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CA Department of Insurance
CA Department of Insurance
CA Department of Insurance

Fair Claims Settlement Practices Regulations

California Code of Regulations
Title 10, Chapter 5
Subchapter 7.5
(Approved by OAL and Filed with Secretary of State 12/31/12. Per 2695.14: Compliance Date: 3/30/13)

Fair Claims Settlement Practices

 Section Number Section Title
Section 2695.1 Preamble
Section 2695.2 Definitions
Section 2695.3 File and Record Documentation
Section 2695.4 Representation of Policy Provisions and Benefits
Section 2695.5 Duties Upon Receipt of Communications
Section 2695.6 Training and Certification
Section 2695.7 Standards for Prompt, Fair and Equitable Settlements
Section 2695.8 Additional Standards Applicable to Automobile Insurance
Section 2695.81 The Standardized Auto Body Repair Labor Rate Survey
Section 2695.82 Questionnaire for the Standardized Labor Rate Survey
Section 2695.85 Auto Body Repair Consumer Bill of Rights
Section 2695.9 Additional Standards Applicable to First Party Residential and Commercial Property
Insurance Policies
Section 2695.10 Additional Standards Applicable to Surety Insurance
Section 2695.11 Additional Standards Applicable to Life and Disability Insurance Claims
Section 2695.12 Penalties
Section 2695.13 Severability
Section 2695.14 Compliance Date


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