Continuing Education Hours Frequently Asked Questions
Provider Questions & Answers
- How should a Provider report the prelicensing and/or CE hours taken by my students?
Within thirty (30) days from class conclusion, submit a Provider Roster to our department listing those students given Certificates of Completion. Use the standard form designed by our Department.
- Can a Provider give partial credit to a student who has completed a portion of the course?
No. Each course is approved for a specific number of credit hours. For example, if a prelicensing course is approved for 52 hours, providers should not enroll a student who only needs 12 hours of code & ethics. This person should enroll in an code & ethics course that is approved for 12 hours.
- Is it mandatory that we use the Attendance Record Sheet designed by the Department?
No. You may design your own attendance form as long as all the major elements such as name; signature; social security number; license number; time-in and time-out, provider name and number; course title and number; date, time, location of the course, etc. are included.
- What recourse do I have if a student's check is returned for "non- sufficient funds"?
Do not include the student's name on the provider roster. If the check is cleared after the roster has been submitted, send in another roster with just that student's name with a letter of explanation.
Agent Questions & Answers
- Can I receive partial credit from a Provider if I complete a portion of a course?
No. When you take a course, the course is approved for a specific number of credit hours. For example, if a prelicensing course is approved for 52 hours, providers should not enroll a student who only needs 12 hours of code & ethics. You should enroll in an code & ethics course that is approved for 12 hours.
- How do I know how many continuing education hours I will need to renew my license?
New licensees for the property broker-agent and casualty broker-agent license will need to complete twenty four (24) for every two-year license term. We suggest that you complete your required hours at least sixty (60) days prior to the expiration date of your license to allow sufficient time for your provider to submit the necessary information and for the department to update your records. If hours are completed at the end of your renewal term, the license renewal process may be delayed while your hours are processed.
- My license recently renewed and the excess hours I completed (on-time) were not credited (carried-forward).
A new continuing education cycle will begin the day after the expiration date listed on your renewal form. Once the new cycle begins, the excess hours should be reflected in the new license term.
- My license was renewed late and I completed excess hours. Will they be credited towards my next renewal?
Education hours completed when a license has expired or is inactive can be used to reinstate an inactive license. Excess hours completed while a license is inactive will be credited towards the appropriate license term.
- How often can I repeat a course for continuing education credit?
Courses can only be duplicated for continuing education credit if the completion dates are in a different two-year license term.
Disclaimer - No course approved for either prelicensing or continuing education hours or any designation resulting from completion of such courses should be construed to be endorsed by the Commissioner.
If you need further assistance, please call CDI's Producer Licensing Bureau's Education Unit at (916) 492-3064. Please be sure to include your name, telephone number, license number, and e-mail address in all correspondence with the California Department of Insurance.