(Cutting Red Tape)

The Department of Insurance created the Office of the Ombudsman using existing resources to ensure that the department maintains the highest level of customer service possible. As part of the Commissioner's Office, the Ombudsman is responsible for several special projects aimed at increasing service and streamlining department operations.

The Office of the Ombudsman is unique in its ability to cross traditional organizational lines and work at all levels within the department to correct existing problems, increase the level of customer service provided by the department and develop innovative solutions to various regulatory problems facing the department. Never before has one unit been identified by the Commissioner to work behind the scenes to complete special projects aimed at enhancing the service provided to all of the department's customers.

The Ombudsman has developed a comprehensive Mission Statement to help guide the activities of the office.

Other Ombudsman Pages

• Ombudsman Staff