Automobile Complaint Composite Report
50 Large Automobile Insurers Licensed to Conduct Business in California
Ratio for Complaint Years 2021, 2020 and 2019
The Automobile Complaint Composite report is also available in a one page Excel format.
2021 Rank | Company Name | 2021 Approx. Exposure Count |
Justified Complaint Ratio | Number of Justified Complaints | ||||
---|---|---|---|---|---|---|---|---|
2021 | 2020 | 2019 | 2021 | 2020 | 2019 | |||
1 | Progressive Direct Ins Co | 119,252 | 0.0 | 1.8 | 0.9 | 0 | 2 | 1 |
2 | Interins Exch Of The Automobile Club | 2,669,043 | 0.6 | 1.2 | 2.3 | 16 | 32 | 58 |
3 | CSAA Ins Exch | 1,954,533 | 1.1 | 1.0 | 1.5 | 22 | 20 | 30 |
4 | Wawanesa Gen Ins Co | 581,320 | 1.4 | 0.9 | 1.1 | 8 | 5 | 6 |
5 | United Serv Automobile Assn | 388,522 | 1.5 | 1.7 | 1.5 | 6 | 7 | 6 |
6 | Nationwide Ins Co Of Amer | 378,438 | 1.6 | 2.0 | 5.7 | 6 | 8 | 14 |
7 | USAA Cas Ins Co | 489,211 | 1.6 | 1.8 | 3.8 | 8 | 9 | 19 |
8 | Allstate Ins Co | 55,854 | 1.8 | 5.5 | 1.8 | 1 | 3 | 1 |
9 | Geico Gen Ins Co | 2,233,069 | 1.8 | 0.6 | 1.8 | 40 | 13 | 33 |
10 | California Cas Ind Exch | 157,397 | 1.9 | 1.3 | 3.9 | 3 | 2 | 6 |
11 | Mercury Ins Co | 1,643,692 | 1.9 | 1.3 | 1.5 | 32 | 21 | 26 |
12 | Viking Ins Co Of WI | 249,319 | 2.0 | 1.6 | 3.1 | 5 | 4 | 8 |
13 | Progressive West Ins Co | 472,867 | 2.1 | 1.7 | 1.6 | 10 | 7 | 6 |
14 | Geico Ind Co | 738,313 | 2.2 | 0.8 | 1.5 | 16 | 6 | 10 |
15 | USAA Gen Ind Co | 259,981 | 2.3 | 2.3 | 3.2 | 6 | 6 | 8 |
16 | Garrison Prop & Cas Ins Co | 211,471 | 2.4 | 0.5 | 6.1 | 5 | 1 | 11 |
17 | Foremost Ins Co Grand Rapids MI | 84,193 | 2.4 | 1.2 | 0.0 | 2 | 1 | 0 |
18 | State Farm Mut Auto Ins Co | 3,629,009 | 2.5 | 2.1 | 2.1 | 92 | 75 | 77 |
19 | Esurance Prop & Cas Ins Co | 267,989 | 2.6 | 2.7 | 4.9 | 7 | 8 | 15 |
20 | Safeco Ins Co Of Amer | 339,945 | 2.6 | 3.4 | 4.6 | 9 | 12 | 17 |
21 | Mid Century Ins Co | 329,883 | 2.7 | 1.1 | 2.8 | 9 | 4 | 12 |
22 | Amica Mut Ins Co | 73,280 | 2.7 | 3.9 | 6.3 | 2 | 3 | 5 |
23 | Government Employees Ins Co | 325,070 | 2.8 | 0.3 | 2.4 | 9 | 1 | 9 |
24 | Farmers Ins Exch | 1,387,424 | 2.9 | 2.1 | 2.6 | 40 | 30 | 37 |
25 | Geico Cas Co | 415,122 | 2.9 | 1.4 | 2.0 | 12 | 5 | 6 |
26 | American Family Connect Prop & Cas Ins | 581,711 | 2.9 | 2.0 | 3.9 | 17 | 11 | 20 |
27 | United Financial Cas Co | 725,255 | 3.2 | 2.2 | 3.7 | 23 | 14 | 21 |
28 | 21st Century Ins Co | 398,655 | 3.3 | 2.5 | 3.9 | 13 | 11 | 19 |
