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CA Department of Insurance

Insurance Commissioner Jones to conduct financial and market conduct examination of Anthem data breach

News: 2015 Press Release

For Release: February 6, 2015
Media Calls Only: 916-492-3566
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Insurance Commissioner Jones to conduct financial and market conduct examination of Anthem data breach
Commissioner will join other insurance regulators in multi-state investigation

SACRAMENTO, Calif. - Insurance Commissioner Dave Jones today directed the California Department of Insurance to conduct a financial and market conduct examination of Anthem Blue Cross of California and to join other insurance regulators in a multi-state national investigation regarding the Anthem data breach that could impact more than 80 million people. The California Department of Insurance expects to be a lead participating state in the national multi-state examination announced today by the National Association of Insurance Commissioners. The financial and market conduct examinations will investigate all aspects of the data breach. A major component will include analyzing Anthem's information technology systems to determine what protections were in place and what actions could have been taken to minimize data losses.

"The goal of this national multi-state examination should be to determine what areas of vulnerability exist in Anthem's data systems, what additional strategies and protections could have been employed to prevent losses and whether the insurer has taken the appropriate steps in response to the breach," said Commissioner Jones. "The Anthem breach underscores that it is critical that companies continually evaluate and upgrade their protection for consumer data."

Anthem briefed California Insurance Commissioner Dave Jones along with other state insurance commissioners this morning on the chronology of the breach and the steps Anthem is taking in response to the breach, including outreach to consumers. Anthem announced that they will provide identity theft insurance coverage to cover losses and will provide individual assistance to consumers who suffer identity theft. Current and former Anthem customers can call Anthem at 877-263-7995 to obtain more information.

It is anticipated that all 56 states and territories will participate in the examination. California, as well as other states with significant Anthem business, will take the lead in the investigation.

The California Department of Insurance, established in 1868, is the largest consumer protection agency in California. Insurers collect $310 billion in premiums annually in California. Since 2011 the California Department of Insurance received more than 1,000,000 calls from consumers and helped recover over $469 million in claims and premiums. Please visit the Department of Insurance website at Non-media inquiries should be directed to the Consumer Hotline at 800.927.4357. Telecommunications Devices for the Deaf (TDD), please dial 800.482.4833.

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