Automobile Complaint Composite Report
50 Large Automobile Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2025, 2024, and 2023
The Automobile Complaint Composite report is also available in a one page PDF format.
| 2025 Rank | Company Name | 2025 Approx. Exposure Count |
Justified Complaint Ratio |
Number of Justified Complaints | ||||
|---|---|---|---|---|---|---|---|---|
| 2025 | 2024 | 2023 | 2025 | 2024 | 2023 | |||
| 1 | ESSENTIA INSURANCE COMPANY | 259,695 | 0.0 | 0.4 | 0.4 | 0 | 1 | 1 |
| 2 | GEICO INDEMNITY COMPANY | 167,498 | 0.0 | 4.6 | 2.7 | 0 | 9 | 14 |
| 3 | FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN | 77,697 | 0.0 | 3.7 | 1.9 | 0 | 3 | 2 |
| 4 | GEICO PROTECTION INSURANCE COMPANY | 57,344 | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 |
| 5 | NATIONWIDE INSURANCE COMPANY OF AMERICA | 218,252 | 0.5 | 3.0 | 2.3 | 1 | 8 | 7 |
| 6 | PROGRESSIVE DIRECT INSURANCE COMPANY | 162,367 | 0.6 | 1.3 | 0.7 | 1 | 2 | 1 |
| 7 | VIKING INSURANCE COMPANY OF WISCONSIN | 338,883 | 0.9 | 0.9 | 0.3 | 3 | 3 | 1 |
| 8 | WAWANESA GENERAL INSURANCE COMPANY | 520,110 | 1.2 | 0.6 | 1.3 | 6 | 3 | 7 |
| 9 | MERCURY INSURANCE COMPANY | 1,535,043 | 1.2 | 1.7 | 2.2 | 19 | 26 | 36 |
| 10 | INTERINSURANCE EXCHANGE OF THE AUTOMOBILE CLUB | 3,108,768 | 1.3 | 1.3 | 1.2 | 41 | 39 | 35 |
| 11 | CALIFORNIA CASUALTY INDEMNITY EXCHANGE (THE) | 136,811 | 1.5 | 2.0 | 5.7 | 2 | 3 | 9 |
| 12 | MID-CENTURY INSURANCE COMPANY | 202,638 | 1.5 | 2.5 | 1.8 | 3 | 6 | 5 |
| 13 | CALIFORNIA AUTOMOBILE INSURANCE COMPANY | 132,964 | 1.5 | 1.6 | 2.9 | 2 | 2 | 3 |
| 14 | CSAA INSURANCE EXCHANGE | 2,281,506 | 1.6 | 1.5 | 0.5 | 36 | 34 | 11 |
| 15 | ALLSTATE INSURANCE COMPANY | 52,021 | 1.9 | 3.6 | 3.5 | 1 | 2 | 2 |
| 16 | GEICO GENERAL INSURANCE COMPANY | 3,456,991 | 2.0 | 2.0 | 1.4 | 68 | 63 | 35 |
| 17 | UNITED SERVICES AUTOMOBILE ASSOCIATION | 388,762 | 2.3 | 4.7 | 2.1 | 9 | 18 | 8 |
| 18 | INFINITY INSURANCE COMPANY | 1,489,336 | 2.6 | 4.1 | 5.4 | 39 | 60 | 93 |
| 19 | ALLSTATE NORTHBROOK INDEMNITY COMPANY | 1,485,883 | 2.6 | 3.0 | 2.8 | 39 | 50 | 53 |
| 20 | USAA CASUALTY INSURANCE COMPANY | 528,111 | 2.7 | 3.1 | 2.2 | 14 | 16 | 11 |
| 21 | TRAVELERS COMMERCIAL INSURANCE COMPANY | 262,948 | 2.7 | 2.8 | 1.7 | 7 | 8 | 5 |
| 22 | ASPIRE GENERAL INSURANCE COMPANY | 745,626 | 2.8 | 5.6 | 6.3 | 21 | 29 | 19 |
| 23 | UNITED FINANCIAL CASUALTY COMPANY | 1,236,252 | 2.8 | 2.5 | 2.5 | 35 | 26 | 21 |
| 24 | AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY | 629,242 | 3.0 | 2.8 | 2.1 | 19 | 18 | 14 |
| 25 | STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY | 3,929,452 | 3.1 | 3.4 | 2.7 | 121 | 140 | 105 |
