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CA Department of Insurance

Automobile Complaint Composite Report

50 Large Automobile Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2017, 2016, and 2015

The Automobile Complaint Composite report is also available in a one page printable PDF format. If you do not have an Acrobat Reader, visit our Free Document Readers page.

                                                       

'17 Rank Company Name 2017 Approx. Exposure Count Justified Complaint Ratio Number of Justified Complaints
2017 2016 2015 2017 2016 2015
1 Amco Ins Co 293,359 0.3 2.4 2.4 1 7 7
2 California Capital Ins Co 72,267 1.4 2.7 1.4 1 2 1
3 United Serv Automobile Assn 422,767 1.4 2.4 4.0 6 10 17
4 Mid Century Ins Co 545,680 1.6 1.3 3.3 9 8 23
5 USAA Cas Ins Co 482,178 1.7 3.0 5.5 8 14 25
6 Interins Exch Of The Automobile Club 2,365,985 1.8 1.9 1.8 42 43 37
7 Viking Ins Co Of WI 258,652 1.9 5.7 6.0 5 13 12
8 Government Employees Ins Co 397,264 2.0 1.4 6.0 8 5 21
9 21st Century Ins Co 589,781 2.0 4.9 4.6 12 32 30
10 State Farm Mut Auto Ins Co 3,773,478 2.0 3.1 5.4 77 119 204
11 Geico Gen Ins Co 1,522,095 2.1 3.3 7.7 32 44 92
12 California Cas Ind Exch 141,781 2.1 2.9 6.0 3 4 8
13 Allied Prop & Cas Ins Co 134,452 2.2 1.5 1.5 3 2 2
14 Mercury Ins Co 1,551,611 2.4 2.7 2.8 38 42 44
15 Geico Ind Co 601,267 2.5 1.7 7.8 15 9 37
16 Amica Mut Ins Co 73,785 2.7 4.2 2.9 2 3 2
17 Farmers Ins Exch 1,352,855 2.9 2.4 3.3 39 32 40
18 Safeco Ins Co Of Amer 368,833 3.0 6.1 8.3 11 21 28
19 Allstate Northbrook Ind Co 1,997,214 3.1 2.5 2.2 61 50 38
20 CSAA Ins Exch 1,976,557 3.2 2.9 3.5 64 55 63
21 Esurance Prop & Cas Ins Co 276,197 3.3 5.3 6.1 9 14 16
22 Progressive Direct Ins Co 121,783 3.3 5.6 1.7 4 7 2
23 California Automobile Ins Co 300,426 3.3 4.1 3.9 10 13 13
24 Wawanesa Gen Ins Co 506,086 4.1 4.6 3.5 21 23 17
25 Garrison Prop & Cas Ins Co 140,295 4.3 2.5 1.0 6 3 1
26 Financial Ind Co 160,518 4.4 7.4 8.1 7 10 10
27 Coast Natl Ins Co 224,780 4.4 5.2 8.2 10 15 30
28 Progressive West Ins Co 329,588 4.6 5.7 4.3 15 19 16
29 USAA Gen Ind Co 206,282 4.8 5.6 3.3 10 10 5
30 Geico Cas Co 238,038 5.0 6.3 13.1 12 13 20
31 Trumbull Ins Co 71,507 5.6 3.9 1.5 4 3 1
32 Infinity Ins Co 819,470 5.6 8.4 9.2 46 76 86
33 Nationwide Ins Co Of Amer 143,688 6.3 6.8 12.4 9 9 15
34 IDS Prop Cas Ins Co 438,249 6.8 9.2 7.6 30 39 31
35 Kemper Independence Ins Co 72,724 6.9 0.0 5.2 5 0 3
36 Farmers Specialty Ins Co 116,996 7.7 7.2 2.4 9 10 2
37 Travelers Commercial Ins Co 177,157 7.9 3.2 16.9 14 2 1
38 Loya Cas Ins Co 210,387 8.6 11.5 15.4 18 28 38
39 Commerce W Ins Co 91,857 8.7 9.5 10.5 8 8 10
40 United Financial Cas Co 435,740 8.7 2.9 5.0 38 12 19
41 Metropolitan Drt Prop & Cas Ins Co 144,507 9.0 9.2 6.8 13 14 10
42 Alliance United Ins Co 949,556 9.2 16.9 15.9 87 156 123
43 Liberty Mut Fire Ins Co 392,750 9.7 14.5 7.4 38 55 28
44 Hartford Underwriters Ins Co 196,048 11.2 6.5 12.6 22 14 28
45 Integon Natl Ins Co 209,177 12.0 22.0 26.5 25 34 30
46 Progressive Select Ins Co 211,936 12.3 5.6 9.1 26 10 15
47 Permanent Gen Assur Corp 66,908 16.4 16.0 20.3 11 9 11
48 Anchor Gen Ins Co 104,936 21.9 21.8 28.8 23 28 37
49 Western Gen Ins Co 86,864 40.3 57.8 86.4 35 41 41
50 Access Ins Co 390,785 117.7 78.1 27.1 460 263 88

 

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.

 

Other Complaint Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Statistical Analysis Division.

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