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Unlicensed agent allegedly steals $174,000 in insurance premiums from truck drivers and charter bus companies

News: 2019 Press Release

For Release: February 22, 2019
Media Calls Only: 916-492-3566
Email Inquiries: cdipress@insurance.ca.gov
Unlicensed agent allegedly steals $174,000 in insurance premiums from truck drivers and charter bus companies
Investigators looking for more victims who may be on the road without coverage

RIVERSIDE, Calif. — Connie Free, 34, of Moreno Valley, is scheduled to be arraigned on February 25 on 18 felony counts including grand theft and forgery after allegedly stealing at least $174,000 in insurance premiums from seven different victims. The former insurance agent allegedly targeted port truck drivers who lost their operator authority as a result of not having insurance. 

After receiving consumer complaints, the California Department of Insurance (CDI) launched an investigation, which revealed Free, acting as “Justyce Insurance” or “Pure Justyce Insurance Agency” allegedly accepted premium payments from her victims and failed to remit payments to insurance carriers, instead converting the payments for her own use. Between September 2017 and July 2018, at least seven victims paid Free for coverage that was not placed with an insurer.

"This agent allegedly robbed truck drivers who already have some of America’s hardest jobs,” said Insurance Commissioner Ricardo Lara. “This unlicensed agent not only allegedly stole from her clients, she put them at risk of losing their livelihood.” 

As Senator, Commissioner Lara authored SB 1402 to crack down on wage theft and labor violations against California’s 25,000 port truck drivers who haul goods for the nation’s largest companies. 

Records indicate there may be additional victims and the investigation is on-going. Anyone who believes they may be a victim should contact the CDI at (714) 712-7600.

The investigation found Free would establish contact with her victims by soliciting them through telephone, email or a post card offering competitive quotes with attractive rates on commercial vehicle insurance. Free would then gather the victim’s vehicle information, provide a quote for the desired coverage, and if accepted, have the victim make a cash payment directly into her bank account, allegedly so she could pay the carrier to immediately establish a policy for them. Some victims received fraudulent Certificates of Insurance and Insurance Identification Cards which made them believe Free actually placed their insurance coverage. 

Free’s victims were primarily truck drivers and small businesses in the trucking or charter bus industry. Some of Free’s victims discovered that their “authority” to operate as a motor carrier was suspended by reviewing their own status on either the Federal Motor Carrier Safety Administration (FMCSA) or Uniform Intermodal Interchange and Facilities Access Agreement (UIIA) websites.  

In some cases, these victims were turned away when attempting to haul loads from or return chassis to port terminals or service client sites. Other victims had to decline jobs after learning Free failed to place coverage. These victims were forced to find and pay for other policies to meet the coverage requirements that would allow them to resume their businesses, causing them to incur losses over and above the premium amounts provided to Free for non-existent policies. Free failed to provide refunds, and in most circumstances refused to even respond to inquiries made by her victims.  

Free was arrested January 10 and was booked into Riverside County Jail and bail was set at $198,552. This case is being prosecuted by the Riverside County District Attorney’s Office. Free’s insurance license was suspended effective May 21, 2018 due to a non-insurance related criminal case.

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The California Department of Insurance, established in 1868, is the largest consumer protection agency in California. Insurers collect $310 billion in premiums annually in California. Since 2011 the California Department of Insurance received more than 1,000,000 calls from consumers and helped recover over $469 million in claims and premiums. Please visit the Department of Insurance website at www.insurance.ca.gov. Non-media inquiries should be directed to the Consumer Hotline at 800.927.4357. Telecommunications Devices for the Deaf (TDD), please dial 800.482.4833.

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