Automobile Complaint Composite Report
50 Large Automobile Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2018, 2017, and 2016
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| 2018 Rank | Company Name | 2018 Approx. Exposure Count |
Justified Complaint Ratio | Number of Justified Complaints | ||||
|---|---|---|---|---|---|---|---|---|
| 2018 | 2017 | 2016 | 2018 | 2017 | 2016 | |||
| 1 | Progressive Direct Ins Co | 116,706 | 0.9 | 3.3 | 5.6 | 1 | 4 | 7 |
| 2 | Progressive West Ins Co | 347,237 | 0.9 | 4.6 | 5.7 | 3 | 15 | 19 |
| 3 | National Gen Premier Ins Co | 71,990 | 1.4 | 2.9 | 10.4 | 1 | 1 | 2 |
| 4 | Interinsurance Exch Of The Automobile Club | 2,535,450 | 1.7 | 1.7 | 1.9 | 42 | 42 | 43 |
| 5 | Mid Century Ins Co | 482,490 | 1.7 | 1.6 | 1.3 | 8 | 9 | 8 |
| 6 | Mercury Ins Co | 1,642,223 | 1.9 | 2.4 | 2.7 | 31 | 38 | 42 |
| 7 | Viking Ins Co Of WI | 261,383 | 1.9 | 1.9 | 5.7 | 5 | 5 | 13 |
| 8 | CSAA Ins Exch | 1,988,732 | 2.0 | 3.2 | 3.0 | 39 | 64 | 55 |
| 9 | Geico Ind Co | 645,757 | 2.0 | 2.5 | 1.7 | 13 | 15 | 9 |
| 10 | State Farm Mut Auto Ins Co | 3,676,494 | 2.1 | 2.0 | 3.1 | 79 | 77 | 119 |
| 11 | Amco Ins Co | 275,703 | 2.2 | 0.3 | 2.4 | 6 | 1 | 7 |
| 12 | Geico Gen Ins Co | 1,636,531 | 2.3 | 2.1 | 3.3 | 38 | 32 | 44 |
| 13 | Allied Prop & Cas Ins Co | 126,382 | 2.4 | 2.2 | 1.5 | 3 | 3 | 2 |
| 14 | Wawanesa Gen Ins Co | 517,448 | 2.5 | 4.1 | 4.6 | 13 | 21 | 23 |
| 15 | California Cas Ind Exch | 146,374 | 2.7 | 2.1 | 2.9 | 4 | 3 | 4 |
| 16 | Farmers Ins Exch | 1,380,360 | 2.9 | 2.9 | 2.4 | 40 | 39 | 32 |
| 17 | 21st Century Ins Co | 550,850 | 2.9 | 2.0 | 4.9 | 16 | 12 | 32 |
| 18 | Government Employees Ins Co | 408,327 | 2.9 | 2.0 | 1.4 | 12 | 8 | 5 |
| 19 | Geico Cas Co | 257,315 | 3.1 | 5.0 | 6.3 | 8 | 12 | 13 |
| 20 | United Serv Automobile Assn | 422,672 | 3.3 | 1.4 | 2.4 | 14 | 6 | 10 |
| 21 | Coast Natl Ins Co | 210,897 | 3.3 | 4.4 | 5.2 | 7 | 10 | 15 |
| 22 | Safeco Ins Co Of Amer | 375,228 | 3.5 | 3.0 | 6.1 | 13 | 11 | 21 |
| 23 | California Automobile Ins Co | 283,864 | 3.5 | 3.3 | 4.1 | 10 | 10 | 13 |
| 24 | Esurance Prop & Cas Ins Co | 294,622 | 3.7 | 3.3 | 5.3 | 11 | 9 | 14 |
| 25 | Farmers Specialty Ins Co | 105,950 | 3.8 | 7.7 | 7.2 | 4 | 9 | 10 |
| 26 | Allstate Northbrook Ind Co | 1,972,875 | 4.1 | 3.1 | 2.5 | 81 | 61 | 50 |
| 27 | Nationwide Ins Co Of Amer | 139,176 | 4.3 | 6.3 | 6.8 | 6 | 9 | 9 |
| 28 | Garrison Prop & Cas Ins Co | 158,982 | 4.4 | 4.3 | 2.5 | 7 | 6 | 3 |
| 29 | USAA Cas Ins Co | 494,944 | 4.6 | 1.7 | 3.0 | 23 | 8 | 14 |
| 30 | United Financial Cas Co | 476,963 | 4.8 | 8.7 | 2.9 | 23 | 38 | 12 |
| 31 | IDS Prop Cas Ins Co | 474,804 | 5.1 | 6.8 | 9.2 | 24 | 30 | 39 |
| 32 | Progressive Select Ins Co | 281,258 | 5.7 | 12.3 | 5.6 | 16 | 26 | 10 |
| 33 | Infinity Ins Co | 860,975 | 5.9 | 5.6 | 8.2 | 51 | 46 | 75 |
| 34 | USAA Gen Ind Co | 232,404 | 6.5 | 4.8 | 5.6 | 15 | 10 | 10 |
| 35 | California Capital Ins Co | 72,404 | 6.9 | 1.4 | 2.8 | 5 | 1 | 2 |
| 36 | Amica Mut Ins Co | 78,298 | 7.7 | 2.7 | 4.2 | 6 | 2 | 3 |
| 37 | Kemper Independence Ins Co | 71,399 | 8.4 | 6.9 | 0.0 | 6 | 5 | 0 |
| 38 | Loya Cas Ins Co | 235,959 | 8.9 | 8.6 | 11.5 | 21 | 18 | 28 |
| 39 | Hartford Underwriters Ins Co | 173,380 | 9.2 | 11.2 | 6.5 | 16 | 22 | 14 |
| 40 | Liberty Mut Fire Ins Co | 398,269 | 9.5 | 9.7 | 14.5 | 38 | 38 | 55 |
| 41 | Alliance United Ins Co | 1,155,358 | 10.2 | 9.2 | 16.9 | 118 | 87 | 156 |
| 42 | Anchor Gen Ins Co | 80,408 | 11.2 | 21.9 | 21.8 | 9 | 23 | 28 |
| 43 | National Gen Ins Co | 62,375 | 11.2 | 13.6 | 12.8 | 7 | 9 | 9 |
| 44 | Financial Ind Co | 212,229 | 11.3 | 4.4 | 7.4 | 24 | 7 | 10 |
| 45 | Travelers Commercial Ins Co | 198,198 | 11.6 | 7.9 | 3.2 | 23 | 14 | 2 |
| 46 | Metropolitan Drt Prop & Cas Ins Co | 130,786 | 12.2 | 9.0 | 9.2 | 16 | 13 | 14 |
| 47 | Commerce W Ins Co | 82,741 | 13.3 | 8.7 | 9.5 | 11 | 8 | 8 |
| 48 | Integon Natl Ins Co | 246,492 | 13.8 | 11.7 | 22.0 | 34 | 25 | 34 |
| 49 | Permanent Gen Assur Corp | 68,150 | 14.7 | 16.4 | 16.0 | 10 | 11 | 9 |
| 50 | Western Gen Ins Co | 92,900 | 33.4 | 40.2 | 57.8 | 31 | 35 | 41 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.
Other Complaint Composite Reports:
If the company does not appear on the composite report, please do the following:
- Go to Company Profile.
- Type in the company's name in the field provided and select "Get Company".
- Select the company that you want information on. This will take you to the company's profile.
- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
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