29 | Coast Natl Ins Co | 176,463 | 3.4 | 3.2 | 4.5 | 6 | 6 | 10 |
30 | Allstate Northbrook Ind Co | 1,925,087 | 3.4 | 2.2 | 3.0 | 66 | 43 | 59 |
31 | Progressive Select Ins Co | 369,059 | 3.5 | 2.0 | 3.9 | 13 | 7 | 13 |
32 | Aspire Gen Ins Co | 111,370 | 3.6 | 4.6 | 7.7 | 4 | 4 | 5 |
33 | Farmers Direct Prop & Cas Ins Co | 119,273 | 4.2 | 4.8 | 8.8 | 5 | 6 | 11 |
34 | California Automobile Ins Co | 225,158 | 4.4 | 2.1 | 2.6 | 10 | 5 | 7 |
35 | Metromile Ins Co | 66,578 | 4.5 | 6.2 | 21.5 | 3 | 4 | 13 |
36 | Anchor Gen Ins Co | 87,030 | 4.6 | 2.3 | 10.6 | 4 | 2 | 7 |
37 | Liberty Mut Fire Ins Co | 327,356 | 5.5 | 5.3 | 5.7 | 18 | 19 | 22 |
38 | Permanent Gen Assur Corp | 69,854 | 5.7 | 4.7 | 11.1 | 4 | 3 | 7 |
39 | Travelers Commercial Ins Co | 275,543 | 5.8 | 2.4 | 8.6 | 16 | 6 | 19 |
40 | Hartford Underwriters Ins Co | 134,292 | 6.0 | 8.9 | 8.2 | 8 | 13 | 13 |
41 | Loya Cas Ins Co | 239,848 | 6.3 | 2.6 | 5.4 | 15 | 6 | 13 |
42 | National Gen Premier Ins Co | 79,453 | 6.3 | 8.4 | 6.9 | 5 | 8 | 7 |
43 | Farmers Specialty Ins Co | 61,913 | 6.5 | 4.2 | 3.3 | 4 | 3 | 3 |
44 | Kemper Independence Ins Co | 54,345 | 7.4 | 9.1 | 9.4 | 4 | 5 | 6 |
45 | Infinity Ins Co | 997,087 | 10.8 | 6.6 | 4.9 | 108 | 64 | 44 |
46 | Alliance United Ins Co | 1,151,977 | 10.9 | 15.4 | 17.9 | 125 | 186 | 222 |
47 | Financial Ind Co | 260,240 | 13.4 | 16.6 | 21.4 | 35 | 40 | 51 |
48 | Integon Natl Ins Co | 380,858 | 21.0 | 11.8 | 12.2 | 80 | 36 | 32 |
49 | Integon Preferred Ins Co | 55,050 | 25.4 | 9.9 | 10.1 | 14 | 4 | 3 |
50 | State Natl Ins Co Inc | 52,362 | 26.7 | 40.9 | 22.7 | 14 | 11 | 1 |
Note: Complaint Ratio is based on the number of Justified Complaints to 100,000 Earned Exposures.
Exposures include motorcycles and motor homes.
Other Complaint Composite Reports:
If the company does not appear on the composite report, please do the following:
- Go to Company Profile.
- Type in the company's name in the field provided and select "Get Company".
- Select the company that you want information on. This will take you to the company's profile.
- On the left hand column under "Consumer Complaint," please select "Company Performance & Comparison Data".
- The next web page will display the company's performance and comparison data.
If you have any questions regarding this web page or composite report, please contact the Department's Data Analytics and Reporting.