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CA Department of Insurance

Field Claims Bureau

The Field Claims Bureau (FCB) is a member of the Consumer Services and Market Conduct Branch of the California Department of Insurance. FCB conducts examinations of California licensed insurers' claims-handling practices.  FCB's market conduct examination results are documented in reports filed with the Insurance Commissioner.

About Field Claims Bureau Examinations

Field Claims Bureau exams focus on claims handling practices in all property and casualty, and life and health lines of insurance. FCB staff members travel across California and the entire United States to insurers' offices to conduct these field claims examinations. Exams include a review of insurer claims handling guidelines and procedures and an audit of a random sample of individual claims files for compliance with California statutes and regulations. FCB examiners document alleged violations of law for possible enforcement actions and work with insurers to implement corrective measures. The corrections include the implementation of new guidelines and procedures that serve to protect current and future claimants, as well as additional payments to consumers for previously underpaid claims.

Public reports of market conduct examinations are available for viewing.

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