How to Use the Online Examination Scheduling Service
The California Department of Insurance (CDI) requires California resident applicants to first pass the qualifying license examination prior to submitting their license application.
This affects California residents applying for any license in which an examination is required (i.e., life, accident and health, property, casualty, personal lines, limited lines automobile, and life limited to funeral and burial expenses). CDI's online application service Fast Licensing Application Service is Here (FLASH) requires applicants to enter a unique 12-digit identification number which is located on the upper left corner of the passed examination letter. FLASH only allows the application to be submitted if the applicant enters the correct identification number and has passed the examination, not just scheduled the examination. Consequently, for an application to be accepted, the applicant's identification number entered must be identical to the identification number that is stated on the passed examination letter.
The identification number consists of the applicant's last four digits of his or her social security number (e.g., 7777), followed by the two-digit birth month (e.g., 01), followed by the two-digit birth day (e.g., 02), and finally, the four-digit birth year (e.g., 1963). In this example, the 12-digit identification number would be 777701021963. The online application service will only allow the application to be submitted if the identification number is correct and you passed your license examination.
First Schedule Your License Examination
PSI Services, LLC, a California-based company providing state-based regulatory licensure services, handles the scheduling of examinations for individuals licensed by the California Department of Insurance's (CDI) Producer Licensing Bureau. Instructions for scheduling examinations are posted on PSI's Examination Scheduling Service. Individuals may schedule their examinations with PSI either online or by telephone.
On the day of the examination, you should arrive at least 30 minutes before your scheduled examination. This extra time is for sign-in and identification verification. If you arrive late, you will not be admitted to the examination site and you will forfeit your examination registration fee. Time waivers are not allowed.
Beware!! Cheating is a crime . . .
Willfully cheating or subverting a license examination is punishable by a fine not to exceed $10,000 or imprisonment not to exceed one year per Section 1681.5(b) of the California Insurance Code.
FLASH Online Application
After passing the license examination, complete the Fast Licensing Application Licensing Service is Here (FLASH) online application service. The applicant will receive an e-mail from the CDI confirming receipt of the application. If you are not required to pass a qualifying license examination, California non-resident and other license applicants are to press the "NEXT" button to complete and submit the Fast Licensing Application Service is Here (FLASH) application.
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If you are a California resident applicant and you are required to pass a qualifying license examination, you must first pass the license examination. If you are not required to pass a qualifying license examination, California non-resident and other license applicants and you cannot submit the FLASH online application, complete the current Individual Application, Form LIC 441-9. The completed application must be sent to the following address:
California Department of Insurance
Attention: Individual License Application, Form 441-9
320 Capitol Mall
Sacramento, CA 95814
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Rescheduling Examination Date
1) Rescheduling for a new date, time and location - You may cancel and reschedule an examination appointment without forfeiting your fee if the schedule examination is canceled at least 48 hours before the scheduled examination date. For example, for a Monday appointment scheduled for 8 a.m., the cancellation needs to be submitted on the previous Saturday before 4 p.m. Examinations that need to be scheduled must use PSI's scheduling service, or you may call PSI at (800) 733-9267 to speak with a Customer Service Representative. Please note that you may also use PSI's automated system, using a touch-tone phone, 24 hours a day in order to cancel and reschedule your appointment.
Note: A voice mail message or email is not an acceptable form of cancellation. Please use the Internet, PSI's automated telephone system (IVR), or call PSI and speak to a Customer Service Representative.
2) Rescheduling due to failing to appear at the examination site - An applicant who fails to appear at the examination site on the scheduled examination date must use PSI's Examination Scheduling Service to reschedule an examination at CDI's examination sites or PSI's test centers. Under these circumstances, a rescheduling examination fee will be charged.
An applicant who fails the examination on the scheduled examination date must use the PSI's Examination Scheduling Service to reschedule an examination at CDI's examination sites or PSI's test centers. Under these circumstances, a rescheduling examination fee will be charged.
If you have examination scheduling questions, please call PSI at (877) 392-6422 to speak with a Customer Service Representative Monday through Friday between 4:30 a.m. and 7:00 p.m. and Saturday, between 8:00 a.m. and 2:00 p.m., Pacific Time.
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