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CA Department of Insurance

Wall fire residents may be eligible for reimbursement for evacuation costs

News: 2017 Press Release

For Release: July 12, 2017
Media Calls Only: 916-492-3566
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Wall fire residents may be eligible for reimbursement for evacuation costs
Department of Insurance helping consumers at Local Assistance Center

BUTTE, Calif. — Thousands of Butte County residents affected by the Wall fire may be eligible for reimbursement through their homeowner and renter insurance for additional living expenses incurred due to the mandatory evacuation orders with no deductible requirement. 

Many homeowners are unaware that their insurance policies may cover additional living expenses incurred as a result of damage caused by fire or mandatory evacuation, allowing consumers to focus their attention on recovery. 

The coverage typically includes food and housing costs, furniture rental, relocation and storage, and extra transportation expenses. Policy provisions, including deductibles, vary by company. Consumers should check with their insurer regarding any limitations that may apply to the coverage.

"It can be financially and emotionally draining for the individuals and families forced to evacuate during a fire," said Insurance Commissioner Dave Jones. "We want homeowners to know what their insurance policy may cover to help ease the financial burden a mandatory evacuation may cause." 

Consumer service staff are working with evacuees and fire victims at the local assistance center answering questions on coverage, offering tips as consumers begin to think about returning to their property, and providing information about potential scams that can occur after a disaster. 

"Department staff will remain at the local assistance center and be available by phone to assist victims of the Wall fire," added Jones. 

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Media Notes:

  • The Department of Insurance consumer services team regularly participates in Cal OES established local assistance centers for consumers needing assistance recovering from wildfires.
  • Don't forget copies of insurance policies, important papers and a photo or video inventory of your possessions. An inventory can be completed quickly and easily on your smart phone and safely stored in the Cloud.
  • Find quick and easy tips to prepare your home to help keep your home from becoming fuel for a wildfire.
  • Additional tips and information for consumers about what to do before, during, and after a wildfire are available from the California Department of Insurance. Download a free home inventory guide from the department website at, or receive a hardcopy by calling the California Department of Insurance Consumer Hotline at 800-927-HELP (4357).

The California Department of Insurance, established in 1868, is the largest consumer protection agency in California. Insurers collect $310 billion in premiums annually in California. Since 2011 the California Department of Insurance received more than 1,000,000 calls from consumers and helped recover over $469 million in claims and premiums. Please visit the Department of Insurance website at Non-media inquiries should be directed to the Consumer Hotline at 800.927.4357. Telecommunications Devices for the Deaf (TDD), please dial 800.482.4833.

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