Consumer Services Division
The Consumer Services Division (CSD) is a member of the Consumer Services and Market Conduct Branch of the California Department of Insurance (CDI). CSD is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. CSD maintains three separate bureaus to handle telephone inquiries (Consumer Communications Bureau), as well as, respond to consumer complaints in regards to claims handling practices (Claims Services Bureau) and/or rating and underwriting issues (Rating and Underwriting Services Bureau).

California Department of Insurance
Consumer Services Division
300 South Spring Street, South Tower
Los Angeles, CA 90013

• For general consumer questions or inquiries only, select our Contact Us form.
• To submit a consumer complaint, select our Consumer Request for Assistance form.

Fraud Division
Information concerning suspected insurance fraud should be directed to the addresses below. Click here for further information regarding the types of fraud investigated by the Fraud Division.

California Department of Insurance
Fraud Division
9342 Tech Center Drive, Suite 100
Sacramento, CA 95826
fraud@insurance.ca.gov

A list of regional offices is available.

Producer Licensing Bureau
The Producer Licensing Bureau is assigned the mission to protect the public from economic loss caused by misrepresentation, dishonesty and incompetence by determining the qualifications and eligibility of applicants for licenses; maintaining and updating records of all licenses issued including information regarding licensee continuing education status; and approves prelicensing and continuing education providers and courses. Matters regarding insurance licensing and education should be directed to:

California Department of Insurance
Producer Licensing Bureau
320 Capitol Mall
Sacramento, CA 95814
800-967-9331 or
916-322-3555
E-mail Inquiry

Legal Unit
Companies wishing to do business in California, existing companies seeking approval of new products, and those requesting information related to the Public Records Act should direct correspondence to the Legal Division. The Legal Division does not provide legal representation to individual citizens about insurance related matters. If you have questions about consumer protection law, the California insurance code, or other questions involving the legal, judicial, regulatory process that our Department utilizes, please contact:

California Department of Insurance
Legal Division
45 Fremont Street
San Francisco, CA 94105

Email to the Custodian of Public Records

Office of the Ombudsman
The Office of the Ombudsman works closely with every division in the Department to ensure prompt responses and exemplary customer service. Inquiries are received by U.S. Mail, telephone, fax, and e-mail. Individuals seeking additional information and/or a review of how the Department has handled their concern should contact: 

California Department of Insurance
Office of the Ombudsman
300 Capitol Mall, Suite 1600
Sacramento, CA 95814

Consumer Phone: (916) 492-3545

E-mail: Office of the Ombudsman

Webmaster
For technical questions or problems regarding this website, please contact our webmaster.