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CA Department of Insurance

New online complaint center available for smart devices

News: 2016 Press Release

For Release: March 2, 2016
Media Calls Only: 916-492-3566
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New online complaint center available for smart devices
Helps consumers, insurers and health care providers save time and makes getting help easier than ever

SACRAMENTO, Calif. — The California Department of Insurance (CDI) announced today that several portals are now available to assist consumers, insurers and health care providers in communicating and interacting with the department through the complaint process.

The new portals provide simple and helpful solutions for California consumers and insurers. Users are now able to submit complaint applications while using a desktop or smart device. Additionally both the consumer and licensee portal allows users to upload supporting documents directly to their online application, saving time and money.

"Since taking office I have put a concerted effort into improving our processes by increasing efficiency to better serve consumers and the insurance industry," said Insurance Commissioner Dave Jones. "The new online portal will help consumers, insurers and health care providers navigate the complaint process with ease and in less time than ever before."

Consumers who become registered users can use the consumer portal to check the status of a complaint, upload additional documents and create a draft complaint which allows the user to complete and submit the complaint at their convenience.

The licensee portal allows fluid two-way communication between the department and its licensees. Licensees are able to upload resources and supporting documentation related to their complaint.

Thousands of consumers including healthcare providers have begun using the portal. The department is encouraging consumers and health care providers to check out the new portals and consider using the online complaint center if they need to file a complaint.

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Media Notes:

The California Department of Insurance, established in 1868, is the largest consumer protection agency in California. Insurers collect $289 billion in premiums annually in California. Since 2011 the California Department of Insurance received more than 1,000,000 calls from consumers and helped recover over $469 million in claims and premiums. Please visit the Department of Insurance web site at Non-media inquiries should be directed to the Consumer Hotline at 800.927.HELP or 213.897.8921. Telecommunications Devices for the Deaf (TDD), please dial 800.482.4833.

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