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CA Department of Insurance

Anaheim wildfire victims may have insurance for evacuation cost reimbursement

News: 2017 Press Release

For Release: October 10, 2017
Media Calls Only: 916-492-3566
Anaheim wildfire victims may have insurance for evacuation cost reimbursement
Insurance may help evacuated residents even if homes not damaged
ANAHEIM, Calif. – With two dozen structures destroyed, including many homes, thousands of residents forced to evacuate from Anaheim, Tustin, and Orange may have homeowner or renter insurance coverage to help with evacuation and relocation costs, even if their homes are not damaged or destroyed, and in many cases no deductible is required.

Many homeowner and renter polices cover additional living expenses during natural disasters, which allows homeowners to maintain their standard of living by covering increased living expenses incurred as a result of damage caused by fire or mandatory evacuation. The coverage typically includes extra food and housing costs, furniture rental, relocation and storage, telephone installation and extra transportation expenses.

"These fires are exacting a devastating emotional toll on residents across the state," said Insurance Commissioner Dave Jones. "They need every resource available to help them repair and rebuild—relying on their insurance coverage is the first step in recovering from a disaster."

Policy provisions, including deductibles, vary by company. Consumers are urged to check with their insurer regarding any coverage limitations.

Many homeowners are unaware that their insurance policies may cover additional living expenses incurred as a result of damage caused by fire or mandatory evacuation, allowing consumers to focus their attention on recovery.

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Media Notes:

  • Don't forget copies of insurance policies, important papers and a photo or video inventory of your possessions. An inventory can be completed quickly and easily on your smart phone and safely stored in the Cloud.
  • Find quick and easy tips to prepare your home to help keep your home from becoming fuel for a wildfire. 
  • Additional tips and information for consumers about what to do before, during, and after a wildfire are available from the California Department of Insurance. Download a free home inventory guide from the department Web site at http://www.insurance.ca.gov, or receive a hardcopy by calling the California Department of Insurance Consumer Hotline at 800-927-HELP (4357).  


The California Department of Insurance, established in 1868, is the largest consumer protection agency in California. Insurers collect $289 billion in premiums annually in California. Since 2011 the California Department of Insurance received more than 1,000,000 calls from consumers and helped recover over $394 million in claims and premiums. Please visit the Department of Insurance web site at www.insurance.ca.gov. Non-media inquiries should be directed to the Consumer Hotline at 800.927.HELP or 213.897.8921. Telecommunications Devices for the Deaf (TDD), please dial 800.482.4833.

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