2023 CROB Year-End Report Text Alternative
2023 CROB Year-End Report
The Community Relations and Outreach Branch is dedicated to consumer outreach and education, working with our partners in federal, state, and local elected district offices. (link to Graphical report version)
Row 1: Events and Consumer Outreach Tables
Event Partnerships
- Assembly: 97
- City: 271
- Community Based Organization: 229
- Congress: 17
- County: 87
- Government Agencies: 67
- Other: 138
- State Senate: 60
- U.S. Senate: 2
968 Total Events
- Meeting: 320
- Networking Event: 15
- Presentation: 280
- Roundtable: 3
- Staffed Event: 11
- Summit: 3
- Tabling/ Resource Booth: 183
- Town Hall – In-Person: 11
- Town Hall – Virtual: 15
- Virtual Meeting: 103
- Zoom Production: 24
73,272 Consumers Reached
- Meeting: 3,315
- Networking Event: 1,646
- Presentation: 15,049
- Roundtable: 340
- Staffed Event: 3,185
- Summit: 330
- Tabling/ Resource Booth: 35,917
- Town Hall – In-Person: 707
- Town Hall – Virtual: 8,818
- Virtual Meeting: 943
- Zoom Production: 3,022
Row 2: Email Stats
During 2023, CDI sent 43 emails to 1,014,750 recipients. Emails include consumer alerts, agent alerts and event invitations.
Open Rate
- CDI Emails & Alerts: 30.24%
- National Average: 28.77%
Click Rate
- CDI Emails & Alerts: 5.55%
- National Average: 3.99%
Row 3: Ombudsman Cases Table
During 2023, Ombudsman staff facilitated and closed 1,977 cases. This is a 64% increase over 2022 for cases closed.
- Agent: 154
- Applicant: 27
- Commissioner: 2
- Consumer: 1011
- Governor: 1
- Industry: 41
- Legislative: 677
- Local Govt: 42
- Other CA Agency: 10
- Other: 12
Row 4: California Senior Gateway and California Low Cost Auto Insurance Program (CLCA)
California Senior Gateway
- 39,833 Senior Gateway website visits in 2023.
99.27% increase in CLCA applications
- 2022: 10,617
- 2023: 21,157
165% increase in CLCA website visits
- 2022: 82,935
- 2023: 219,418
