Residential Property Claims Guide

14 Talk to the Department of Insurance We are the state agency that regulates the insurance industry. We also work to protect the rights of insurance consumers. Contact the California Department of Insurance (CDI): • If you feel that an insurance agent, broker, or company has treated you unfairly. • If you have questions or concerns about health insurance. • If you want to order CDI brochures. • If you want to file a request for assistance against your agent, broker, or insurance company. • If you are having difficulty opening a claim with your insurance company. • To check the license of an agent, broker, or insurance company. Call: Consumer Hot line 1-800-927-4357 TTY 1-800-482-4833 Visit us on theWeb at: www.insurance.ca.gov Write: California Department of Insurance 300 South Spring St., South Tower, Los Angeles, CA 90013 Visit us in person: 300 South Spring St., South Tower, 9 th Floor, Los Angeles, CA 90013 8:00 AM to 5:00 PM, Monday to Friday, except holidays