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about us: Community Programs and Policy Initiatives Branch

The Community Programs and Policy Initiatives Branch (CPPI) leads and oversees programs that benefit California's underserved communities. CPPI creates collaborative partnerships with community groups, consumer organizations, small businesses, nonprofit organizations, and insurance industry organizations.

CPPI delivers services through the CPPI Deputy Commissioner's office, Consumer Education and Outreach Bureau (CEOB), California Low Cost Automobile Insurance Program (CLCA), Community Organized Investment Network (COIN), Office of the Ombudsman (OMB), Special Projects Division (SPD), Statistical Analysis Division (SAD), and Insurance Diversity Initiative (IDI).

California Low Cost Automobile Insurance

A program designed to provide income-eligible, good drivers with liability insurance protection at affordable rates as a way to meet California's mandatory auto insurance law. Please visit www.mylowcostauto.com or call 1-866-602-8861 to see if you qualify and locate a certified agent in your local area. For more information on the program, please visit http://www.insurance.ca.gov/0100-consumers/0060-information-guides/0010-automobile/lca/index.cfm.

California Organized Investment Network

COIN is a collaborative effort between the California Department of Insurance, the insurance industry, community affordable housing and economic development organizations, and community advocates. COIN was established in 1996 at the request of the insurance industry as an alternative to state legislation that would have required insurance companies to invest in underserved communities, similar to the federal Community Reinvestment Act (CRA) that applies to the banking industry. This voluntary program facilitates insurance industry investments that benefit California's environment and its low-to-moderate (LMI) income and rural communities.

Insurer Investment Programs

COIN sources, structures and qualifies investments that: 1) are safe, sound and solvent;2) offer competitive financial returns;and 3) benefit California's environment and/or low-income and rural communities.

  • High Impact Investment Bulletins: Investments sourced and/or structured by COIN for insurers that are innovative, responsive to community needs, not routinely provided by insurers, qualify as green investments, or have a high degree of positive impact on the economic welfare of low-to-moderate income (LMI) households or areas in California. 
  • Qualified Investments: Insurer investments verified by COIN for their positive environmental impact or social impact to LMI individuals, communities or rural communities in California. 
  • Guided Investments: Investments sourced and/or structured by COIN for insurers in accordance with COIN's programmatic guidelines and market conditions. 
  • CDFI Programs: The COIN CDFI Tax Credit Program attracts and leverages private capital to fund investments that benefit California's environment, and/or its low-income, reservation-based and rural areas. COIN allocates a state tax credit of 20% on qualified investments of $50,000 or more annually.

Data Calls:

  • Community Investment Survey (CIS): The CIS data call requires that a specified group of insurance companies provide information related to California green investments, community development investments and community development infrastructure investments to the Commissioner. The CIS data call brings transparency to the amount of capital that insurers hold in these investments. COIN qualifies insurer investments that provide a positive environmental or social impact to low-to-moderate income (LMI) households or areas, as well as rural communities in California and posts information on the COIN webpage.

COIN Advisory Board: The COIN Advisory Board, consisting of the Insurance Commissioner and several leaders in the insurance industry and economic development sector, provides focus and guidance to COIN, ensuring that its policies and procedures are in keeping with its mission statement. The Board also advises COIN on the best methods of increasing insurance investments while providing fair returns to investors and social and environmental benefits to California communities.

Emerging Managers: Consistent with Assembly Bill 53, diversity in insurer procurement, COIN encourages the inclusion of women, minority, and disabled veteran owned investment advisors. COIN is building an emerging manager investment contact database and partnering with organizations like Altura Capital's Emerging Manager Information Platform and CalPERS' Emerging Manager Five-Year Plan.

For more information, please visit our website at www.insurance.ca.gov/coin or contact us at COIN@insurance.ca.gov or (916) 492-3525.

Consumer Education and Outreach Bureau

Educates consumers on insurance issues and the availability of CDI as a resource to Californians. Coordinates and participates in outreach events. Educates consumers through the development and distribution of insurance informational guides both in hard copy and online. The majority of these information guides may be found on the California Department of Insurance Website at www.insurance.ca.gov.

CEOB is located in Los Angeles;and can participate at your program event in most California communities. Complete our Help Us Help You form to request our appearance at your outreach event.

Insurance Diversity Initiative

The Insurance Diversity Initiative was established to encourage diversity on insurer governing boards and increased procurement from diverse suppliers. For more information, please contact us at Diversity@insurance.ca.gov.

Ombudsman

The Ombudsman's primary function is to ensure the Department provides the highest level of customer service to our consumers, insurers, agents, brokers, and public officials.

The Ombudsman serves as the primary contact for constituent cases referred by legislative offices.

E-mail: Ombudsman@insurance.ca.gov

Special Projects Division

The Special Projects Division (SPD) performs targeted research, analysis, development, and implementation and coordination of working groups. SPD also administers the process and facilitates the Commissioner's appointments of members to several advisory boards and committees.

Statistical Analysis Division

The Statistical Analysis Division conducts data calls mandated by statute and regulation and at the direction of the Executive Team, researches specific, quantitative policy issues. These units identify and measure trends in the industry in order to support the Commissioner's decision-making process. By integrating facts, policy development, planning and research, the Policy and Planning Branch helps solve significant problems faced by consumers, industry stakeholders, and responds to the needs of the Governor and Legislature in a coordinated, efficient fashion.

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