It is the primary goal of the Office of the Ombudsman to demonstrate the Commissioner's commitment to the Department's customers by:

• Seeking improvements in customer service and quality control within the California Department of Insurance;
• Ensuring that a careful and complete review of consumer complaints is conducted as expeditiously and effectively as possible;
• Establishing a rapport and fostering a healthy exchange of dialogue between the Commissioner and the Department in an effort to improve the efficiency and effectiveness of operations;
• Improving the flow of communication throughout the Department and enhancing the Department's capabilities to interact in a meaningful way with its customers; and
• Assisting with the execution of the Commissioner's policies and goals within the Department.

The Ombudsman is also responsible for the management of the Office of the Ombudsman in conjunction with the Assistant Commissioner to ensure the success of the office.

Other Ombudsman Pages

• Ombudsman Staff