How to File a Complaint or Send an Inquiry to the Department

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Wildfire Consumer Information / How to File a Complaint or Send an Inquiry to the Department

For Consumer Inquiries and Assistance

Phone Numbers

800-927-HELP (4357) (Calling within California)

213-897-8921 (Outside California)

800-482-4833 (TTY - for people with speech or hearing disabilities)

Telephone lines are open 8:00 A.M. to 5:00 P.M. Monday through Friday, except holidays.

Online

For general consumer questions or inquiries only, please complete our Consumer Hotline Contact Us form.

If you are a consumer and want to file a complaint, please complete our Request for Assistance.