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CA Department of Insurance

Organizational Accountability Office

The Organizational Accountability Office (OAO) provides the Commissioner of the California Department of Insurance (CDI) and the Department's management with independent, objective, accurate, and timely fact finding and information regarding CDI's:

  • Audit function
  • Ethical compliance
  • Incompatible activity policy compliance
  • Enterprise risk assessment facilitation
  • Financial Integrity State Manager's Act (FISMA) facilitation

The OAO assists management in their efforts to increase operational and program efficiency and effectiveness by providing them with analysis, appraisals, recommendations, and technical assistance.

The OAO reports to the Chief Deputy Commissioner and collaborates with CDI Programs to provide timely, professional, and objective services to satisfy customer needs. The OAO receives and investigates complaints of ethical or unprofessional business conduct and resolves such complaints according to statute and policy.

The OAO is composed of two distinct functions with four staff members:

  • Internal Audits Unit
  • Ethics Office
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