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CA Department of Insurance

Appendix A - Security Code Change

The following is a sample script to change the security code of ACH Debit taxpayers:

    
STEP 1 DIAL: 1-800-554-7500
STEP 2 System: Welcome to the California EFT System. If you are calling from a touch tone phone, please press "1" now. If you have a rotary phone, please hold the line for operator assistance.
Caller: Press "1"
STEP 3 System: To expedite your call, please press the pound sign (#) after each entry and after the system repeats your entry. If your entry or what you hear is NOT correct, press the star (*) key and the system will reprompt that field. At any time during the recording, press the star (*) key three times to transfer to an operator.
System: For the Board of Equalization, press "1". For the Employment Development Department (EDD), press "2". For the Franchise Tax Board (FTB), press "3". For the California Department of Insurance (CDI), press "4". For the Public Employees Retirement System (PERS), press "5". For the State Controller's Office (SCO), press "6".  For the California State Teachers' Retirement System (CALSTRS), press "7".
Caller: Press "4" and then press the "#" sign
STEP 4 System: To report a payment, press "1." To perform a cancellation or inquiry, press "2". For a security code change, press "3".
Caller: Press "3" and then press the "#" sign
STEP 5 System: Enter your EFT Taxpayer ID Number (TIN).
Caller: _ _ _ _ _ _ _ _  (8 digits) and then press the "#" sign
STEP 6 System: You entered _ _ _ _ _ _ _ _.
Caller: Press "#" to accept, or "*" to correct and reenter.
STEP 7 System: Enter your security code.
Caller: _ _ _ _  (4 digits) and then press the "#" sign
STEP 8 System: Enter the new security code.
Caller: _ _ _ _  (4 digits) and then press the "#" sign
STEP 9 System: Enter the new value a second time for verification.
Caller: _ _ _ _  (4 digits) and then press the "#" sign
STEP 10 System: Your new security code has been accepted. To disconnect, press "1". To perform additional functions, press "2".
Caller: Press "1" and then press the "#" sign - to disconnect
Press "2" and then press the "#" sign - return to STEP 3 to continue
System: Thank you for using the California EFT System.


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