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CA Department of Insurance

Living expense reimbursement may help victims of Rocky fire recover

News: 2015 Press Release

For Release: August 3, 2015
Media Calls Only: 916-492-3566
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Living expense reimbursement may help victims of Rocky fire recover

LAKE COUNTY, Calif. - With more than 13,000 homeowners under evacuation order or advisory in the area, Insurance Commissioner Dave Jones is reminding evacuees affected by the Rocky fire they may be eligible for reimbursement for additional living expenses through their homeowner insurance policies. The fast moving wildfire has grown to 60,000 acres, destroyed at least 24 homes and threatens another 5,500 in Lake, Colusa and Solano Counties. 

As the Department of Insurance continues to monitor evacuations, Insurance Commissioner Dave Jones is reminding evacuees that they may have insurance benefits to help them with additional expenses associated with evacuation and recovery including housing and food costs. 

"Even a temporary displacement due to disaster can create financial and emotional hardships," said Commissioner Jones. "Homeowners should know their insurance policy may cover additional living expenses associated with mandatory evacuation and recovery and should contact their insurer for assistance."

Many homeowner insurance policies cover additional living expenses during natural disasters. This covers living expenses for homeowners incurred as a result of damage caused by fire or mandatory evacuation, allowing consumers to focus their attention on recovery. The coverage typically includes food and housing costs, furniture rental, relocation and storage, and extra transportation expenses. Policy provisions, including deductibles, vary by company. Consumers should check with their insurer regarding any limitations that may apply to the coverage.

If residents need assistance with their insurance, contact the department's consumer services team toll-free at 800-927-HELP (4357). 

Media Notes:

  • The Department of Insurance consumer services team regularly participates in Cal OES established local assistance centers for consumers needing assistance recovering from wildfires.
  • Don't forget copies of insurance policies, important papers and a photo or video inventory of your possessions. An inventory can be completed quickly and easily on your smart phone and safely stored in the Cloud.
  • Find quick and easy tips to prepare your home to help keep your home from becoming fuel for a wildfire. 
  • Additional tips and information for consumers about what to do before, during, and after a wildfire are available from the California Department of Insurance. Download a free home inventory guide from the department Web site at, or receive a hardcopy by calling the California Department of Insurance Consumer Hotline at 800-927-HELP (4357).

The California Department of Insurance, established in 1868, is the largest consumer protection agency in California. Insurers collect $310 billion in premiums annually in California. Since 2011 the California Department of Insurance received more than 1,000,000 calls from consumers and helped recover over $469 million in claims and premiums. Please visit the Department of Insurance website at Non-media inquiries should be directed to the Consumer Hotline at 800.927.4357. Telecommunications Devices for the Deaf (TDD), please dial 800.482.4833.

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