Commending an Enforcement Branch Employee or Reporting Employee Misconduct
Note: This page is not for reporting insurance fraud or filing complaints against the insurance industry. If reporting suspected insurance fraud click here or call your local regional office. If reporting a complaint regarding the insurance industry click here or call the toll free number 1-800-927-4357.
To commend or report employee misconduct of an Enforcement Branch employee:
IN PERSON: If you believe that the conduct of an employee was inappropriate or worth commending, you may request to speak to a supervisor at any Enforcement Branch Office. Each Office has a set of documents you can elect to complete along with the commendation/complaint forms.
BY EMAIL: If you decide to file your commendation or complaint of misconduct electronically, you can send an email to: PSU@insurance.ca.gov and request the commendation or complaint forms. You can provide your information in the email.
BY PHONE: Call the local Enforcement Branch office and ask to speak to the Duty Officer or Supervisor. They can take your information over the phone or send you the appropriate forms.
BY CONVENTIONIAL MAIL: Send your commendation or complaint to the local Enforcement Branch office or mail to the California Department of Insurance Enforcement Branch, Professional Standards Unit, 2400 Del Paso Road, Suite 250, Sacramento, CA 95834.
- Civilian Commendation Procedure Commendation Form
- Civilian Complaint Procedure Civilian Complaint Advisory Civilian Complaint Form