Insurance Commissioner Steve Poizner wants to reassure California consumers that the California Department of Insurance is ready and available to assist firestorm victims with their insurance issues. The Commissioner wants to make sure that the claim process moves as smoothly and as quickly as possible. Our hearts go out to all the victims of these tragic events. The officers at our Consumer Hotline are here to help you. Please call them at 1-800-927-HELP (4357).

We hope you find the following information and links helpful. This site will be updated as more information becomes available.

Insurance Company Contact Information Updated 9/1/2009

Homeowner Bill of Rights for Insurance Emergency

How to File a Complaint or Send an Inquiry to the Department

Flood Insurance Fact Sheet

Important Insurance Tips

Information Guides

Help Combat Insurance Fraud

Useful Links to Other Agencies Providing Assistance to Firestorm Victims

Frequently Asked Questions

2007 Fire Emergency Response

Wildfires: What to do - Before, During, and After

Insurance Commissioner Poizner Secures Close to $46 Million in Additional Coverage for AIG Customers Who Suffered Losses in Sylmar Wildfire