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News: 2012 Press Release

For Release: November 28, 2012
Media Calls Only: 916-492-3566
Insurance Commissioner To Conduct A Review of Nationwide Insurance Due to Information Security Breach

SACRAMENTO - Insurance Commissioner Dave Jones announced today that his office will conduct a review of Nationwide/Allied Group of insurance companies' cyber security measures to ensure the company is doing all it can to protect consumers from theft or loss of their personal information.

Nationwide notified the department (CDI) earlier this month that a database was recently compromised resulting in the theft of confidential information for one million policyholders and non-policyholders, including names, social security numbers, and other identifying information. No credit card information was breached. Approximately 5,050 Californians were impacted.

"In a global economy, driven by electronic commerce, it is essential that all necessary steps are taken to ensure consumers are protected from an unintentional release or criminal theft of their personal data," said Commissioner Jones. "While Nationwide has briefed my department and agreed to update us with the findings of its internal investigation, I've instructed staff to conduct a follow-up review of the breach to ensure the company has taken the necessary steps to guard against a future system failure."

At this point, CDI is satisfied the company is taking appropriate first steps to notify consumers whose information was accessed and providing assistance, including offering credit monitoring and identity theft protection for those impacted with $1 million in free identity theft insurance coverage with no deductible.

Consumers who believe they may have been impacted by the security breach should call 800-760-1125, the toll-free number Nationwide has established to assist individuals or visit www.nationwide.com/notice.jsp. Consumers may also contact CDI at 800-927-HELP, if they need further assistance.

Media Note: The Nationwide affiliates affected in California by the breach include: Nationwide Mutual Insurance Company, Nationwide Insurance Company of America, Allied Property & Casualty Insurance Company, AMCO Insurance Company, Depositors Insurance Company, & Titan Indemnity Company.

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The California Department of Insurance, established in 1868, is the largest consumer protection agency in California, regulating the $123 billion insurance marketplace. In 2012 the California Department of Insurance received more than 160,000 calls from consumers and helped recover over $64 million in claims and premiums. Please visit the Department of Insurance web site at www.insurance.ca.gov. Non-media inquiries should be directed to the Consumer Hotline at 800.927.HELP. Out-of-state callers, please dial 213.897.8921. Telecommunications Devices for the Deaf (TDD), please dial 800.482.4833.

If you are a member of the public wishing information, please visit our Consumer Services.

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