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About Us: Consumer Services Division

The Consumer Services Division (CSD) is a member of the Consumer Services and Market Conduct Branch of the California Department of Insurance (CDI). CSD is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.  The goal of CSD is primarily to protect California insurance consumers through enforcement of the California Insurance Code and related laws and regulations. For calendar year 2011, CSD received approximately 250,000 consumer telephone calls, handled 35,490 written cases, and recovered $54,236,940 for consumers.

CSD maintains three separate bureaus: Consumer Communications, Claims Services, and Rating and Underwriting.

Consumer Communications Bureau
The Consumer Communications Bureau is responsible for managing the CDI toll-free telephone line, resolving consumer complaints that are time-sensitive in nature, administering the Mediation Program, leading the CSD Health Triage Team, chairing the CSD Inter-Agency Health Team, responding to inquiries received through the Department's Web site, and assisting consumers at the public counter.

800-927-HELP (4357)
or 213-897-8921
TDD: 800-482-4TDD (4833)

Claims Services Bureau
The Claims Services Bureau is responsible for investigating, evaluating, and resolving all consumer claims complaints regarding claims handling practices.

Rating and Underwriting Services Bureau
The Rating and Underwriting Services Bureau is responsible for investigating, evaluating, and resolving all consumer rate and underwriting complaints.

Services Available

Talk To Us

If you want to contact us by telephone or need our address information; or you have questions or inquiries regarding insurance-related issues; or you want to file a complaint against an insurance company, agent, or broker, please select Talk To Us.

Consumer Insurance Information Guides

If you would like information on brochures, insurance guides, or educational materials, please select Consumer Insurance Information Guides.

En Español: Servicios al Consumidor