In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the California Department of Insurance (CDI) will not discriminate against individuals with disabilities on the basis of their disability in its programs, services, or activities.
CDI does not discriminate on the basis of disability in its hiring or employment practices and complies with all federal and state laws. CDI has a separate Equal Employment Opportunity Policy and Discrimination Complaint Procedures which governs employment and complaints of disability discrimination.
CDI will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in CDI's programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communication accessible to people who have speech, hearing, or vision impairments.
CDI will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed at CDI offices, even where pets are generally prohibited.
Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service or activity of CDI, should contact ADA Coordinator at 916 492-3388 or by e-mail at firstname.lastname@example.org within 10 days before the scheduled event or need.
The ADA does not require CDI to take any action that would fundamentally alter the nature of its programs or services or impose an undue hardship.
Complaints that a program, service, or activity of CDI is not accessible to persons with disabilities should be directed to ADA Coordinator at 916 492-3388 or by e-mail at email@example.com. CDI will not place a surcharge on individuals requesting auxiliary aids/services or reasonable modifications of policy that is not also extended to persons without disabilities.
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the California Department of Insurance (CDI). CDI has a separate procedure governing employment for employees and applicants.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
California Department of Insurance
300 Capitol Mall, Ste. 1600
Sacramento, CA 98514
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of CDI and offer options for substantive resolution of the complaint.
If the response by the Department's ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days with the Commissioner or his designee.
Within 15 calendar days of receipt of the appeal, the Commissioner or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Commissioner or designee will provide a written response of the final resolution of the complaint.
All written complaints received by the ADA Coordinator, the appeals, and responses will be retained by CDI for at least three years.
In accordance with the California Government Code and ADA requirements, the information above can be made available in Braille, large print, compact disk, or tape cassette as a disability-related reasonable accommodation for individuals with disabilities.