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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Automobile Complaint Composite Report

50 Large Automobile Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2020, 2019, and 2018

The Automobile Complaint Composite report is also available in a one page Excel format.

2020 Rank Company Name 2020
Approx.
Exposure
Count		 Justified Complaint Ratio Number of Justified Complaints
2020 2019 2018 2020 2019 2018
1 California Capital Ins Co 58,327 0.0 2.9 6.9 0 2 5
2 Government Employees Ins Co 350,296 0.3 2.4 2.9 1 9 12
3 Garrison Prop & Cas Ins Co 202,709 0.5 6.1 4.4 1 11 7
4 Geico Gen Ins Co 2,057,245 0.6 1.8 2.3 13 33 38
5 Geico Ind Co 708,953 0.8 1.5 2.0 6 10 13
6 Wawanesa Gen Ins Co 558,543 0.9 1.1 2.5 5 6 13
7 CSAA Ins Exch 1,978,314 1.0 1.5 2.0 20 30 39
8 Mid Century Ins Co 375,560 1.1 2.8 1.7 4 12 8
9 Interins Exch Of The Automobile Club 2,613,910 1.2 2.3 1.7 32 58 42
10 Mercury Ins Co 1,673,770 1.3 1.5 1.9 21 26 31
11 California Cas Ind Exch 157,570 1.3 3.9 2.7 2 6 4
12 Geico Cas Co 367,784 1.4 2.0 3.1 5 6 8
13 Viking Ins Co Of WI 251,318 1.6 3.1 1.9 4 8 5
14 United Serv Automobile Assn 416,523 1.7 1.5 3.3 7 6 14
15 Progressive West Ins Co 414,937 1.7 1.6 0.9 7 6 3
16 USAA Cas Ins Co 512,094 1.8 3.8 4.6 9 19 23
17 Progressive Direct Ins Co 113,751 1.8 0.9 0.9 2 1 1
18 American Family Connect Prop & Cas Ins 550,649 2.0 3.9 5.1 11 20 24
19 Progressive Select Ins Co 349,687 2.0 3.9 5.7 7 13 16
20 California Automobile Ins Co 242,788 2.1 2.6 3.5 5 7 10
21 State Farm Mut Auto Ins Co 3,563,789 2.1 2.1 2.1 75 77 78
22 Farmers Ins Exch 1,405,718 2.1 2.6 2.9 30 37 40
23 United Financial Cas Co 641,636 2.2 3.7 4.8 14 21 23
24 Nationwide Ins Co Of Amer 365,364 2.2 6.2 4.3 8 14 6
25 Allstate Northbrook Ind Co 1,921,247 2.2 3.0 4.1 43 59 80
26 USAA Gen Ind Co 263,361 2.3 3.2 6.5 6 8 15
27 Anchor Gen Ins Co 87,623 2.3 10.6 11.2 2 7 9
28 Travelers Commercial Ins Co 249,396 2.4 8.6 11.6 6 19 23
29 21st Century Ins Co 438,849 2.5 3.9 2.9 11 19 16
30 Loya Cas Ins Co 235,112 2.6 5.4 8.9 6 13 21
31 Esurance Prop & Cas Ins Co 293,573 2.7 4.9 3.7 8 15 11
32 Coast Natl Ins Co 189,693 3.2 4.5 3.3 6 10 7
33 Safeco Ins Co Of Amer 353,412 3.4 4.6 3.5 12 17 13
34 Amica Mut Ins Co 77,416 3.9 6.3 7.7 3 5 6
35 Farmers Specialty Ins Co 70,818 4.2 3.3 3.8 3 3 4
36 Aspire Gen Ins Co 86,680 4.6 7.7 9.0 4 5 4
37 Permanent Gen Assur Corp 63,953 4.7 11.1 14.7 3 7 10
38 Metropolitan Drt Prop & Cas Ins Co 124,235 4.8 8.8 12.2 6 11 16
39 Liberty Mut Fire Ins Co 360,688 5.3 5.7 9.5 19 22 38
40 Allstate Ins Co 55,008 5.5 1.8 0.0 3 1 0
41 Metromile Ins Co 64,097 6.2 21.5 14.1 4 13 7
42 Infinity Ins Co 969,238 6.6 4.9 5.9 64 44 51
43 National Gen Premier Ins Co 94,882 8.4 6.9 1.4 8 7 1
44 Hartford Underwriters Ins Co 145,592 8.9 8.2 9.2 13 13 16
45 Kemper Independence Ins Co 55,044 9.1 9.4 8.4 5 6 6
46 National Gen Ins Co 51,961 11.5 12.3 11.2 6 7 7
47 Integon Natl Ins Co 304,984 11.8 12.2 13.8 36 32 34
48 Alliance United Ins Co 1,208,234 15.4 17.9 10.2 186 222 118
49 Financial Ind Co 241,081 16.6 21.4 11.3 40 51 24
50 Western Gen Ins Co 98,687 18.2 35.6 33.4 18 37 31

 

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.

Other Complaint Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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