The Investigation Division is divided into seven Regional Offices located in: Benicia, Sacramento, Valencia, Inland Empire, Los Angeles, Orange and San Diego. Each Regional Office conducts investigations within their area of territorial responsibility. In most cases, the complaints are routed to the Regional Office that services the territory where the subject maintains their primary business address.

Each Regional Office has a Duty Investigator who responds to telephone inquiries from consumers, insurance producers, insurers, and others. Inquiries should be directed to the Regional Office that services your area.

Investigation Division Regional Offices  HEADQUARTERS  BENICIA  SACRAMENTO  VALENCIA  INLAND EMPIRE  LOS ANGELES  ORANGE  SAN DIEGO

Enforcement Branch Headquarters Office

9342 Tech Center Drive, Suite 100
Sacramento, CA 95826
Phone:  (916) 854-5760
Fax: (916) 255-3202

Central Intake and Processing Unit
Phone:  (916) 854-5777
Fax:  (916) 255-3344

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Benicia Regional Office
Kim Williams, Chief Investigator

1100 Rose Drive, Suite 100
Benicia, CA 94510
Phone: (707) 751-2000
Fax: (707) 747-8235

Serving Alameda, Contra Costa, Del Norte, Humboldt, Lake, Marin, Mendocino, Monterey, Napa, San Benito, San Francisco, San Mateo, Santa Clara, Santa Cruz, Sonoma, and Solano Counties.

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Sacramento Regional Office
Kim Williams, Chief Investigator

9342 Tech Center Drive, Suite 500
Sacramento, CA 95826
Phone: (916) 854-5700
Fax: (916) 255-4545

Serving Alpine, Amador, Butte, Calaveras, Colusa, El Dorado, Glenn, Lassen, Modoc, Mono, Nevada, Placer, Plumas, Sacramento, San Joaquin, Shasta, Sierra, Siskiyou, Stanislaus, Sutter, Tehama, Trinity, Tuolumne, Yolo, and Yuba Counties.

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Valencia Regional Office
Melinda Aval, Chief Investigator

27200 Tourney Road, Suite 375
Valencia, CA 91355
Phone: (661) 253-7500
Fax: (661) 286-1390

Serving Fresno, Kern, Kings, Madera, Mariposa, Merced, Northern Los Angeles, San Luis Obispo, Santa Barbara, Tulare, and Ventura Counties.

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Inland Empire Regional Office
Kim Johnson-Woods, Chief Investigator

9674 Archibald Avenue, Suite 100
Rancho Cucamonga, CA 91730
Phone: (909) 919-2200
Fax: (909) 987-4720

Serving Inyo, Riverside, and San Bernardino Counties.

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Los Angeles Regional Office
Kim Johnson-Woods, Chief Investigator

300 South Spring Street, 10th Floor
Los Angeles, CA 90013
Phone: (213) 346-6006
Fax: (213) 897-8771

Serving Central and Southern Los Angeles County.

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Orange Regional Office
Bernadine Spivey, Chief Investigator

333 S. Anita Drive, Suite 450
Orange, CA 92868
Phone: (714) 712-7600
Fax: (714) 935-2750

Serving Orange County.

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San Diego Regional Office
Bernadine Spivey, Chief Investigator

10021 Willow Creek Road, Suite 100
San Diego, CA 92131
Phone: (858) 693-7100
Fax: (858) 635-3764

Serving Imperial and San Diego Counties.

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Serving areas Statewide

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