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License or Certificate Printing FAQs

License or Certificate Printing Frequently Asked Questions

Are you having problems printing your license or certificate? Please review the helpful hints from Adobe Acrobat below. 
(Source: Adobe Acrobat's web site)

1. What version of Adobe Acrobat will I need installed on my computer to retrieve the license or certificate?

The licenses and certificates are in PDF format. The license retrieved is available in Adobe's Portable Document Format (PDF). To view these forms, your browser must have Adobe Acrobat Reader on your computer. A free copy of the Adobe Acrobat Reader can be downloaded from the Adobe website. See the Free Document Readers link at the bottom of this page.

2. What do I do if I am experiencing problems printing my license or certificate?

Step 1 - Determine the cause of the problem:

Step 2 - Restart your computer, and then print a PDF file:

  • If the file prints correctly, your system may have been out of memory or resources.
  • If the file doesn't print correctly, go to step 3.

Step 3 - Turn off your printer for at least 15 seconds to flush its memory, and then turn it back on and print a PDF file:

  • If the file prints correctly, the printer's memory was too full.
  • If the file doesn't print correctly, go to step 4.

Step 4 - Print from another computer:

  • If the file prints correctly, the computer you first tried to print from may be unable to connect to the printer or the network correctly. Contact your network administrator or consult your network documentation.
  • If the file doesn't print correctly, go to step 5.

Step 5 - Print a PDF file to another printer:

  • If the file prints correctly, the computer you first tried to print from may be unable to connect to the original printer because of a communication, hardware, or memory problem. Make sure that the printer is turned on and connected properly, and then run a self-test on it to make sure that it's working correctly. For instructions, see the documentation that came with the printer. You may want to contact your network administrator for assistance.
  • If the file doesn't print correctly, see Resolve problems printing a specific PDF file from an Acrobat product.

Resolve problems printing a specific PDF file from an Acrobat product

If you have problems printing an individual PDF file, do one or more of the following, and print after each task:

1. Print the PDF file as an image.

  • To print a PDF file as an image using Acrobat 5.0 or higher:
  • Choose File and Print.
  • Select Print as Image, and then click OK.
  • Printing the PDF file as an image may enable the file to print, but it doesn't identify the source of the problem; proceed through this document to identify the source.

Note: When you print a PDF file as an image, it may take longer to print.

2. Save the PDF file as a new file.

Resave the document by choosing File and Save As, and giving the file a new name. The Save As command causes Acrobat to rewrite the file.

3. Re-create the PDF file.

Re-create the PDF file by using a different method. For example, use Acrobat Distiller or the Adobe PDF Printer.

4. Download the PDF file again.

If you download the PDF file from the web, download it again - it may not have successfully downloaded the first time.

If you experience additional printing problems, please review Adobe's Troubleshoot Printing Problems web page.

If you need further assistance, please call the California Department of Insurance's (CDI) Producer Licensing Bureau at (800) 967-9331, or send an e-mail to Producer Licensing Bureau.

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