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CA Department of Insurance
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Contact Us

Consumer Services Division

The Consumer Services Division (CSD) is a member of the Consumer Services and Market Conduct Branch of the California Department of Insurance (CDI). CSD is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. CSD maintains three separate bureaus to handle telephone inquiries (Consumer Communications Bureau), as well as, respond to consumer complaints in regards to claims handling practices (Claims Services Bureau) and/or rating and underwriting issues (Rating and Underwriting Services Bureau).

California Department of Insurance
Consumer Services Division
300 South Spring Street, South Tower
Los Angeles, CA 90013

Corporate and Regulatory Affairs Branch

Companies wishing to do business in California and existing companies seeking approval of corporate transactions should direct correspondence to the Corporate & Regulatory Affairs Branch. The Corporate & Regulatory Affairs Branch does not provide legal representation to individual citizens about insurance related matters. If you have any questions about our admission process, please contact us by mailing your questions to:

California Department of Insurance
Corporate & Regulatory Affairs Branch
45 Fremont Street, 24th Floor
San Francisco, CA 94105


We recommend you contact the department with any questions prior to submitting your application.

Fraud Division

Information concerning suspected insurance fraud should be directed to the addresses below. Click here for further information regarding the types of fraud investigated by the Fraud Division.

California Department of Insurance
Fraud Division
9342 Tech Center Drive, Suite 100
Sacramento, CA 95826
fraud@insurance.ca.gov

list of regional offices is available.

Producer Licensing Bureau

The Producer Licensing Bureau is assigned the mission to protect the public from economic loss caused by misrepresentation, dishonesty and incompetence by determining the qualifications and eligibility of applicants for licenses; maintaining and updating records of all licenses issued including information regarding licensee continuing education status; and approves prelicensing and continuing education providers and courses. Matters regarding insurance licensing and education should be directed to:

California Department of Insurance
Producer Licensing Bureau
320 Capitol Mall
Sacramento, CA 95814
800-967-9331
E-mail Inquiry

Legal Branch

Companies wishing to do business in California, existing companies seeking approval of new products, and those requesting information related to the Public Records Act should direct correspondence to the Legal Division. The Legal Division does not provide legal representation to individual citizens about insurance related matters. If you have questions about consumer protection law, the California insurance code, or other questions involving the legal, judicial, regulatory process that our Department utilizes, please contact:

California Department of Insurance
Legal Division
45 Fremont Street
San Francisco, CA 94105

Email to the Custodian of Public Records

Office of the Ombudsman

The Office of the Ombudsman works closely with every division in the Department to ensure prompt responses and exemplary customer service. Inquiries are received by U.S. Mail, telephone, fax, and e-mail. Individuals seeking additional information and/or a review of how the Department has handled their concern should contact: 

California Department of Insurance
Office of the Ombudsman
300 Capitol Mall, Suite 1600
Sacramento, CA 95814

Consumer Phone: (916) 492-3545

E-mail: Office of the Ombudsman

The Ombudsman also serves as the primary contact for legislative offices and focuses the spotlight on areas in need of regulatory reform.  The office facilitates all board and committee appointments for the Commissioner and carries out special projects aimed at streamlining department operations.

Webmaster

For technical questions or problems regarding this website, please contact our webmaster.

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Consumer Assistance

Phone

800-927-HELP (4357)
or 213-897-8921

800-482-4833
(TDD - Telecommunication Devices for the Deaf)

Telephone Lines are open from 8:00 a.m. to 5:00 p.m. Monday through Friday, except state holidays.

Online

For general consumer questions or inquiries only, select our contact us form.

To submit a consumer complaint, select our consumer request for assistance form.

Agent/Broker Assistance

800-967-9331
Producer Licensing E-mail Inquiry

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