It is the primary goal of the Office of the Ombudsman to demonstrate the Commissioner's commitment to the consumers by:

• Applying the Commissioner's policies and goals internally and externally for the Department of Insurance;
• Coordinating all board and committee appointments as well as staffing and implementing core communities;
• Improving the flow of communication throughout the California Department of Insurance;
• Providing quality services while enhancing interaction with constituents;
• Assisting state and federal legislators with obtaining answers to insurance-related questions and concerns of their constituents;
• Supplying cooperative communication with licensees and applicants with matters of interest;
• Analyzing the concerns of constituents to develop a cohesive voice and show trends for future legislation.

Other Ombudsman Pages

• Ombudsman Staff