Commissioner Lara urges insurance companies to cover wildfire property losses without requiring a home inventory
News: 2020 Press Release
SACRAMENTO, Calif. — In response to California’s latest destructive fires, Insurance Commissioner Ricardo Lara is requesting that insurance companies help wildfire survivors who are overwhelmed with the task of navigating the claims process by providing up to 100 percent of personal property coverage limits without a detailed inventory to those who suffered a total loss of their home, similar to previous identical requests in past years.
“Wildfire survivors who are still sifting through the ruins of their home should not have to face an exhaustive inventory in order to start the recovery process,” said Insurance Commissioner Ricardo Lara. “That is why I am asking insurance companies to do their part for their policyholders by providing coverage without the burdensome requirement of a detailed home inventory in order to have their claims paid.”
The recent California wildfires have destroyed entire neighborhoods and devastated several communities. The California Department of Insurance has received numerous complaints from policyholders about the monumental task of identifying every item of personal property they may have lost in the recent wildfires to collect the replacement cost of such items.
“When the entire contents of an insured home are destroyed in a wildfire, it's logical that the owner is entitled to the full amount of their contents insurance,” said Amy Bach, executive director of United Policyholders, which advocates for the rights of wildfire survivors. “We sincerely hope insurers comply with the Commissioner's request.”
This week, Governor Gavin Newsom signed Senate Bill 872 (Dodd) and Assembly Bill 3012 (Wood) that provide, among other things, protections for policyholders who suffered a covered total loss resulting from a wildfire during a state of emergency. Even though those new laws are not yet in effect, Commissioner Lara requests that residential property insurance companies offer a payment under the contents (personal property) coverage of no less than 30% of the policy limit applicable to the covered dwelling structure, up to a maximum of $250,000, consistent with requirements in chaptered AB 3012.
Many insurance companies have already agreed to the Voluntary Expedited Claims Handling Procedures requested in Commissioner Lara’s August 26, 2020 Notice, which included an initial advance payment for personal property of at least 25 percent of contents coverage without an inventory.
For major wildfires in the past handful of years, a large number of insurance companies made significant efforts to accommodate their policyholders by offering up to 100 percent of contents limits without an inventory, while giving policyholders the ability to recover additional benefits if they subsequently complete a full inventory.
Commissioner Lara is asking all homeowners’ insurance companies to notify the Department by October 23, 2020, whether they will comply with this Notice and what percentage of total contents coverage they will provide without requiring a detailed personal property inventory.
The Department advises policyholders already working with a claims adjuster to develop a settlement plan that best serves their needs, which may include taking the time to complete a home inventory.
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Led by Insurance Commissioner Ricardo Lara, the California Department of Insurance is the consumer protection agency for the nation's largest insurance marketplace and safeguards all of the state’s consumers by fairly regulating the insurance industry. Under the Commissioner’s direction, the Department uses its authority to protect Californians from insurance rates that are excessive, inadequate, or unfairly discriminatory, oversee insurer solvency to pay claims, set standards for agents and broker licensing, perform market conduct reviews of insurance companies, resolve consumer complaints, and investigate and prosecute insurance fraud. Consumers are urged to call 1-800-927-4357 with any questions or contact us at www.insurance.ca.gov via webform or online chat. Non-media inquiries should be directed to the Consumer Hotline at 800-927-4357. Teletypewriter (TTY), please dial 800-482-4833.