Auto Claims Mediation

Why Use Mediation? 2 What Is Mediation? 2 Who Is Eligible for this Program? 4 How Does the Mediation Process Work? 5 What Are the Costs and Time Involved? 9 What Happens If I Decide to Have an Attorney Present? 9 If I Go to Mediation, Can I Also Go to Court or Participate in Other Dispute Resolution Procedures? 9 Will Anything I Say at Mediation Be Used Against Me Later If the Mediation Is Unsuccessful? 9 How Can I Get More Information? 9 Insurance Terms and Phrases 10 Talk to Us 12 TABLE OF CONTENTS