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News: Consumer Complaint Study

Overview
In accordance with California Insurance Code §12921.1, the Consumer Complaint Study (CCS) is published by the California Department of Insurance (CDI) to assist insurance consumers as they shop for insurance. In addition to using this study, consumers should also consider coverages, premiums, agent service, and insurer financial strength before buying a policy.

The Consumer Complaint Study is a combination of two studies which provide informational data. The primary study is the Justified Complaint Study (Composite Ratio) which ranks the insurance companies according to their justified complaint ratio. The secondary study is the Company Performance and Comparison Data Study.

Click on the following link to view Consumer Complaint Study

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