2022 CROB Year-End Report Text Alternative

2022 CROB Year-End Report

The Community Relations and Outreach Branch is dedicated to consumer outreach and education, working with our partners in federal, state, and local elected district offices.

Row 1: Events and Consumer Outreach Tables

Event Partnerships

• Congress: 13

• State Senate: 68

• Assembly: 89

• Counties: 68

• Cities: 370

• Community Based Organizations: 299

875 Total Events

• 491 - Presentations

• 163 - Tabling / Resource Booth

• 132 - Virtual Meeting

• 67 - Meeting

• 18 - Town Hall-Virtual

• 4 - Town Hall- In-Person

60,065 Consumers Reached

• 21,621 - Presentations

• 31,260 - Tabling / Resource Booth

• 1,632 - Virtual Meeting

• 944 - Meeting

• 3,918 - Town Hall-Virtual

• 690 - Town Hall- In-Person

Row 2: Website Visit Tables   

58% Increase in Senior Gateway website visits

• 2021: 47,335 visits

• 2022: 74,890 visits

110% Increase in CA Low Cost Auto website visits

• 2021: 39,348 visits

• 2022: 82,935 visits

282% Increase in informational material distribution

• 2021: 56,430 material distribution

• 2022: 216,021 material distribution

Row 3: Ombudsman Cases Table  

Ombudsman Cases Ombudsman staff facilitated and closed 1,206 cases

• 621 - Consumer Requests for Assistance

• 460 - Legislative Inquiries

• 88 - Agent/ Applicant Inquiries

• 24 - Insurance Industry Inquiries

• 13 - General Requests