Guide to Auto service contracts

22 1. Get as much information as you can from the claim administrator about why it is denying your claim. (While we refer in this section to the “claim administrator,” or simply “administrator,” you may be dealing either directly with the Obligor, or with a claim administrator hired by the Obligor.) Ask which specific provisions of the repair agreement the administrator is using to deny your claim. Ask what the administrator’s evidence is that those provisions apply to your repair. For example, if the administrator says it will not pay to repair your engine, and the engine is covered by the repair agreement, ask which exclusions are being used to deny the claim. If the administrator says the engine overheated, and the agreement does not cover overheating, ask what evidence the claim administrator has that the car overheated. What Should I Do if my Claim is Denied? If you have a claim that is denied, there are several steps you can take to try to get the repair paid under your repair agreement.