Automobile Complaint Composite Report
50 Large Automobile Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2020, 2019, and 2018
The Automobile Complaint Composite report is also available in a one page Excel format.
2020 Rank | Company Name | 2020 Approx. Exposure Count |
Justified Complaint Ratio | Number of Justified Complaints | ||||
---|---|---|---|---|---|---|---|---|
2020 | 2019 | 2018 | 2020 | 2019 | 2018 | |||
1 | California Capital Ins Co | 58,327 | 0.0 | 2.9 | 6.9 | 0 | 2 | 5 |
2 | Government Employees Ins Co | 350,296 | 0.3 | 2.4 | 2.9 | 1 | 9 | 12 |
3 | Garrison Prop & Cas Ins Co | 202,709 | 0.5 | 6.1 | 4.4 | 1 | 11 | 7 |
4 | Geico Gen Ins Co | 2,057,245 | 0.6 | 1.8 | 2.3 | 13 | 33 | 38 |
5 | Geico Ind Co | 708,953 | 0.8 | 1.5 | 2.0 | 6 | 10 | 13 |
6 | Wawanesa Gen Ins Co | 558,543 | 0.9 | 1.1 | 2.5 | 5 | 6 | 13 |
7 | CSAA Ins Exch | 1,978,314 | 1.0 | 1.5 | 2.0 | 20 | 30 | 39 |
8 | Mid Century Ins Co | 375,560 | 1.1 | 2.8 | 1.7 | 4 | 12 | 8 |
9 | Interins Exch Of The Automobile Club | 2,613,910 | 1.2 | 2.3 | 1.7 | 32 | 58 | 42 |
10 | Mercury Ins Co | 1,673,770 | 1.3 | 1.5 | 1.9 | 21 | 26 | 31 |
11 | California Cas Ind Exch | 157,570 | 1.3 | 3.9 | 2.7 | 2 | 6 | 4 |
12 | Geico Cas Co | 367,784 | 1.4 | 2.0 | 3.1 | 5 | 6 | 8 |
13 | Viking Ins Co Of WI | 251,318 | 1.6 | 3.1 | 1.9 | 4 | 8 | 5 |
14 | United Serv Automobile Assn | 416,523 | 1.7 | 1.5 | 3.3 | 7 | 6 | 14 |
15 | Progressive West Ins Co | 414,937 | 1.7 | 1.6 | 0.9 | 7 | 6 | 3 |
16 | USAA Cas Ins Co | 512,094 | 1.8 | 3.8 | 4.6 | 9 | 19 | 23 |
17 | Progressive Direct Ins Co | 113,751 | 1.8 | 0.9 | 0.9 | 2 | 1 | 1 |
18 | American Family Connect Prop & Cas Ins | 550,649 | 2.0 | 3.9 | 5.1 | 11 | 20 | 24 |
19 | Progressive Select Ins Co | 349,687 | 2.0 | 3.9 | 5.7 | 7 | 13 | 16 |
20 | California Automobile Ins Co | 242,788 | 2.1 | 2.6 | 3.5 | 5 | 7 | 10 |
21 | State Farm Mut Auto Ins Co | 3,563,789 | 2.1 | 2.1 | 2.1 | 75 | 77 | 78 |
22 | Farmers Ins Exch | 1,405,718 | 2.1 | 2.6 | 2.9 | 30 | 37 | 40 |
23 | United Financial Cas Co | 641,636 | 2.2 | 3.7 | 4.8 | 14 | 21 | 23 |
24 | Nationwide Ins Co Of Amer | 365,364 | 2.2 | 6.2 | 4.3 | 8 | 14 | 6 |
25 | Allstate Northbrook Ind Co | 1,921,247 | 2.2 | 3.0 | 4.1 | 43 | 59 | 80 |
26 | USAA Gen Ind Co | 263,361 | 2.3 | 3.2 | 6.5 | 6 | 8 | 15 |
27 | Anchor Gen Ins Co | 87,623 | 2.3 | 10.6 | 11.2 | 2 | 7 | 9 |
28 | Travelers Commercial Ins Co | 249,396 | 2.4 | 8.6 | 11.6 | 6 | 19 | 23 |
29 | 21st Century Ins Co | 438,849 | 2.5 | 3.9 | 2.9 | 11 | 19 | 16 |
30 | Loya Cas Ins Co | 235,112 | 2.6 | 5.4 | 8.9 | 6 | 13 | 21 |
31 | Esurance Prop & Cas Ins Co | 293,573 | 2.7 | 4.9 | 3.7 | 8 | 15 | 11 |
32 | Coast Natl Ins Co | 189,693 | 3.2 | 4.5 | 3.3 | 6 | 10 | 7 |
33 | Safeco Ins Co Of Amer | 353,412 | 3.4 | 4.6 | 3.5 | 12 | 17 | 13 |
34 | Amica Mut Ins Co | 77,416 | 3.9 | 6.3 | 7.7 | 3 | 5 | 6 |
35 | Farmers Specialty Ins Co | 70,818 | 4.2 | 3.3 | 3.8 | 3 | 3 | 4 |
36 | Aspire Gen Ins Co | 86,680 | 4.6 | 7.7 | 9.0 | 4 | 5 | 4 |
37 | Permanent Gen Assur Corp | 63,953 | 4.7 | 11.1 | 14.7 | 3 | 7 | 10 |
38 | Metropolitan Drt Prop & Cas Ins Co | 124,235 | 4.8 | 8.8 | 12.2 | 6 | 11 | 16 |
39 | Liberty Mut Fire Ins Co | 360,688 | 5.3 | 5.7 | 9.5 | 19 | 22 | 38 |
40 | Allstate Ins Co | 55,008 | 5.5 | 1.8 | 0.0 | 3 | 1 | 0 |
41 | Metromile Ins Co | 64,097 | 6.2 | 21.5 | 14.1 | 4 | 13 | 7 |
42 | Infinity Ins Co | 969,238 | 6.6 | 4.9 | 5.9 | 64 | 44 | 51 |
43 | National Gen Premier Ins Co | 94,882 | 8.4 | 6.9 | 1.4 | 8 | 7 | 1 |
44 | Hartford Underwriters Ins Co | 145,592 | 8.9 | 8.2 | 9.2 | 13 | 13 | 16 |
45 | Kemper Independence Ins Co | 55,044 | 9.1 | 9.4 | 8.4 | 5 | 6 | 6 |
46 | National Gen Ins Co | 51,961 | 11.5 | 12.3 | 11.2 | 6 | 7 | 7 |
47 | Integon Natl Ins Co | 304,984 | 11.8 | 12.2 | 13.8 | 36 | 32 | 34 |
48 | Alliance United Ins Co | 1,208,234 | 15.4 | 17.9 | 10.2 | 186 | 222 | 118 |
49 | Financial Ind Co | 241,081 | 16.6 | 21.4 | 11.3 | 40 | 51 | 24 |
50 | Western Gen Ins Co | 98,687 | 18.2 | 35.6 | 33.4 | 18 | 37 | 31 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.
Other Complaint Composite Reports:
If the company does not appear on the composite report, please do the following:
- Go to Company Profile.
- Type in the company's name in the field provided and select "Get Company".
- Select the company that you want information on. This will take you to the company's profile.
- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.