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CA Department of Insurance

Insurance commissioner reviewing Anthem’s response to large-scale cyberattack that may impact 80 million people's personal information

News: 2015 Press Release

For Release: February 5, 2015
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Insurance commissioner reviewing Anthem’s response to large-scale cyberattack that may impact 80 million people's personal information

SACRAMENTO, Calif. - Insurance Commissioner Dave Jones directed the Department of Insurance to review Anthem's response to a large-scale cybersecurity breach that according to reports may affect as many as 80 million policyholders and employees. Anthem notified Commissioner Jones of the breach last night. To make sure Anthem is complying with all privacy and consumer protection laws, the commissioner directed department staff to coordinate with other California regulatory agencies and with state insurance regulators across the United States that have Anthem insurance companies licensed in their states.

"Health insurers have not only consumers' financial information but also sensitive medical information. Although early reports from Anthem indicate that medical information was not breached, the information reportedly taken does open the door to identity theft and fraud against tens of millions of consumers. The Anthem breach underscores the need for insurance companies to take every precaution to protect their customers' information and make their consumers whole when a data breach occurs," said Commissioner Jones. "We are working with other regulators and conducting a review to confirm that the company takes the appropriate steps to protect and assist consumers and guard against future breaches."

Anthem has advised the commissioner that they notified the FBI once the breach was discovered, sent notices to Anthem consumers and are responding to the questions from consumers whose personal information was stolen. In addition to working with a cybersecurity firm to evaluate the attack, Anthem is offering credit monitoring and identity protection services to all who were affected. The department is monitoring the situation closely to ensure Anthem complies with state law and identifies how the breach occurred and takes steps to prevent future breaches.

Consumers who believe they may have been impacted by the security breach should call Anthem's toll-free number at 877-263-7995 or find information to common questions on their website. Californians who were affected or concerned may contact the California Department of Insurance consumer hotline at 800-927-HELP (4357).

The California Department of Insurance, established in 1868, is the largest consumer protection agency in California. Insurers collect $310 billion in premiums annually in California. Since 2011 the California Department of Insurance received more than 1,000,000 calls from consumers and helped recover over $469 million in claims and premiums. Please visit the Department of Insurance website at Non-media inquiries should be directed to the Consumer Hotline at 800.927.4357. Telecommunications Devices for the Deaf (TDD), please dial 800.482.4833.

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