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CA Department of Insurance

Southern California evacuees eligible for reimbursement for Canyon fire displacement costs

News: 2017 Press Release

For Release: September 27, 2017
Media Calls Only: 916-492-3566
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Southern California evacuees eligible for reimbursement for Canyon fire displacement costs
ORANGE, Calif. — Homeowners and renters under mandatory evacuation may have coverage known as ALE, or additional living expense coverage, that provides reimbursement for expenses resulting from a mandatory evacuation, such as hotel or rental expenses, food, including replacing food lost if the power is cut to their home, relocation and storage expenses and additional transportation costs, such as a rental car—even if their home is not damaged by smoke or fire.

ALE coverage permits residents to maintain their normal standard of living by covering the increased living expenses incurred as a result of a fire or a mandatory evacuation, often with no deductible requirement. The coverage varies by company, so consumers should check with their insurer regarding that coverage limits.

If your property is not safe for occupancy, keep receipts for all expenses associated with your relocation. Residents should review their policies to see if they have coverage for additional living expenses. Insurance agents can help consumers understand coverage limits, the process for obtaining reimbursement, and policy provisions, including deductibles.

Fire victims should call the department's Consumer Hotline at 800-927-4357 (HELP) for questions about their insurance coverage.

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Media Notes:

  • Don't forget copies of insurance policies, important papers and a photo or video inventory of your possessions. An inventory can be completed quickly and easily on your smart phone and safely stored in the Cloud.
  • Find quick and easy tips to prepare your home to help keep your home from becoming fuel for a wildfire. 
  • Additional tips and information for consumers about what to do before, during, and after a wildfire are available from the California Department of Insurance. Download a free home inventory guide from the department website at, or receive a hardcopy by calling the California Department of Insurance Consumer Hotline at 800-927-HELP (4357).   

The California Department of Insurance, established in 1868, is the largest consumer protection agency in California. Insurers collect $310 billion in premiums annually in California. Since 2011 the California Department of Insurance received more than 1,000,000 calls from consumers and helped recover over $469 million in claims and premiums. Please visit the Department of Insurance website at Non-media inquiries should be directed to the Consumer Hotline at 800.927.4357. Telecommunications Devices for the Deaf (TDD), please dial 800.482.4833.

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