Investigation Division Programs
In addition to investigating cases, the Investigation Division has an important role in assisting and educating consumers about insurance issues through the following programs:
Disaster Assistance Response Team - DART
The Investigation Division's Disaster Assistance Response Team is mobilized whenever a disaster has occurred in California involving potential insurance claims. This team is equipped to provide assistance to victims after a disaster by providing the victims with information at evacuation centers, as well as during walk and talks in the affected neighborhoods.
Life & Annuity Consumer Protection Program - LACPP
The Life & Annuity Consumer Protection Program was enacted in 2013 to curb the dramatic increase of life insurance and annuity financial abuse (particularly against senior citizens). Funding for this program is generated from an assessment on specific life insurance policies, of which a portion is distributed District Attorneys throughout California for prosecution of the crimes.
The LACPP also provides grant funding to counties which result in agents being prosecuted and convicted of theft, financial elder abuse, forgery, and identity theft.
The Automobile Program generates funds collected from an assessment on auto policies. A portion of these funds are to be used to investigate complaints involving automobile insurance.
The Investigation Division actively participates in training and educating the public, the insurance industry and other law enforcement agencies about insurance fraud committed against the consumer.