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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

How to Expedite Background Review

We can complete our analysis and clear or determine if cases warrant legal action or review much sooner when the applicant cooperates and gathers and provides the required documentation.

We find the process can sometimes take longer when we have to contact outside agencies for the records and evidence needed to conduct our investigative analysis, or the applicant fails to cooperate. In many cases, we must contact the arresting agency ourselves to obtain a copy of the arrest report before we can conclude our review and make our determination.

We ask that persons under review not contact us until at least 30 days have lapsed since receipt of notification that application has been sent for additional review. 

If an applicant has not been contacted or heard from us within 30 days and when they do contact us by phone to inquire about their case, it is important to provide:

  • Full name
  • The DBA or name of the corporation/company filing if applicable
  • The date of the referral letter from Producer Licensing Processing Section or Legal Division
  • Return phone number
  • Case number or file number if known
  • Name of Investigative Background Analyst if known

The case file can then be pulled and the analyst assigned to the case can contact the applicant, or refer the caller to the appropriate division handling the matter.

Our staff can normally pull the case file and return calls within 1-2 days, depending on our workload and staffing.

We encourage disclosure and truthfulness. Applicants who disclose any negative information in their backgrounds as required on the application and cooperate during the process are considered more favorably than those that fail to disclose or intentionally attempt to hide such information from us.   

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