| 26 | GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY | 308,442 | 3.2 | 4.2 | 4.8 | 10 | 12 | 12 |
| 27 | USAA GENERAL INDEMNITY COMPANY | 357,371 | 3.4 | 2.8 | 5.0 | 12 | 9 | 14 |
| 28 | DRIVE INSURANCE COMPANY | 556,523 | 3.6 | 1.7 | 3.0 | 20 | 9 | 15 |
| 29 | FARMERS INSURANCE EXCHANGE | 944,456 | 3.7 | 4.2 | 2.0 | 35 | 48 | 27 |
| 30 | SAFECO INSURANCE COMPANY OF AMERICA | 393,414 | 4.3 | 3.1 | 2.2 | 17 | 11 | 8 |
| 31 | PROGRESSIVE SELECT INSURANCE COMPANY | 337,462 | 4.4 | 3.2 | 3.0 | 15 | 12 | 11 |
| 32 | ROOT INSURANCE COMPANY | 41,829 | 4.8 | 9.7 | 0.0 | 2 | 2 | 0 |
| 33 | COAST NATIONAL INSURANCE COMPANY | 233,610 | 5.6 | 4.8 | 1.3 | 13 | 11 | 2 |
| 34 | CALIFORNIA CAPITAL INSURANCE COMPANY | 51,688 | 5.8 | 3.9 | 2.1 | 3 | 2 | 1 |
| 35 | AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY | 50,979 | 5.9 | 0.0 | 1.9 | 3 | 0 | 1 |
| 36 | AMICA MUTUAL INSURANCE COMPANY | 67,378 | 5.9 | 2.9 | 2.8 | 4 | 2 | 2 |
| 37 | ENCOMPASS INSURANCE COMPANY | 64,708 | 6.2 | 11.6 | 15.8 | 4 | 10 | 8 |
| 38 | HARTFORD UNDERWRITERS INSURANCE COMPANY | 121,185 | 6.6 | 10.1 | 2.5 | 8 | 12 | 3 |
| 39 | INTEGON NATIONAL INSURANCE COMPANY | 533,737 | 7.7 | 9.2 | 14.9 | 41 | 38 | 67 |
| 40 | ANCHOR GENERAL INSURANCE COMPANY | 87,991 | 8.0 | 9.8 | 9.9 | 7 | 11 | 13 |
| 41 | LIBERTY MUTUAL FIRE INSURANCE COMPANY | 120,614 | 10.8 | 5.0 | 5.4 | 13 | 14 | 16 |
| 42 | SEAVIEW INSURANCE COMPANY | 54,669 | 11.0 | 22.2 | 3.3 | 6 | 17 | 1 |
| 43 | 21ST CENTURY CASUALTY COMPANY | 236,034 | 11.0 | 91.3 | 0.0 | 26 | 174 | 0 |
| 44 | INCLINE NATIONAL INSURANCE COMPANY | 71,198 | 16.9 | 26.5 | 20.4 | 12 | 18 | 7 |
| 45 | LOYA CASUALTY INSURANCE COMPANY | 213,756 | 17.8 | 15.7 | 10.1 | 38 | 38 | 23 |
| 46 | PERMANENT GENERAL ASSURANCE CORPORATION | 71,070 | 18.3 | 10.2 | 19.5 | 13 | 7 | 14 |
| 47 | INTEGON PREFERRED INSURANCE COMPANY | 191,016 | 21.5 | 53.9 | 12.6 | 41 | 74 | 15 |
| 48 | KNIGHTBROOK INSURANCE COMPANY | 43,293 | 23.1 | 17.3 | 37.6 | 10 | 7 | 9 |
| 49 | TESLA INSURANCE COMPANY | 261,688 | 142.2 | 9.5 | 0.0 | 372 | 2 | 0 |
| 50 | STATE NATIONAL INSURANCE COMPANY, INC. | 180,554 | 317.9 | 99.6 | 55.9 | 574 | 279 | 90 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.
Other Complaint Composite Reports:
If the company does not appear on the composite report, please do the following:
- Go to Company Profile.
- Type in the company's name in the field provided and select "Get Company".
- Select the company that you want information on. This will take you to the company's profile.
- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.
