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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Automobile Complaint Composite Report

50 Large Automobile Insurers Licensed to Conduct Business in California

Ratio for Complaint Years 2021, 2020 and 2019

The Automobile Complaint Composite report is also available in a one page Excel format.

2021 Rank Company Name 2021
Approx.
Exposure
Count		 Justified Complaint Ratio Number of Justified Complaints
2021 2020 2019 2021 2020 2019
1 Progressive Direct Ins Co 119,252 0.0 1.8 0.9 0 2 1
2 Interins Exch Of The Automobile Club 2,669,043 0.6 1.2 2.3 16 32 58
3 CSAA Ins Exch 1,954,533 1.1 1.0 1.5 22 20 30
4 Wawanesa Gen Ins Co 581,320 1.4 0.9 1.1 8 5 6
5 United Serv Automobile Assn 388,522 1.5 1.7 1.5 6 7 6
6 Nationwide Ins Co Of Amer 378,438 1.6 2.0 5.7 6 8 14
7 USAA Cas Ins Co 489,211 1.6 1.8 3.8 8 9 19
8 Allstate Ins Co 55,854 1.8 5.5 1.8 1 3 1
9 Geico Gen Ins Co 2,233,069 1.8 0.6 1.8 40 13 33
10 California Cas Ind Exch 157,397 1.9 1.3 3.9 3 2 6
11 Mercury Ins Co 1,643,692 1.9 1.3 1.5 32 21 26
12 Viking Ins Co Of WI 249,319 2.0 1.6 3.1 5 4 8
13 Progressive West Ins Co 472,867 2.1 1.7 1.6 10 7 6
14 Geico Ind Co 738,313 2.2 0.8 1.5 16 6 10
15 USAA Gen Ind Co 259,981 2.3 2.3 3.2 6 6 8
16 Garrison Prop & Cas Ins Co 211,471 2.4 0.5 6.1 5 1 11
17 Foremost Ins Co Grand Rapids MI 84,193 2.4 1.2 0.0 2 1 0
18 State Farm Mut Auto Ins Co 3,629,009 2.5 2.1 2.1 92 75 77
19 Esurance Prop & Cas Ins Co 267,989 2.6 2.7 4.9 7 8 15
20 Safeco Ins Co Of Amer 339,945 2.6 3.4 4.6 9 12 17
21 Mid Century Ins Co 329,883 2.7 1.1 2.8 9 4 12
22 Amica Mut Ins Co 73,280 2.7 3.9 6.3 2 3 5
23 Government Employees Ins Co 325,070 2.8 0.3 2.4 9 1 9
24 Farmers Ins Exch 1,387,424 2.9 2.1 2.6 40 30 37
25 Geico Cas Co 415,122 2.9 1.4 2.0 12 5 6
26 American Family Connect Prop & Cas Ins 581,711 2.9 2.0 3.9 17 11 20
27 United Financial Cas Co 725,255 3.2 2.2 3.7 23 14 21
28 21st Century Ins Co 398,655 3.3 2.5 3.9 13 11 19
29 Coast Natl Ins Co 176,463 3.4 3.2 4.5 6 6 10
30 Allstate Northbrook Ind Co 1,925,087 3.4 2.2 3.0 66 43 59
31 Progressive Select Ins Co 369,059 3.5 2.0 3.9 13 7 13
32 Aspire Gen Ins Co 111,370 3.6 4.6 7.7 4 4 5
33 Farmers Direct Prop & Cas Ins Co 119,273 4.2 4.8 8.8 5 6 11
34 California Automobile Ins Co 225,158 4.4 2.1 2.6 10 5 7
35 Metromile Ins Co 66,578 4.5 6.2 21.5 3 4 13
36 Anchor Gen Ins Co 87,030 4.6 2.3 10.6 4 2 7
37 Liberty Mut Fire Ins Co 327,356 5.5 5.3 5.7 18 19 22
38 Permanent Gen Assur Corp 69,854 5.7 4.7 11.1 4 3 7
39 Travelers Commercial Ins Co 275,543 5.8 2.4 8.6 16 6 19
40 Hartford Underwriters Ins Co 134,292 6.0 8.9 8.2 8 13 13
41 Loya Cas Ins Co 239,848 6.3 2.6 5.4 15 6 13
42 National Gen Premier Ins Co 79,453 6.3 8.4 6.9 5 8 7
43 Farmers Specialty Ins Co 61,913 6.5 4.2 3.3 4 3 3
44 Kemper Independence Ins Co 54,345 7.4 9.1 9.4 4 5 6
45 Infinity Ins Co 997,087 10.8 6.6 4.9 108 64 44
46 Alliance United Ins Co 1,151,977 10.9 15.4 17.9 125 186 222
47 Financial Ind Co 260,240 13.4 16.6 21.4 35 40 51
48 Integon Natl Ins Co 380,858 21.0 11.8 12.2 80 36 32
49 Integon Preferred Ins Co 55,050 25.4 9.9 10.1 14 4 3
50 State Natl Ins Co Inc 52,362 26.7 40.9 22.7 14 11 1

Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.

Other Complaint Composite Reports:

If the company does not appear on the composite report, please do the following:

  1. Go to Company Profile.
  2. Type in the company's name in the field provided and select "Get Company".
  3. Select the company that you want information on. This will take you to the company's profile.
  4. On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
  5. The next web page will display the company's performance and comparison data.

If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.

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