old index

Hotline Telephone Numbers

If you are a consumer or member of the public with an insurance complaint, question or dispute, please contact:

Consumer Hotline	1-800-927-4357 (HELP) 1-800-482-4833 (TTY) or send us an email
Licensing Hotline	1-800-967-9331
California Low Cost Automobile Program	1-866-602-8861

CDI Headquarters Offices

Los Angeles Office
300 South Spring Street, 14th Floor
Los Angeles, CA 90013
Main Line: (213) 346-6464

Oakland Office
1901 Harrison Street, 6th Floor
Oakland, CA 94612
Main Line: (415) 538-4500

Sacramento Office
300 Capitol Mall, 17th Floor
Sacramento, CA 95814
Main Line: (916) 492-3500

Meeting Requests

Schedule a meeting or request the Commissioner's participation at an upcoming event. Please click the green scheduling icon below to visit CDI's interactive scheduling contact page.

Service of Court Filings on the CDI

The Department of Insurance (“Department”) has temporarily modified its service procedures in response to Coronavirus (COVID-19) to protect public health. To ensure the safety of the public and our employees, the Department will accept service of summons and complaints, writ petitions, qui tam whistleblower lawsuits, and subpoenas by email in this particular instance but will not accept service by email in future instances unless specifically authorized.

Service of summons and complaints, writ petitions, qui tam whistleblower lawsuits, and subpoenas must be directed to the following email address: CustodianofRecords@insurance.ca.gov.
For service of summons and complaints, and writ petitions, please include two copies of the notice and acknowledgement of receipt (Code of Civ. Proc., § 415.30). Service is deemed effective when the Department signs and emails the notice and acknowledgement of receipt forms back to the party.
For service of subpoenas, service is deemed effective when the Department sends an email confirming receipt of the subpoena (Evid. Code, § 1560(b); Code of Civ. Proc., §2020.410(c).
For substituted service of process, the Department requires two copies of all court documents and a fee in the amount of $32.00, payable to the California Department of Insurance, and sent by mail to the address listed in the Guidelines of Service of Process referenced below. (Ins. Code, 12931)
Should you wish to serve the Department with other legal documents, please contact the Department for further instructions and procedure.

Please note: The Department has not agreed to receive facsimile service of summons and complaints, writ petitions, subpoenas, or other legal documents.

Guidelines for Service of Process

Additional Contact Information

Consumer Services Division

If you have questions or want to file a complaint, visit our Getting Help page.

Licensing Hotline

Matters regarding insurance licensing and education should be directed to:

California Department of Insurance
Producer Licensing Bureau
320 Capitol Mall
Sacramento, CA 95814
800-967-9331
E-mail Inquiry

Reporting Suspected Fraud

Information concerning suspected insurance fraud should be directed to the addresses below.

California Department of Insurance
Fraud Division
2400 Del Paso Road, Suite 250
Sacramento, CA 95834
fraud@insurance.ca.gov

A list of regional offices is available.

Public Records Act Requests

Those requesting information related to the Public Records Act should direct correspondence to the Legal Division.

California Department of Insurance
Legal Division
Government Law Bureau
300 Capitol Mall, Suite 1700
Sacramento, CA 95814
custodianofrecords@insurance.ca.gov

Guidelines for Accessing Public Records

Corporate Affairs Bureau

Companies wishing to do business in California and existing companies seeking approval of corporate transactions should direct correspondence to the Corporate Affairs Bureau. If you have any questions about our admission process, please contact us by mailing your questions to:

California Department of Insurance
Corporate Affairs Bureau
1901 Harrison Street, 6th Floor
Oakland, CA 94612

or by emailing the Corporate and Regulatory Affairs Branch. We recommend you contact the department with any questions prior to submitting your application.

Office of the Ombudsman

The Ombudsman's primary function is to ensure the Department provides the highest level of customer service to our consumers, insurers, agents, brokers, and public officials. The Ombudsman is responsible for ensuring that complaints about Department staff or actions receive full and impartial review.

California Department of Insurance
Office of the Ombudsman
300 Capitol Mall, Suite 1600
Sacramento, CA 95814
Phone: 916-492-3545
E-mail: Office of the Ombudsman

Small Business & Disabled Veteran Business Enterprise (SB/DVBE)

Per Government Code Section 11148.5 (Chapter 81, Statutes of 2017), California Department of Insurance (CDI) provides the following SB/DVBE department advocates. General information about participating or opportunities as a SB/DVBE should be directed through the State of California Cal eProcure website https://caleprocure.ca.gov/pages/index.aspx.

Contact the following SB/DVBE advocate's with questions or concerns related to CDI procurement advertisements or opportunities:

Non-IT Procurement
Mark Valim
Contract Analyst - SB/DVBE Advocate
(916) 492-3413

IT Procurement
Zachery Salvo
IT Contract Analyst - SB/DVBE Advocate
(916) 492-3162