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CA Department of Insurance

Appendix A - Touch Tone Telephone

The following is a sample script of an ACH Debit payment reported to the State's data collection service using a touch tone telephone: 


STEP 1 Dial: 1-800-554-7500
STEP 2 System: Welcome to the California EFT System. If you are calling from a touch tone phone, please press "1" now. If you have a rotary phone, please hold the line for operator assistance.
Caller: Press "1"
STEP 3 System: To expedite your call, please press the pound sign (#) after each entry and after the system repeats your entry. If your entry or what you hear is NOT correct, press the star (*) key and the system will reprompt that field. At any time during the recording, press the star (*) key three times to transfer to an operator.
System: For the Board of Equalization, press "1". For the Employment Development Department (EDD), press "2". For the Franchise Tax Board (FTB), press "3". For the California Department of Insurance (CDI), press "4". For the Public Employees Retirement system (PERS), press "5". For the State Controller's Office (SCO), press "6".  For the California State Teachers' Retirement System (CALSTRS), press "7".
Caller: Press "4" and then press the "#" sign
STEP 4 System: To report a payment, press "1". To perform a cancellation or inquiry, press "2". For a security code change, press "3".
Caller Press "1" and then press the "#" sign
STEP 5 System: Enter your EFT taxpayer ID number. (TIN).
Caller: _ _ _ _ _ _ _ _  (8 digits) and then press the "#" sign
STEP 6 System: You entered _ _ _ _ _ _ _ _.
Caller: Press "#" to accept, or "*" to correct and reenter.
STEP 7 System: Enter your security code.
Caller: _ _ _ _ (4 digits) and then press the "#" sign
STEP 8 System: Enter your tax type code.
Caller: _ _ _ _ _ (5 digits) and then press the "#" sign
STEP 9 System: You entered _ _ _ _ _.
Caller: Press "#" to accept or "*" to correct and reenter.
STEP 10 System: Enter the tax due date (MMDDYY).
Caller: _ _ _ _ _ _ and then press the "#" sign
STEP 11 System: You entered (month) (day) (century) (year).
Caller: Press "#" to accept, or "*" to correct and reenter.
STEP 12 System: Enter your tax amount.
Caller: $___________. __ and then press the "#" sign
STEP 13 System: You entered _______ dollars and ____ cents.
Caller: Press "#" to accept, or "*" to correct and reenter.
STEP 14 System: Enter verification code.
Caller: _ _ and then press the "#" sign
STEP 15 System: Enter the date you would like your bank account debited (MMDDYY). Please enter the date within 6 seconds, otherwise, the system will default the date to the next business day.
Caller: _ _ _ _ _ _ and then press the "#" sign
STEP 16 System: You entered (month) (day) (century) (year).
Caller: Press "#" to accept or "*" to correct and reenter.
System: Tax report accepted. Your reference number is ____.
Repeating, your reference number is _____.
Please record this number for your records.
STEP 17 System: To disconnect, press "1". To continue with additional functions, press "2".
Caller: Press "1" and then press the "#" sign - to disconnect
 OR
Press "2" and then press the"#" sign - return to STEP 3 and continue
System: Thank you for using the California EFT System.

Appendix A - ACH Debit Instructions

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