Automobile Complaint Composite Report
50 Large Automobile Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2017, 2016, and 2015
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| '17 Rank | Company Name | 2017 Approx. Exposure Count | Justified Complaint Ratio | Number of Justified Complaints | ||||
|---|---|---|---|---|---|---|---|---|
| 2017 | 2016 | 2015 | 2017 | 2016 | 2015 | |||
| 1 | Amco Ins Co | 293,359 | 0.3 | 2.4 | 2.4 | 1 | 7 | 7 |
| 2 | California Capital Ins Co | 72,267 | 1.4 | 2.7 | 1.4 | 1 | 2 | 1 |
| 3 | United Serv Automobile Assn | 422,767 | 1.4 | 2.4 | 4.0 | 6 | 10 | 17 |
| 4 | Mid Century Ins Co | 545,680 | 1.6 | 1.3 | 3.3 | 9 | 8 | 23 |
| 5 | USAA Cas Ins Co | 482,178 | 1.7 | 3.0 | 5.5 | 8 | 14 | 25 |
| 6 | Interins Exch Of The Automobile Club | 2,365,985 | 1.8 | 1.9 | 1.8 | 42 | 43 | 37 |
| 7 | Viking Ins Co Of WI | 258,652 | 1.9 | 5.7 | 6.0 | 5 | 13 | 12 |
| 8 | Government Employees Ins Co | 397,264 | 2.0 | 1.4 | 6.0 | 8 | 5 | 21 |
| 9 | 21st Century Ins Co | 589,781 | 2.0 | 4.9 | 4.6 | 12 | 32 | 30 |
| 10 | State Farm Mut Auto Ins Co | 3,773,478 | 2.0 | 3.1 | 5.4 | 77 | 119 | 204 |
| 11 | Geico Gen Ins Co | 1,522,095 | 2.1 | 3.3 | 7.7 | 32 | 44 | 92 |
| 12 | California Cas Ind Exch | 141,781 | 2.1 | 2.9 | 6.0 | 3 | 4 | 8 |
| 13 | Allied Prop & Cas Ins Co | 134,452 | 2.2 | 1.5 | 1.5 | 3 | 2 | 2 |
| 14 | Mercury Ins Co | 1,551,611 | 2.4 | 2.7 | 2.8 | 38 | 42 | 44 |
| 15 | Geico Ind Co | 601,267 | 2.5 | 1.7 | 7.8 | 15 | 9 | 37 |
| 16 | Amica Mut Ins Co | 73,785 | 2.7 | 4.2 | 2.9 | 2 | 3 | 2 |
| 17 | Farmers Ins Exch | 1,352,855 | 2.9 | 2.4 | 3.3 | 39 | 32 | 40 |
| 18 | Safeco Ins Co Of Amer | 368,833 | 3.0 | 6.1 | 8.3 | 11 | 21 | 28 |
| 19 | Allstate Northbrook Ind Co | 1,997,214 | 3.1 | 2.5 | 2.2 | 61 | 50 | 38 |
| 20 | CSAA Ins Exch | 1,976,557 | 3.2 | 2.9 | 3.5 | 64 | 55 | 63 |
| 21 | Esurance Prop & Cas Ins Co | 276,197 | 3.3 | 5.3 | 6.1 | 9 | 14 | 16 |
| 22 | Progressive Direct Ins Co | 121,783 | 3.3 | 5.6 | 1.7 | 4 | 7 | 2 |
| 23 | California Automobile Ins Co | 300,426 | 3.3 | 4.1 | 3.9 | 10 | 13 | 13 |
| 24 | Wawanesa Gen Ins Co | 506,086 | 4.1 | 4.6 | 3.5 | 21 | 23 | 17 |
| 25 | Garrison Prop & Cas Ins Co | 140,295 | 4.3 | 2.5 | 1.0 | 6 | 3 | 1 |
| 26 | Financial Ind Co | 160,518 | 4.4 | 7.4 | 8.1 | 7 | 10 | 10 |
| 27 | Coast Natl Ins Co | 224,780 | 4.4 | 5.2 | 8.2 | 10 | 15 | 30 |
| 28 | Progressive West Ins Co | 329,588 | 4.6 | 5.7 | 4.3 | 15 | 19 | 16 |
| 29 | USAA Gen Ind Co | 206,282 | 4.8 | 5.6 | 3.3 | 10 | 10 | 5 |
| 30 | Geico Cas Co | 238,038 | 5.0 | 6.3 | 13.1 | 12 | 13 | 20 |
| 31 | Trumbull Ins Co | 71,507 | 5.6 | 3.9 | 1.5 | 4 | 3 | 1 |
| 32 | Infinity Ins Co | 819,470 | 5.6 | 8.4 | 9.2 | 46 | 76 | 86 |
| 33 | Nationwide Ins Co Of Amer | 143,688 | 6.3 | 6.8 | 12.4 | 9 | 9 | 15 |
| 34 | IDS Prop Cas Ins Co | 438,249 | 6.8 | 9.2 | 7.6 | 30 | 39 | 31 |
| 35 | Kemper Independence Ins Co | 72,724 | 6.9 | 0.0 | 5.2 | 5 | 0 | 3 |
| 36 | Farmers Specialty Ins Co | 116,996 | 7.7 | 7.2 | 2.4 | 9 | 10 | 2 |
| 37 | Travelers Commercial Ins Co | 177,157 | 7.9 | 3.2 | 16.9 | 14 | 2 | 1 |
| 38 | Loya Cas Ins Co | 210,387 | 8.6 | 11.5 | 15.4 | 18 | 28 | 38 |
| 39 | Commerce W Ins Co | 91,857 | 8.7 | 9.5 | 10.5 | 8 | 8 | 10 |
| 40 | United Financial Cas Co | 435,740 | 8.7 | 2.9 | 5.0 | 38 | 12 | 19 |
| 41 | Metropolitan Drt Prop & Cas Ins Co | 144,507 | 9.0 | 9.2 | 6.8 | 13 | 14 | 10 |
| 42 | Alliance United Ins Co | 949,556 | 9.2 | 16.9 | 15.9 | 87 | 156 | 123 |
| 43 | Liberty Mut Fire Ins Co | 392,750 | 9.7 | 14.5 | 7.4 | 38 | 55 | 28 |
| 44 | Hartford Underwriters Ins Co | 196,048 | 11.2 | 6.5 | 12.6 | 22 | 14 | 28 |
| 45 | Integon Natl Ins Co | 209,177 | 12.0 | 22.0 | 26.5 | 25 | 34 | 30 |
| 46 | Progressive Select Ins Co | 211,936 | 12.3 | 5.6 | 9.1 | 26 | 10 | 15 |
| 47 | Permanent Gen Assur Corp | 66,908 | 16.4 | 16.0 | 20.3 | 11 | 9 | 11 |
| 48 | Anchor Gen Ins Co | 104,936 | 21.9 | 21.8 | 28.8 | 23 | 28 | 37 |
| 49 | Western Gen Ins Co | 86,864 | 40.3 | 57.8 | 86.4 | 35 | 41 | 41 |
| 50 | Access Ins Co | 390,785 | 117.7 | 78.1 | 27.1 | 460 | 263 | 88 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.
Other Complaint Composite Reports:
If the company does not appear on the composite report, please do the following:
- Go to Company Profile.
- Type in the company's name in the field provided and select "Get Company".
- Select the company that you want information on. This will take you to the company's profile.
- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
If you have any questions regarding this web page or composite report, please contact the Department's Statistical Analysis Division.