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Effective July 1, 2009, Citibank will replace Union Bank as California Department of Insurance's (CDI) processor for EFT payments. In addition, Metavante will replace First Data Corp. as the State's data collection service. Our current bank account will only be available for payments up to June 30, 2009 for a debit date no later than July 1, 2009. For example, for a tax payment due on July 1, 2009, you will need to successfully schedule the payment by June 30, 2009 by 3:00 p.m. Pacific Time. Any attempts to initiate an EFT payment to our account with Union Bank after this time will be returned. Consequently, your tax payment may arrive late and be subject to penalties and interest.
- Web Interface: We highly recommend that you use this method of payment. It is quick and minimizes input errors. Confirmation of payments are available immediately.
- Interactive Voice Response (IVR): The phone method
- Customer Service Representative (CSR): Live operator
- Reversal entries: NACHA rules governing EFT payments allow for an originator of a duplicate or erroneous payment to initiate a reversal entry. Please note: If you have a need to initiate a reversal entry, please contact the CDI Accounting Services Bureau for assistance.
- EFT Information Guide.
If you have any questions regarding the California Department of Insurance's EFT Program, registration, or electronic funds payment transactions, please call EFT Help Desk: (916) 492-3288 or write to the following address:
California Department of Insurance
Accounting Services Bureau
300 Capitol Mall, Suite 1400
Sacramento, CA 95814
Or e-mail: email@example.com
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