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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Automobile Complaint Composite Report

50 Large Automobile Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2018, 2017, and 2016

The Automobile Complaint Composite report is also available in a one page printable PDF format. If you do not have an Acrobat Reader, visit our Free Document Readers page.

2018 Rank Company Name 2018
Approx.
Exposure
Count
Justified Complaint Ratio Number of Justified Complaints
2018 2017 2016 2018 2017 2016
1 Progressive Direct Ins Co 116,706 0.9 3.3 5.6 1 4 7
2 Progressive West Ins Co 347,237 0.9 4.6 5.7 3 15 19
3 National Gen Premier Ins Co 71,990 1.4 2.9 10.4 1 1 2
4 Interinsurance Exch Of The Automobile Club 2,535,450 1.7 1.7 1.9 42 42 43
5 Mid Century Ins Co 482,490 1.7 1.6 1.3 8 9 8
6 Mercury Ins Co 1,642,223 1.9 2.4 2.7 31 38 42
7 Viking Ins Co Of WI 261,383 1.9 1.9 5.7 5 5 13
8 CSAA Ins Exch 1,988,732 2.0 3.2 3.0 39 64 55
9 Geico Ind Co 645,757 2.0 2.5 1.7 13 15 9
10 State Farm Mut Auto Ins Co 3,676,494 2.1 2.0 3.1 79 77 119
11 Amco Ins Co 275,703 2.2 0.3 2.4 6 1 7
12 Geico Gen Ins Co 1,636,531 2.3 2.1 3.3 38 32 44
13 Allied Prop & Cas Ins Co 126,382 2.4 2.2 1.5 3 3 2
14 Wawanesa Gen Ins Co 517,448 2.5 4.1 4.6 13 21 23
15 California Cas Ind Exch 146,374 2.7 2.1 2.9 4 3 4
16 Farmers Ins Exch 1,380,360 2.9 2.9 2.4 40 39 32
17 21st Century Ins Co 550,850 2.9 2.0 4.9 16 12 32
18 Government Employees Ins Co 408,327 2.9 2.0 1.4 12 8 5
19 Geico Cas Co 257,315 3.1 5.0 6.3 8 12 13
20 United Serv Automobile Assn 422,672 3.3 1.4 2.4 14 6 10
21 Coast Natl Ins Co 210,897 3.3 4.4 5.2 7 10 15
22 Safeco Ins Co Of Amer 375,228 3.5 3.0 6.1 13 11 21
23 California Automobile Ins Co 283,864 3.5 3.3 4.1 10 10 13
24 Esurance Prop & Cas Ins Co 294,622 3.7 3.3 5.3 11 9 14
25 Farmers Specialty Ins Co 105,950 3.8 7.7 7.2 4 9 10
26 Allstate Northbrook Ind Co 1,972,875 4.1 3.1 2.5 81 61 50
27 Nationwide Ins Co Of Amer 139,176 4.3 6.3 6.8 6 9 9
28 Garrison Prop & Cas Ins Co 158,982 4.4 4.3 2.5 7 6 3
29 USAA Cas Ins Co 494,944 4.6 1.7 3.0 23 8 14
30 United Financial Cas Co 476,963 4.8 8.7 2.9 23 38 12
31 IDS Prop Cas Ins Co 474,804 5.1 6.8 9.2 24 30 39
32 Progressive Select Ins Co 281,258 5.7 12.3 5.6 16 26 10
33 Infinity Ins Co 860,975 5.9 5.6 8.2 51 46 75
34 USAA Gen Ind Co 232,404 6.5 4.8 5.6 15 10 10
35 California Capital Ins Co 72,404 6.9 1.4 2.8 5 1 2
36 Amica Mut Ins Co 78,298 7.7 2.7 4.2 6 2 3
37 Kemper Independence Ins Co 71,399 8.4 6.9 0.0 6 5 0
38 Loya Cas Ins Co 235,959 8.9 8.6 11.5 21 18 28
39 Hartford Underwriters Ins Co 173,380 9.2 11.2 6.5 16 22 14
40 Liberty Mut Fire Ins Co 398,269 9.5 9.7 14.5 38 38 55
41 Alliance United Ins Co 1,155,358 10.2 9.2 16.9 118 87 156
42 Anchor Gen Ins Co 80,408 11.2 21.9 21.8 9 23 28
43 National Gen Ins Co 62,375 11.2 13.6 12.8 7 9 9
44 Financial Ind Co 212,229 11.3 4.4 7.4 24 7 10
45 Travelers Commercial Ins Co 198,198 11.6 7.9 3.2 23 14 2
46 Metropolitan Drt Prop & Cas Ins Co 130,786 12.2 9.0 9.2 16 13 14
47 Commerce W Ins Co 82,741 13.3 8.7 9.5 11 8 8
48 Integon Natl Ins Co 246,492 13.8 11.7 22.0 34 25 34
49 Permanent Gen Assur Corp 68,150 14.7 16.4 16.0 10 11 9
50 Western Gen Ins Co 92,900 33.4 40.2 57.8 31 35 41

 

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.

Other Complaint Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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