It is the primary goal of the Office of the Ombudsman to demonstrate the Commissioner's commitment to the Department's customers by:

• Providing quality customer service and enhancing interactions with all our customers;
• Assisting State and Federal legislators to obtain answers to constituents' insurance-related questions and concerns;
• Ensuring that a careful and complete review of every complaint is conducted as expeditiously and effectively as possible; 
• Improving the internal flow of communication throughout the California Department of Insurance;
• Implementing the Commissioner's policies and goals and coordinating all board and committee appointments for the Commissioner.

Other Ombudsman Pages

• Ombudsman Staff