Market Conduct Division

The Market Conduct Division consists of the Field Claims Bureau and the Field Rating and Underwriting Bureau.

These two bureaus conduct examinations of licensed insurance companies to evaluate compliance with the California Insurance Code and the California Code of Regulations with respect to rating, underwriting, and claim handling practices. Examinations can be scheduled based on complaint activity or other market analysis information or on the regular schedule. Examination results are documented in market conduct examination reports.

Field Claims Bureau

Field Rating and Underwriting Bureau

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