.4 7.1 10.9 8 73 125
22 UNITED FINANCIAL CASUALTY COMPANY 853,530 2.5 5.2 3.2 21 39 23
23 HARTFORD UNDERWRITERS INSURANCE COMPANY 120,028 2.5 4.8 6.0 3 6 8
24 STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 3,954,638 2.7 3.0 2.5 105 113 92
25 GEICO INDEMNITY COMPANY 521,983 2.7 3.2 2.2 14 23 16
26 AMICA MUTUAL INSURANCE COMPANY 72,525 2.8 5.6 2.7 2 4 2
27 ALLSTATE NORTHBROOK INDEMNITY COMPANY 1,890,414 2.8 3.1 3.4 53 61 66
28 CALIFORNIA AUTOMOBILE INSURANCE COMPANY 101,974 2.9 3.2 4.4 3 4 10
29 DRIVE INSURANCE COMPANY 504,242 3.0 2.1 2.1 15 10 10
30 PROGRESSIVE SELECT INSURANCE COMPANY 360,687 3.0 5.3 3.5 11 18 13
31 ALLSTATE INSURANCE COMPANY 57,367 3.5 3.5 1.8 2 2 1
32 GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY 249,455 4.8 1.3 2.4 12 3 5
33 USAA GENERAL INDEMNITY COMPANY 280,203 5.0 2.3 2.3 14 6 6
34 GEICO CASUALTY COMPANY 252,776 5.1 7.1 2.9 13 30 12
35 LIBERTY MUTUAL FIRE INSURANCE COMPANY 298,052 5.4 5.6 5.5 16 17 18
36 INFINITY INSURANCE COMPANY 1,724,718 5.4 8.0 10.8 93 78 108
37 CALIFORNIA CASUALTY INDEMNITY EXCHANGE (THE) 156,828 5.7 0.0 1.9 9 0 3
38 SAFEWAY INSURANCE COMPANY 68,465 5.8 2.9 1.5 4 2 1
39 ASPIRE GENERAL INSURANCE COMPANY 300,989 6.3 5.7 3.6 19 8 4
40 FARMERS DIRECT PROPERTY AND CASUALTY INSURANCE COMPANY 112,118 9.8 8.0 4.2 11 9 5
41 ANCHOR GENERAL INSURANCE COMPANY 131,057 9.9 4.3 3.5 13 5 4
42 LOYA CASUALTY INSURANCE COMPANY 228,190 10.1 6.9 6.3 23 16 15
43 21ST CENTURY INSURANCE COMPANY 353,642 11.3 3.5 3.3 40 13 13
44 NATIONAL GENERAL PREMIER INSURANCE COMPANY 72,816 12.4 9.3 6.3 9 7 5
45 INTEGON PREFERRED INSURANCE COMPANY 118,784 12.6 29.1 25.4 15 23 14
46 INTEGON NATIONAL INSURANCE COMPANY 448,672 14.9 24.5 21.0 67 104 80
47 METROMILE INSURANCE COMPANY 54,204 18.4 4.6 4.5 10 3 3
48 PERMANENT GENERAL ASSURANCE CORPORATION 71,846 19.5 8.7 5.7 14 6 4
49 ESURANCE PROPERTY AND CASUALTY INSURANCE COMPANY 210,133 27.6 23.9 2.6 58 58 7
50 STATE NATIONAL INSURANCE COMPANY, INC. 161,070 55.9 30.4 26.7 90 28 14

 

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.

Other Complaint Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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