Appendix A - Payment Cancellation
The following is a sample script when canceling a tax payment. A cancellation can be made on transactions until the day before your account is debited for payment:
| STEP 1 | DIAL: |
1-800-554-7500 |
| STEP 2 | System: | Welcome to the California EFT System. If you are calling from a touch tone phone, please press "1" now. If you have a rotary phone, please hold the line for operator assistance. |
| Caller: | Hold for operator assistance. | |
| STEP 3 | Operator: | Welcome to the California EFT System. Which agency are you reporting for? |
| Caller: | California Department of Insurance. | |
| STEP 4 | Operator: | Is this a payment, cancellation, inquiry, or security code change? |
| Caller: | Cancellation. | |
| STEP 5 | Operator: | What is your EFT taxpayer ID number? (TIN) |
| Caller: | _ _ _ _ _ _ _ _ (8 digits). | |
| STEP 6 | Operator: | What is your security code? |
| Caller: | _ _ _ _ (4 digits). | |
| STEP 7 | Operator: | What is the reference number of the payment you wish to cancel? |
| Caller: | _______. | |
| STEP 8 | Operator: | Are you sure you want to cancel this payment? |
| Caller: | Yes - proceed to next step. | |
| No - skip to step #10. | ||
| STEP 9 | Operator: | Cancellation complete. Your reference number is __. |
| STEP 10 | Operator: | Do you wish to perform additional functions? |
| Caller: | Yes - proceed to next step. | |
| No - Thank you for using the California EFT System. | ||
| STEP 11 | Operator: | Is this cancellation for the same EFT Taxpayer ID Number? |
| Caller: | Yes - return to step #7. | |
| No - return to step #3. |
